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American Sale Corporation
- Swimming Pools
- Tinley Park, IL
About this business
American Sale provides our customers home recreation and holiday items. American Sale sells items such as:patio furniture,hot tubs,above ground pools,grills,billiard tables,backyard play sets, artificial Christmas treesand holiday décor. They operate 9 stores throughout the Chicago suburbs and Northwest Indiana.
Location details
8401 W 185th Street, Tinley Park, IL, 60487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 4:30 p.m. | |
| Tue | 08:00 a.m. to 4:30 p.m. | |
| Wed | 08:00 a.m. to 4:30 p.m. | |
| Thu | 08:00 a.m. to 4:30 p.m. | |
| Fri | 08:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Zero customer service. I know your "busy." Congratulations on a business that is thriving during these uncertain times. Perhaps you should take in to account your customers who are spending their hard earned money at your store? I purchased our pool on April 26, 2020, Tom was our sales person. I spent over $6,600 on my pool and accessories at the time of purchase. I paid the entire amount and did not finance. The pool was installed on June 3rd. My family and I were excited to enjoy it this summer. On June 9th we noticed that... read more
I bought my pool in may after 5 weeks and no calls of I started calling American sales to get a install date I never got a return call so I then started showing up at the carol stream office once a week talked to both managers that of course are kids they keep saying we are working on it then I emailed plenty of times and finally got a date of 7-21 today is 720 after talking to the pool installer they said American sales just gave them my invoice and I am not on a schedule yet so now I have no clue when my pool will be insta... read more
I bought my hot tub there several years ago, and needed new filters. After MANY calls i reached them by phone and placed an order. Six weeks later no filters, but they had charged my credit cards. I reached a manager, who said they'd never charged me and had no order from me. He didn't respond to calls or emails. So I charged back on my credit card. HORRIBLE customer service. Shop somewhere else.steve *****
This company is the worse of the worse. They sold product to us and i'm reading on here many more without installers, delivered our product without all the parts and led us down a path of deception for weeks! We purchased the DELUX package and when the heat came from us on wanting some answers like when can we swim??... without my permission, American Sale credited our account (without asking) a measly 930.00 and told us to get our own installer. A legit installer who shows up with sand and supllies and knowledge is at least... read more
Business response:
Hello Billy. We have forwarded this review to our Corporate legal representative. It appears you left lot several details of the interaction you had with us. To clarify, the cease and desist email you received was due to the several threatening messages you left us and our installer contractor. None of the messages you sent were of the “polite” nature as you describe and could be deemed harassment according to our attorney. Hence the email that was sent from Corporate. We explained to you that once you received the refund on... read more
Great staff Helped me buy exactly what I needed and very professional
We bought our pool on May 15,2020 and was told there is a 2 week wait for installation. AWESOME!! We received our pool and permit on May 20. Tried to get our sales person on the phone with no luck, called the store and they told us that we are on the schedule for installation for June 15-30. A lot later than we though, but understood because of how crazy the world is right now. We were told the installer would call us that week with a date. We did not receive any calls, tried to call the installer and American Sales numerous... read more
Can I do zero stars? I have had a top of the line Hot Springs tub with non stop issues, and yes this is not on American Sale, but what is on American Sale is their support they offer. I have been calling every day for the past 3 weeks with either no answer or being told they have emailed this "Tony" guy, by now this guy has gotten at least 15 emails about my issues and has NEVRE replied or called me back as promised. I have never had a worst customer experience with a company in my life. I have not been able to use my spa fo... read more
Purchased a pool from American Sale 5/23/2020 after seeing the owner being interviewed on the news. The same day we bought the pool I decided to upgrade the pool to larger size. Called sales rep and they made the change. I was suppose to get a receipt of the increased size by email, this never happened . After calling the store 4 times and no one calling me back I had to drive 25 minutes to the store and saw the sales reps standing around. So why couldn't someone return my 3 messages? When I bought the pool I was told by the... read more
Bought pool on 5/15 and took delivery a couple of days later with the understanding of install to be 3 weeks after. I understand the covid effect of things may take longer, but if a sales person is lying to customers on installs this is unethical to make a sale and convince people to take delivery right away when they had no intension to install right away. Also I have been trying to get a hold of customer service for weeks and received an automated message that it will take 5 business days and no response at 9 business days... read more
Frequently asked questions about American Sale Corporation
How is American Sale Corporation rated?
American Sale Corporation has a 4.2 star rating with 825 reviews.
When is American Sale Corporation open?
American Sale Corporation is closed now. It will open tomorrow at 8:00 a.m.
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