American Medical Response

Charles A 

on BBB

7 years ago

What an utter disgrace. I was treated by AMR paramedics and driven less than a mile to the hospital on 11th Dec 2018. On New Years Eve I received a bill from them, so I filled out the required insurance information. My wife was hospitalized that day (she has Stage IV cancer) so I didn't post the letter until 2nd Jan. Pretty reasonable, I'd say. On 1/11/2019 I receive a final notice threatening legal action, collections etc (that I see from below seems to be pretty common). Note, this is the second time they have contacted me... read more

Angelique P 

on BBB

7 years ago

We had an emergency and used this service for our daughter. We paid them through my HSA , they cashed the check and still sent us to collections. We have been trying to get the matter cleared up for over 3 months with no resolve. THey keep bouncing us back and forth between the collection agency and their corporate office. No one that I speak with speaks clear english and they just keep transferring our calls around. They are claiming they have not received payment, even though I have provided them with a copy of the check a... read more

GS 

on BBB

7 years ago

I am a medical professional and my husband is a firefighter/EMT in Colorado. We have been trying to work with our insurance and AMR on our bill for my two year old daughter who was struggling to breathe on a recent family vacation out of state. Can you imagine how fragile she must have been to have a first responder call 911 for his own child? We were told our account was put on hold until the issue was resolved. What came in the mail today? A Final Notice with 5 days to respond. It took 4 days for me to receive the notice. ... read more

Alayna W 

on BBB

7 years ago

Your company billed me for CCT but only provided BLS services and has refused for nearly a year to correct it. They have ignored the BBB, and now CA Attorney General inquiries into this, and are now threatening collections. What is wrong with your company, that they can treat people like this? Every time I call, I explain that it could be paid in full same day should the bill be corrected, but your representatives repeatedly refuse to do the right thing... I'm already sending an email to your billing inquiries address, but t... read more

Somarin C 

on BBB

7 years ago

This complaint is against the billing department of AMR. They sent me a letter that they are sending my bill to collection. **********ATTENTION: PRE-COLLECTIONS FINAL NOTICE********** "Our records reflect that you have been previously invoiced and we have not received payment for medical transportation services provided on 09/26/2018. Unless payment is received within 5 business days, your account will be turned over to an external collection agency and could adversely affect your credit score...." This letter came to me aft... read more

DS 

on BBB

8 years ago

May 2018, I received a bill from AMR-American Medical Response billing me for ambulance service in Monterey California. Transported to the Community hospital in Monterey. I have never been to California and I am 80 yrs old and live in Georgia. This billing was $3078.20. It was automatically filed and Medicare was sending their statement to let me know that the claim was being processed. I called Medicare and reported the fraud. They said it could take 2 months to get back to me. Today, August 28 I received a bill AMR threate... read more

Jayfledd 

on BBB

8 years ago

First, I commend the local service agents who came to treat me during a fall down some stairs. They were great. But, wow then the bill comes and before I even have a chance to send my insurance information to cover the $75 treat and release fee I start getting calls from their collection department. The due date on the invoice was 8/29 and I received the invoice on 8/9, so the gracious 20 day payment period is not even up and the collection calls start, that is bad customer service. I recommend that AMR reviews their policie... read more

Marilyn 

on BBB

8 years ago

I am writing this on behalf of my husbands experience. I was in a rehab facility in FL and had a 2:15 appt at Dr. Driver arrived at 1:15 and got me to the Dr office in plenty of time. My appt lasted 15 min, but the driver had left. The Dr office called AMR to come pick me up. It took the driver over 2 hrs to come back to pick me up. I was in agony waiting since I had physical therapy prior to being picked up and did not have my pain medication. I also had to sit in a wheelchair in the middle of the Dr office, unable to stand... read more

Christina C. 

on BBB

8 years ago

Hello, My name is Christina ******** and I was recently transferred to ******** Hospital by two of your EMTs. The date was July 2nd, 2018. I was picked up at ******** ******** Two transportation building on Drennan. They were two females, one had dark hair in a bun and the other had blonde hair in a ponytail. The blonde one had a large dark tattoo on her right arm. Whilst in route to the hospital I let the blonde one know I had to use the restroom really bad. She assured me that we would be at the hospital soon. When arrivin... read more