America's Best Contacts & Eyeglasses

Davesha S 

on BBB

4 years ago

I contacted the America's Best in Lincoln Square in Fort Worth, TX on 12/22/2020 where I spoke with the manager Darren who disconnected the call with me, instructed and associate to disconnect my call then when I called back a third time he scolded me like a child asking if I was ready to listen to him also I complied only wanting to hear his name and corporate's phone number which he finally gave. I only called for distance pd info to purchase glasses which was in my file. The manger stated since I wasn't buying glasses fro... read more

Stephanie C 

on BBB

4 years ago

2 weeks ago I went and had an eye exam at America's Best in Cherry Hill NJ. 7 days later I picked up my glasses, got home, and the prescription was wrong. I knew by the ways my eyes wouldn't focus. I went back the next day and stated that the prescription was wrong and was met with a crappy attitude "what do you mean they are 'wrong?'" I explained it and was sent back for another eye exam and was told they made the left script too strong and didnt change the right. Today I went and picked them up again, and its wrong again. ... read more

JAY S 

on BBB

4 years ago

If you are looking for false advertisement, expensive glasses and Poor customer service, then Americas Best is the place for you. I am a one time, never returning customer.. 

laura a 

on BBB

4 years ago

this company's entire method of doing business is BAIT & SWITCH. STAY FAR AWAY FROM AMERICA'S "BEST" - THEY ARE AMERICA'S WORST. 

Theresa G 

on BBB

4 years ago

Called the stapleton store for directions, the manager insisted I give my location so she could direct me instead of offering there location so I find the store. She was rude. I would suggest if you need glasses don't go to the franchise business. 

Jo C 

on BBB

4 years ago

Love the hours! Britny ***** the general Manager is very nice and very professional young lady. I have been going to American Best for 2 years; I have no problems. I would recommend this place to my family and friends. 

JENNIFER F 

on BBB

4 years ago

Starting off this was the worst experience that a first-time ******** at this office could experience. With Covid, I arrived to my scheduled appointment 10 min early because I know we had to do temperature checks and Covid questions. I was checked in and sat in the waiting area. Sitting waiting I noticed the check in girls placing charts in the holding basket to do the 1st part of the exams, and I watched some 3 people come in front of me. So, I just thought these people may have had an appt. before me. But when I watched th... read more

Shaina F 

on BBB

4 years ago

I originally went here because my mom made an appointment and I needed one as well so I thought I'd try it out. After the first eye exam, we both were told our eye prescription actually improved which we both thought was strange since mine has only been worse or the same for 30 years. My mom, who is in her late 50s, has also never had an improving prescription. We decided that maybe the other place we used to go to was giving us stronger prescriptions then was actually needed. After getting our glasses, we both quickly reali... read more

Larry 

on BBB

4 years ago

I purchased 2 pairs of glasses and paid over $300. Almost immediately, the lenses started popping out of the frame. I took them back and they tried to tighten them but it kept happening. They eventually stripped the screw out and refused to do anything about it but suggested spending another $300 on another pair after only 3 months. I have had dollar store glasses hold up better than this.