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America First Credit Union
- Banks
- Ogden, UT
About this business
Location details
3650 Wall Ave, Ogden, UT, 84409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
At first they were ok , but once you even become 1 month late on your car note it’s ovwe with. Was behind one month they came and took my car oh wait I’am now two months late because they have my car and I cannot pay , and they still report that your late to your credit , even if they have your car like how is that possible . I even called to negotiate how can redeem my car back , even with becoming current on my payments . They told me no , an that after it was repossessed that I could not do anything unless I pay the loan ... read more
Business response:
Dear Ms. ******, Thank you for this opportunity to communicate with you regarding a recent review of America First Credit Union. Because of the nature of your concern, and our commitment to privacy regarding your loan, we have sent you a letter in response to your review. If you have additional questions or concerns, please don’t hesitate to contact me directly upon receipt of the correspondence. We appreciate your Membership and look forward to serving you again soon. Sincerely, ***** ********
My wife and I recently refinanced our home with AFCU to take advantage of the fantastic rates and shorter term. We've been members for many years and have had relatively decent service ranging from auto loans to general banking. The loan process was smooth and the mortgage loan officer and assistant were outstanding with communication and attention to detail. We signed in September and wanted to sign up for biweekly payments. This is where my rating takes the hardest point. I spoke to a few friends about setting this up, as ... read more
Business response:
Dear Mr. W, Thank you so much for taking the time to provide your review regarding your recent experience with America First and for taking a few minutes to speak with me over the phone. Our mission is to provide the highest degree of excellence in every contact, and we apologize that our service fell short in this regard. We want to apologize for the inconvenience and frustration you have experienced. Please know we are committed to making enhancements internally to improve the process for you, and for our membership as a w... read more
I called AFCU to find out if I can get a copy of my credit report. Thinking they are a credit union I bank with them. Why not give them a call. So you would think you would get better customer service because I'm giving them my money to hold. So there is trust there. But I call AFCU today and I get a Kelsey from Utah call center Dec 1st 2017 at 5:30 pm - 5:38 pm. PT. And I ask her Kelsey from the Utah AFCU call center can I have a copy of my credit report? Kelsey from Utah AFCU call center replies " WE (AFCU) don't offer cre... read more
Business response:
Dear ******, Thank you so much for writing your review of your recent experience with America First Credit Union. As an organization, we appreciate knowing areas that we need to improve. We are working with leadership in the Contact Center to ensure some additional coaching takes place for our agents, both individually and collectively. In regards to your question about obtaining a credit report from America First, please note that a credit union is not a consumer reporting company, and as such, cannot lawfully distribute cr... read more
First off I have to mention, if you're ever going to get an auto loan from these crooked people... DO NOT HURT YOURSELF AT WORK, THEY SIMPLY DO NOT CARE AND ALL THEY WANT IS YOIR MONEY.... I've banned here for about 3 years and recently I hurt myself at my job , resulting in workers comp, lost wages and a bank that was all over me for missed payments... Not willing to work with me at all, All in all.. Who knows if they will get hurt at work, all I asked for was a little grace period or some more time to catch up because of ... read more
Business response:
Dear ******, Thank you for this opportunity to communicate with you regarding a recent review of America First Credit Union. Because of the nature of your concern, and our commitment to privacy regarding your loan, we have sent you an email in response to your review. If you have additional questions or concerns, please don’t hesitate to contact me directly upon receipt of the email. We appreciate your Membership and look forward to serving you again soon. Sincerely, Tammy G*******
my wife and i went to the (2699)north tenaya way branch in Las Vegas NV on 8/5/17 it was our second visit.the first person we spoke with on our first visit was the assistant manager Henrietta she was very attentive to our needs even though we were there just for information.she took time with us.then we went back to apply for a car loan and we had Vickie who worked with us.and we just want to say that it was one of the most pleasant experiences we have had doing business here in Las Vegas.she made us very comfortable and all... read more
Business response:
Dear *****, Thank you for the feedback you submitted in regards to your recent interaction with America First Credit Union at our Las Vegas Tenaya branch. I am also pleased to know that you were able to be assisted promptly and in a friendly manner, and that our representatives have been respectful, kind and willing to help to fulfill your needs! This exceptional service is what we strive for, for each and every Member! We sincerely appreciate your relationship with us. I will definitely share with the Branch Manager and sta... read more
Overall, my experience with America First CU has been positive. However, I had an issue with a Loan Officer at the 10767 S Redwood Rd, South Jordan, UT 84095 branch. I went to the branch to apply for a personal loan, and the loan officer there put through an application for me. Later, I recalculated the loan payments and total interest, but I was unable to get to the same amount that I was quoted by the loan officer. So I called AFCU and spoke to a representative to figure out why I was coming up with a different number. Acc... read more
Business response:
Dear ******, Thank you so much for taking the time to write a review of America First Credit Union. I sincerely apologize in regards to the miscommunication that occurred between you and our loan originator regarding the insurance options available to you. Adding insurance without the knowledge of our member is not standard practice. Please know that our intent is to educate our members of the insurance alternatives which may be beneficial for their needs. Our desire is to provide you with excellent service at every interact... read more
Went in to get a home equity to do some renovations. Told me the amount I wanted was over what my county taxes show its worth but if I wanted they could order an appraisal, costing $300 and would refund me should it appraise and I went through with the loan. Waited 10 days after the appraiser came before having to call them and get the work around. had to call someone I knew that worked there just to have someone call me about my appraisal. Turned out it was valued for enough and I funded. Asked at funding when the refund wo... read more
Business response:
Dear Mr. ******, Thank you for this opportunity to communicate with you regarding a recent review of America First Credit Union. Because of the nature of your concern, and our commitment to privacy regarding your loan, we have sent you an email in response to your review. If you have additional questions or concerns, please don’t hesitate to contact me directly upon receipt of the email. We appreciate your Membership and look forward to serving you again soon. Sincerely, Tammy G*******
I DO NOT recommend getting a vehicle loan though America First. Firstly the online banking is horribly set up. I have been back and forth with customer service trying to figure out why the online banking will not let me log in for weeks. Customer service has given me no help whatsoever and simply states that they do not know what or why any problem happens. The biggest complaint is that I received a letter in the mail 1 month after I was approved for my loan at the dealership. The letter stated that they had reviewed my appl... read more
Business response:
Dear *******, Thank you for this opportunity to communicate with you regarding a recent review of America First. I understand in reviewing your account that you have experienced some difficulty in accessing your account online. I have listened to the phone calls from our agents, and appreciate that they were able to get your account unlocked as necessary. However, I did notice that they did not offer you the ability to select your own PIN. Were you aware this is an option for you? You can change your PIN in one of our branch... read more
Very unethical collections departments, I worked in collections for many years, and America first uses loop holes in the FTC laws and the FDCPA to not be held accountable for promises made by agents that they no longer want to keep, deceptive promises of arrangements in order to get payments from people who actually want to try and make things right. That to me is the worst kind of predatory company. The collections agents and some managers do not feel any sort of accountability for actions and arrangements they might make, ... read more
Business response:
Dear Mr. ******, Thank you for this opportunity to communicate with you regarding a recent review. America First Credit Union and its employees are committed to helping our Member’s achieve positive financial health. We realize that at times life has its ups and downs in terms of every Member’s financial situation, and our goal during these times is to rehabilitate the Member to keep them in sensible account relationships with the credit union. More often than not, the Member just needs more information about how to achieve ... read more
Frequently asked questions about America First Credit Union
How is America First Credit Union rated?
America First Credit Union has a 1.3 star rating with 144 reviews.
When is America First Credit Union open?
America First Credit Union is closed now. It will open tomorrow at 9:00 a.m.
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