America's Best Contacts & Eyeglasses

Blanche P 

on BBB

4 years ago

They actually don't even deserve one star!!!! Horrible place that lies and takes your money!!! I went to the suffolk, va location and was told I needed glasses and contacts, well the contacts were a hot mess, having to get several different ones because they were blurry. They ordered me a air optics pair which I waited 6 months for just to call and she said they were on back order, amazing how they came in within 2 weeks after that call, came home and put them in and I couldn't even see one thing; my eyes were super blurry s... read more

AL 

on BBB

4 years ago

Company does not serve the 40% of Americans who have astigmatism, and don't tell anyone when selling the service contract. Further, it's happened to me twice, where they pretend they are ordering trials, yet then it turns out they are back ordered for 6-8 weeks, then you have to buy something to get you by, then they only have six month boxes of contacts, ultimately, the astigmatism trials never come. It's entirely unethical. Before anyone buys the contract, they should be told by America's best, they do not serve contact we... read more

Tr L 

on BBB

4 years ago

Went in wearing a CDC approved Gaiter double layer mask, bought $578 worth of glasses and returned wearing same mask to pick the prescription up when ready... no problems. went back 1 week later for a quick adjustment again wearing my USA flag double layer Gaiter style mask and was told they are not acceptable and was handed a paper thin blue CVS brand disposable mask that clearly was inferior. I refused to go sub grade with this **** mask. After refusing to let me show the manager the CDC.gov website citing that double laye... read more

Lilly v 

on BBB

4 years ago

I went to the location on San Jose in Jacksonville FL. Because I young they decided they would talk to me. I have been up there to get contacts now 3 different times and still do not have contacts. They are rude, nasty and flat out disrespectful. I have reached out so many times and havent gotten no where. They all lie and tell me to come back in there and once i drive there they tell me they don't have a Doctor on site and can sell me anything. 

Arnoldo R 

on BBB

4 years ago

Under staffed. And extremely rude at store 5292. I called about picking up some glasses & got snapped at and hung up on after the woman expressed to me once again that they were under staffed and I told her that she shouldn't take her frustrations out on others & that she wasn't even giving me the right information. She kept reading someone's else's information back to me insisting I had just been in there 5 days prior when that was not the case at all. I tried to explain to her that if she would let me finish talking after ... read more

No 

on BBB

4 years ago

My wife and I purched glasses and contacts right before covid had started. I decided after trying the trial contacts they gave, that I wouldn't wear the contact. The store had closed for a month or so. When contacting the manager I said I would not be able to come anytime soon because of covid and that I wanted to return the contacts Her reply was font worry about it when you and your wife come in for your next check up and your wife decides to get contacts again we will credit your pirched toward hers. We'll about 3 weeks a... read more

Jill R 

on BBB

4 years ago

Worst optometrist office I've ever been to in Iowa. A major scam. All very unprofessional and uneducated. From the optometrists to the receptionist to the office staff. It has been two months since my first visit and I still have no prescription, no glasses, and no contacts. I've been waiting for sample contacts to try. Staff is very rude. I've been hung up on, waited for two hours while three different people tried to figure out how to order the samples, and have seen two different doctors because of their ineptness. I'm no... read more

Bill R 

on BBB

4 years ago

Horrible customer service! We had an appointment for 3 weeks and when the store in middle River MD called to confirm, they mistakenly rescheduled us for a store in New Jersey. When we showed up, no customers in the store the 'manager' said she could not accommodate us. FYI there were zero customers in the store. I Bought 6 pairs of glasses for my family in 2021 from this location and was about to buy 3 more.. 

Tariq Q 

on BBB

4 years ago

favoritism n unjustly serving customers Waited 3 hrs before see the doctor.After ask to come to pretest room .throw me out for other customer in the middle of the appointment. Very disappointed will not come back to this location.