America First Credit Union

Cienna M 

on BBB

6 years ago

I was 6 days late to make my loan payment and they called my co signer instead of me, even though my name is first on the loan. The co signer is my grandma and she happened to tell her I am moving out of state and the customer service rep told my grandma that she “should take me off of the loan if I am moving because you can’t trust young people to make payments” I have had this loan for 2 years and this was the first time I was late due to some set backs and I wasn’t even a week late to pay it. 

Dianna S 

on BBB

6 years ago

I have a checking account with America First and in May I noticed charges coming out of my account that were not made by me. There was roughly about $500.00 worth of charges. I went into the branch and they did a dispute and issued me a new card. I got my new card and within a few days I had more charges. I immediately flagged those charges and went to the bank. I asked about the previous money that was taken and asked if I would get it back. They told me no, because I have spent money with that business in the past that the... read more

Talli M 

on BBB

6 years ago

I have never in my life dealt with a more awful bank who treats you like a number instead of a person. I applied for a consolidation loan today because I’m currently paying $1000 a month for a loan with an incredibly high interest rate. Looking for relief, I turned to the bank that I’ve been a member of since 2006. My credit is good, however they were unable to approve me because it’s showing I’m overextended in my obligations....... THEY WONT ACCEPT MY TRUST FUND MONEY AS A FORM OF INCOME NOR WILL THEY ACCEPT MY HUSBANDS IN... read more

Syd P 

on BBB

6 years ago

I have been a member of AFCU for 53 years! I joined when I was 8 years old. In the beginning there was not a better financial institution available. Now, a completely different view. Keep in mind AFCU has never experience a loose of a late payment from me in all of these years - so when I transferred my 1st mortgage to AFCU, you would have thought I was the worst credit risk a live, then came a recent auto loan request (keep in mind I have had multiple over 53 years). AFCU would not match rate, so I paid off the existing loa... read more

Bothered 

on BBB

6 years ago

A few years ago I actually gave America first a good review because I opened an account with mom when I was 13. I even worked for them a few years ago in Roy at their call center. While I left for a more reputable company within a few months because of systematic micromanagement, I still liked them as a credit union regardless of how shitty they were to work for. I have still been happy for many years. That is up until I spoke to a loan officer a few weeks ago. I called to apply for a loan like I have in the past. This time ... read more

M S 

on BBB

6 years ago

I had been going through a very hard time and it looks like America first litigation department has a personal agenda to put me into mental institution with their inability to compromise, horrible customer service and unwillingness to work with you. I wish I would have an opportunity to take my mortgage somewhere else. PS I am also going to file a formal complaint against America First litigation department 

Marshall 

on BBB

6 years ago

Management needs a training on customer service. They contradicted everything that the loan officers worked on over the phone. The conversation and the help they supplied was unfortunelty very disappointing. I am will never cost this branch agai. 

Karl Munford 

on BBB

7 years ago

In August of 2016 my parents were looking to get an RV. They found one they liked at Camping World in Draper, UT. Camping World told them they would need a co-signer on the loan to get it, so they asked if I was willing and I said I would. My parents live about 4 hours away from Draper, so we made arrangements for my parents to sign their portion of the documents on a day that worked for them. I was not able to make it that day, so I went in the next day on my lunch break to sign mine. I went to Camping World, alone, and spo... read more

slcd 

on BBB

7 years ago

I applied for a balance transfer from another financial institution in order to receive the much lower interest rate from the credit union. America First advertised cash back on balance transfers (up to $300) and seemed to be the best choice compared to other local credit unions for other reasons as well. I began the application process on a Thursday and was told on the phone that America First would send my payoff via FedEx once I had completed some forms. I agreed to the FedEx charge and requested the tracking number. I ... read more