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American Medical Response
- Emergency Rooms
- Town 'n' Country, FL
About this business
AMR West Florida provides emergency medical transport services for people in Hillsborough, Pasco, Hardee and Highlands counties in Florida. The agency handles more than 50,000 calls annually. It employs a staff of over 250 people. The agency offers services for fairs, concerts and sporting events. AMR West Florida also provides medical training classes in bariatric transport, first-aid and oxygen delivery methods. The agency participates in blooddrives and functions arranged by the American Heart Association. It is one of th... read more
Location details
4914 W Knox St, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
On 01/01/2019, AMR was called to our residence because my son was choking. He was transported to the hospital. In September 2019, I received notice from American Medical Response that the insurance company indicated that my son did not have a policy with them. I called my insurance company. My son IS covered under my insurance. The representative informed me that they had requested ambulance trip notes from AMR but had never received them. I called AMR and went round and round with them, to no avail. I then called my insuran... read more
Business response:
American Medical Response values our customers and strives to provide quality service. At this time, we will be contacting the consumer directly to assist with their concerns.
This past March, while setting up for a fundraiser at a local event hall, I fainted and hit the back of my head causing a minor cut. The event hall manager called 911 and AMR was dispatched. By the time AMR arrived I was awake, alert, oriented and in no distress. This is supported by the Patient Care Report completed by the Paramedic. Although in no obvious danger I was strongly encouraged by the Paramedics to go with them to the hospital...just in case. Cost was not discussed but the refrain "that is why you have insurance"... read more
Business response:
American Medical Response (AMR) values our customers and strives to provide quality service. Our office previously reviewed your concerns and determined that all charges invoiced to you are both valid and correct. Our rates are competitive for the communities we serve and meet all applicable local, state and federal limitations. Ambulance provider fees typically include a base charge for the transport, a mileage fee and any applicable ancillary charges. Many patients come in contact with Emergency Medical Services because of... read more
Billed $2180. for 500 ft across hospital parking lot. A nurse could not find wheel chair and called for ambulance to transport me across the hospital parking lot. I did not authorize. ***** saying out of contract. AMR call center in the Philippines, I cannot understand them, they cannot understand me. Now ruining my credit. Lawsuit? YES.
Business response:
AMR transported the patient for continued care at the request of the attending physician. Appropriate EMS protocols were followed based on her condition at the time of transport. Our rates are competitive for the consumer’s community and meet all applicable local, state and federal limitations. The consumer’s insurance carrier issued payment based on non-contractual benefits, and the patient’s responsibility portion was billed. The account defaulted to an outside agency as there was no further payment or communication. At th... read more
This company transported my mother from a local hospital to a rehab center 8.6 miles away in mid-August of 2019, I received a bill from them that charged me for an 11-mile trip. The company also stated on the bill that if I paid immediately that I could take advantage of a 15% discount, and that I should just deduct 15% from the amount I remitted. I wrote them a letter stating that I was perturbed that they seemed to have padded the trip, BUT I remitted payment for the full eleven miles minus the 15%, and I did so IMMEDIATEL... read more
Business response:
American Medical Response values our customers and strives to provide quality service. At this time, we will be contacting the consumer directly to assist with his concerns.
I sent them full payment for my bills twice and they’re still threatening collections. Third time’s the charm?
Business response:
American Medical Response values our customers and strives to provide quality service. Unfortunately, we were unable to locate the account with the information provided. To assist you with your recent inquiry, please contact us directly with the trip or account number at ************************* so we may further assist. Thank you.
This is highly unethical company. I have full insurance with Aetna and even though I called AMR and told them that my insurance company had processed the claim and that payment was being sent to AMR, AMR sent my bill to collections. In less than 2 months. Insurance companies NEVER process the claim immediately. AMR placed the claim, for collection, and dinged my credit report. I am also going to report this to the Nevada attorney general as an attempt by a medical provider to overbill.
Business response:
American Medical Response values our customers and strives to provide quality service. At this time, we will be contacting the consumer directly to assist with their concerns.
Our 19 year old daughter became ill and called ***. AMR took her 5 miles to the nearest Hospital. We then received a Bill for $2,600 of which our insurance would only pay $336.00. I went through the appeal process with *****and it was denied! In the meantime, AMR sent this overpriced bill to collections to try to destroy our credit!! Shame on them! This is robbery!! They are unwilling to negotiate contracts with insurance or provide a patient discount. Now, when our loved ones need an ambulance we are left to wonder if they ... read more
Business response:
American Medical Response values our customers and strives to provide quality service. Unfortunately, we were unable to locate the account with the information provided. To assist you with your recent inquiry, please contact us directly with the trip or account number at *************************so we may further assist. Thank you.
So AMR told me it was a courtesy ride via AMR. Then they build the wrong Insurance even though it was a courtesy ride and refused to Bill my correct insurance and now call me Daily 4 collections
Business response:
American Medical Response values our customers and strives to provide quality service. Unfortunately, we were unable to locate the account with the information provided. To assist you with your recent inquiry, please contact us directly with the trip or account number at *************************so we may further assist. Thank you.
Due a $250.00 refund for overpayment . I have been waiting for over a month and the excuse I got today is that it is in "q". I need to settle my mom's estate and this is holding it up. Excuses is all I have received. Linda A.
Business response:
We would like to thank the consumer for bringing their concerns to our attention and apologize for any inconvenience this may have caused.
Frequently asked questions about American Medical Response
How is American Medical Response rated?
American Medical Response has a 1.2 star rating with 58 reviews.
When is American Medical Response open?
American Medical Response is closed now. It will open at 9:00 a.m.
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