American Medical Response

Kati R 

on BBB

6 years ago

They will not negotiate contracts with insurance. They are very unhelpful and will not honor insurance discounts. They refused to place a hold on my account (requested by my insurance) while they were appealing the coverage internally. Their rates are unfair and unreasonable. I would not suggest anyone use them if you have a choice. If you don’t have a choice, I hope they work with you better than they have us. 

Katherine K 

on BBB

6 years ago

I am currently under cancer treatment for the past 17 months and am also a military disabled veteran. On 1/25/2019 my family and friends called 911 because I was having a drug reaction to a prescription medication. When AMR-Lifeline showed up the employees were clearly informed by 3 different people in my home that I was having a drug reaction. To our dismay the ambulance did not any supplies of any reversal medications! (?) The employees were clearly informed that I have a single port access in my chest because I am a poor ... read more

Ronke A 

on BBB

6 years ago

I am having a hard time dealing with AMR's billing area in Akron, OH. My mother was in a rehabilitation facility when she suffered a sudden cardiac episode. The ambulance was called to transport her to the hospital but she died before they were able to transfer her. Initially, the insurance company denied the ambulance claim, the denial was appealed with the insurance company and eventually overturned, paying the ambulance claim. Leaving a $25 copay. Instead of AMR sending out a bill for the $25 copay, they send it to collec... read more

Dee 

on BBB

6 years ago

I included them in my bankruptcy filing. About two weeks after my meeting of creditors, I get a notice in the mail from them threatening to send my account to collections if I did not pay. I contact them saying that this is prohibited per the automatic stay, and they claimed that, despite receiving notice, they had to ignore it because my trip number was not included. I sent them a copy of my filing notice with my trip number written in, and now they are wanting proof that they were included!! This is absolute BS that I have... read more

CONCERNED CITIZEN OF MONTEREY COUNTY 

on BBB

6 years ago

THEY DO NOT DESERVE ANY STARS ! I WOULD GIVE THEM MINUS 100. I was transported in the ambulance on January 29, 2019. I received a notice from them dated February 15, 2019 ( 12 working days later) with a PRE-COLLECTIONS FINAL NOTICE. They did not even ask for my insurance information. They called wanting me to give them a credit card, telling me that it was my problem to deal with the insurance. They said it was my bill and I am fully responsible, if I did not give them a credit card then they were sending to collections to r... read more

Edward C. 

on BBB

6 years ago

After reading the reviews below, I almost feel like writing, "Ditto." AMR has had plenty of time to fix the billing problems and showing that they "value their customers," but they continue with substandard billing practices and over-priced ambulance services. On 11/21/2018 I was referred to AMR by the call a nurse service of Kaiser-Permanente due to continuing chest pains. I met the ambulance in the parking lot of my apartment building and then climbed aboard the vehicle- they didn't even have to put me on a gurney. After a... read more

John C 

on BBB

6 years ago

AMERICAN MEDICAL RESPONSE P O BOX 30250 Los Angeles, CA 90030-0250 1/800/-913-9106 2/20/2019 Dear BBB: AMR, American Medical Response, Los Angeles has falsely charged me $200.00 for Ambulance service on 10/14/2018 from The Gardens Hills Borough to Pomona Valley Hospital MC. I live 1800 miles away in Lincoln, Nebraska. I have never been to Pomona Valley Hospital and never taken an Ambulance. This is the second time AMR falsely charged me in 2018 for ambulance service to Pomona Valley Hospital. Please tell AMR to stop sending ... read more

Jeff B 

on BBB

6 years ago

Their service is absolutely terrible. The medic was suppose to do an IV on my son for his transport to a different hospital, the reason for the transport, the medic never did. They then sent my bill to collections eventhough I never received a bill, they were sending the bill to an old address, they obviously were too lazy to update their account info with my new address, their customer support is in a different country and they are absolutely worthless in helping you. Would never ever recommend using their service. 

BL 

on BBB

6 years ago

This is the letter I sent to my city administrator focused on their contract with AMR. Hi, In the past couple years, my family has needed ambulance services twice, both of which has been American Medical Response. I am grateful for the availability and the work they did to take care of my family needs. From a responsiveness and care perspective I have no complaints. But after the service, when it came to their billing practices, I find them to be less than honest, helpful, or even truthful. There are a few issues I have with... read more