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All Star Automotive Group
- Car Dealers
- Baton Rouge, LA
About this business
All Star Automotive Group Used Cars sells pre-owned vehicles from some of the best and most respected automotive brands. Visit us today to find a high-quality used car, van, truck, SUV, or crossover at an excellent price! Shop our inventory of used cars near Baton Rouge online now.
Location details
13000 Florida Boulevard, Baton Rouge, LA, 70815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
After purchasing 6 KIA's & 2 for other family members - GOOD BYE KIA! Kia's service department on Seigan Lane has ruined the KIA experience! The service department sucks now! Service after the sale is what keeps your customers coming back. Had an 11am appt for service, at 2pm the car still was not serviced or even looked at!. No transparency here! If you give a customer an appointment, please explain to them that they need to sit & wait for hours; they have a FIRST COME FIRST SERVE POLICY - just tell them the truth; an appoi... read more
Are you in the market for a new car and want to be completely taken advantage of? Run right over! Want to be pressured into buying a car out of your budget? Step right in! In the mood to be overcharged? This is the place! To my fellow medical professionals on the front-lines of the pandemic who want to see how little your contributions are valued by the dealership........Get in line! Think you're going to speak to a manager about your issues.....think again! If I could give this dealership zero stars or negative star rating,... read more
I was in an accident on December 7, 2021, someone rear-ended me. Because the accident wasn't my fault, their insurance was paying for the repairs and I had to use them because they were a "preferred" collision center. Not only did it take about a month to get parts, which I understand that wasn't their control, but after they finally received the parts needed, it still took 2 more months to get my car back. Every time I called them for an update they told me a different answer. First thing is that they never called me to upd... read more
Business response:
To Whom It May Concern: We are so sorry for any inconvenience caused. We pride ourselves for our delivery time and quality of service, and regret to hear that standard could not be met here. Unfortunately in today's current market and shipping delays we have found our turnaround times often difficult to manage. Parts delays are what we face daily and are beyond our control. With that being said, our repairs are within our control. We are investigating your concern and would like to speak with you regarding the details pro... read more
I purchased a used vehicle from the used car used car dept. and Tommy the manager of the dept basically sold me a bad vehicle that I very patiently dealt on several occasions with their service dept on trying to fix an ongoing problem of the vehicle leaving me stranded! More than 4 times and after them having it 3 weeks I then was assured the no starting issue was fixed and literally as I got home it did not start! Furiously I demanded them to rescind this sale because I only purchased needing a dependable truck for my busin... read more
Business response:
To Whom It May Concern: Mr. ******** purchased a 2016 Silverado Pre-Owned from us in July, 2019 along with his then-wife, ********. He experienced what he deemed recurring service issues with vehicle so the General Manager at the time agreed to purchase the truck back from him for what he paid for it and that was consummated on September 26, 2019. There was an open lien on the truck in both his and his then-wife's name with Wells Fargo which had to be satisfied and an agreement was made with ********'s father to cover the... read more
National recall on Kia engine for my model year. I experienced catastrophic engine failure as stated within the recall. I never received a recall notice and kept up with and provided all necessary maintenance documentation to which I will happily provide. Kia has denied my claim for engine replacement despite my issue being directly related to the recall saying I am outside of the manufacturer's warranty. My complaint is I never received a recall notice, I kept up with all maintenance and Kia maintains the position that I sh... read more
Service not rendered: I brought the car in for the third time; nothing was fixed all three times. The first time they could not re-produced the problem (so they said). The second time they did not even look at the vehicle. The third attempt they added several additional items to the work order. I told them to fix only the two items that I asked to be repaired and not fix the other items they added to the list. When we picked up the vehicle, we assumed the two items were fixed and we were charged $115 which we were told was a... read more
Business response:
It is our business practice that we do not replace parts until they are verified to be non-functioning. The customer's service issue was unable to be duplicated the first time. When we were able to re-create the customers' concerns and present the estimate for repair, the customer declined the work and received a charge for the diagnostic fee. The customer then refuted the charge with their credit card company and was denied a refund after All Star provided documentation proving the customer approved the transaction.
l purchased a 2020 Ram 2500 mega cab Limited at the beginning and through out the sale I told the salesman that I was going to pull a 5 th wheel trailer with the truck. He did not say or let me know that you cannot put a 5 th wheel hitch in a Ram truck with Ram box's. I had 500 miles on the truck at this time. They told me they would trade me out far a truck without ramboxs . I put forty thousand dollars down on the truck which I was going to loose most of far trading so early . All star dodges salesmen does not know the pro... read more
Waiting on my Gap Safeguard refund check From All Star Nissan denham springs told me in the beginning would take 4 to 6 weeks I've been waiting 5 weeks still have not heard nothing I contacted them now they're saying 6 to 8 weeks ..
When me and my friend who was supposed to be a signer on a vehicle while trading in another vehicle the finance manager screwed me and my friend by only using my line of credit when we made it clear that both of us was to be signed. Now I am fully liable for the vehicle when I'm not even driving it. So in the long run i am getting all the credit when I'm not even paying a single dime for the vehicle. So if I could I would give this dealership an F.
Frequently asked questions about All Star Automotive Group
How is All Star Automotive Group rated?
All Star Automotive Group has a 3.9 star rating with 6,379 reviews.
When is All Star Automotive Group open?
All Star Automotive Group is closed now. It will open at 9:00 a.m.
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