America's Best Contacts & Eyeglasses

Terry M 

on BBB

4 years ago

They have the worst customer service ever. They don't answer the phone. They don't return calls.They performed my daughters eye exam without me present in the exam .When it came down to her getting her contacts class they wanted her to be there without a parent present either and since she wasn't able to remove her contacts on her own The physician present scratched her eye when removing them. Isn't against the law and medical board for a person underage to have any sort of exam done without a parent/ chaperone present? 

Stephanie M 

on BBB

4 years ago

America's Best is a DANGEROUS place to do business. I have problems every time I or my family have gone. This time ENOUGH IS ENOUGH!! The doctor gave my daughter the wrong prescription. My daughter is a -6.50 and was told her eyesight has not changed and the doctor gave her a prescription for -6.00. I had to call because she was busy in school and told them what happened. She told me when my daughter goes there, the prescription would be changed and ready to be picked up. She went up there almost a day later and no one knew ... read more

Stephanie B 

on BBB

4 years ago

Address: 2215 N Telegraph Rd, Monroe, MI XXXXX I received an eye exam from this location last year around this time as a longtime eye care club member. I did not opt to get glasses from the store that day but instead ordered them later online through America's Best. I received two pairs of glasses with two different prescriptions because when the online store validated the prescription at the store, there were three different valid eye glass prescriptions generated from the exam last year for some strange reason. When I r... read more

Greg W 

on BBB

4 years ago

It is not nice to lie to your clients, I was in the store before the 10 min mark that you claimed system cancel the apponintment. I know for sure I heard and seen an staff member sitting at the computer ask another staff member about canceling the 10:45 as she looked me dead in the eyes. So the lie is the system did change and staff member changed it. That's ok I'll take my business and money elsewhere where they do not lie to their clients after people reviewing this I'm sure some will also take their business elsewhere. 

Jane W 

on BBB

4 years ago

I purchases glasses with this company not knowing they didn't have a scratch resistant lens. I have been wearing glasses for 26 years and never had this kind of issue. If I had known would not have used this company. My glasses were scratched right away and if I had not paid extra money for any issues they would not have replaced the lenses. Now they are scratched again and the warranty has run out. When the sun is out can hardly see out of them. They were not on our insurance plan and paid a lot of money out of pocket. Neve... read more

Victoria P 

on BBB

4 years ago

Americas best is a ****** place to go for contacts or glasses very unprofessional rude dont have a clue as to what they are doing i had ordered contacts for my kids one of theirs had to get reordered cause the order was never placed so she waited almost 2 months for them my son had to wait over a month i calles every week to see if they were in not one person can find them after they called and said they were in i sent my mother to go pick them up and every single person was rude like it was an inconvenience they has to work... read more

Eli V 

on BBB

4 years ago

No associate helped in choosing frames that would fit correctly. 

Shayla B 

on BBB

4 years ago

So I went to a location in Pinole California. I ordered some glasses from them about a year ago. I had an emergency I broke my glasses I found a place that can make me some glasses on the spot. I did not have my prescription with me. I called America's Best to see if they could give me a copy of my prescription. I was told they cannot send it to my personal email but can send it to a public fax machine. Makes so much sense but okay. I give the fax number. About five minutes later I get a call back saying they can't send my p... read more

Patricia C 

on BBB

4 years ago

I was actually writing a letter to send to the CEO of America's Best when I discovered this webpage and began reading the reviews. It is apparent substandard employees are what this company hires and maintains. They claim to offer same day appts but when you go in they tell you there are no appts until mid July. How are you going to advertise walk-ins and same day appts and when people come in the employees tell you 8 weeks? This is what is wrong with this country.....instead of raising the bar for excellence, these companie... read more