This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
All Star Automotive Group
- Car Dealers
- Baton Rouge, LA
About this business
All Star Automotive Group Used Cars sells pre-owned vehicles from some of the best and most respected automotive brands. Visit us today to find a high-quality used car, van, truck, SUV, or crossover at an excellent price! Shop our inventory of used cars near Baton Rouge online now.
Location details
13000 Florida Boulevard, Baton Rouge, LA, 70815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
All Star Kia of Baton Rouge on Siegan Lane's service department is absolutely horrible! My 2015 Kia Sportage was towed there in late December 2022/early January 2023 for issues with the car not starting. I authorized them to do a full diagnostic to pinpoint the exact issue with my vehicle. I was told verbally and in writing that my vehicle needed new fuel injectors and a new battery. I authorized Kia to do the work through my extended warranty. After several weeks of no updates, I called and called and eventually went in per... read more
Business response:
<p>We're truly sorry to read about your recent experience at our service department. The frustration and inconvenience this situation must have caused you is understandable, and it's far from the level of service we aim to provide. Your feedback is crucial for us to identify our areas of improvement and we appreciate your patience and understanding throughout this process.</p> <p >Be assured that we're taking your complaint very seriously. The issues you've raised regarding the communication breakdown, extended waiting times... read more
I want to state that their online car buying is a scam it doesn’t exist. The salesman knowing fully I am not able to come down there but I have an approval and they won’t let me fill the paperwork online like they promised and I want to let people know they are lying about the service and they don’t care. Buyer beware
Business response:
<p>Our intention is to make the car buying process as convenient and transparent as possible for our customers. We would like to look into your complaint to have a greater understanding of what happened. Your feedback is instrumental as we strive to improve our services. Could you please send us your contact details? We appreciate your feedback and your patience. </p> <p></p> <p>Thanks,</p> <p>All Star Customer Care</p> <p>*****************************</p>
I had a safety recall anti-theft upgrade installed which I felt resulted in a problem which occurred two days later. I took the car back to them to fix the problem. EIGHT DAYS LATER, after many attempts by me to contact anyone including the service rep, the service manager, the dealership manager, and people at the automotive group, I was told they did not believe that their work caused the problem, so I would owe for that repair which was to replace Cruise Control switch and new taillight. ( What was eventually replaced was... read more
Business response:
<p>Hello ******</p> <p >We would appreciate the opportunity to speak with you regarding your wait time for service, and your overall experience with our Service Team here at All Star Hyundai Service Center. Please initiate contact directly so we can discuss this further. Thank you.</p> <p ><br /> Sincerely, </p> <p>All Star Customer Care </p> <p>reviews@allstarautomotive.com</p>
I do not recommend working with any dealership or business within the umbrella of All Star Automotive Group, especially not All Star Dodge Chrysler Jeep Ram in Denham Springs. We purchased a vehicle from them in 2021 and have had very few positive experiences with their service department and collision and repair division since that time. The following is a run-through of some our experiences trying to have two vehicles repaired with them in the last 2 years: It takes them multiple attempts to fully diagnose an issue. Whethe... read more
Business response:
<p>We are truly regretful for the challenges you've faced while dealing with our dealership. Your feedback is deeply valued as it helps us strive for significant improvements in our services. The communication from our end has not been up to the mark and we should have been more diligent and prompt. It's our objective to make every customer's experience seamless and straightforward, and we apologize for not meeting these standards in your case. We appreciate your invaluable feedback and wish to understand your experience in ... read more
I put the car in the shop for repairs. After 2 weeks they call and say it’s ready. I go to pick it up and when I was driving the car off the lot it stalled just like it was when we sent it to the shop to get fixed and I almost got hit be another car. I just paid almost $4000 to fix this problem. They said they will look into it. They had the car for another 2 weeks and I paid another $405 for those repairs that was supposed to be already fixed. I get the car home and realize that the car has damages and a cracked windshield.... read more
Business response:
<p>We're truly sorry to hear about your recent experience with us. Our standard is to offer excellent service and to ensure that all repairs are performed to the highest standard. Unfortunately, it seems we didn't meet those expectations in your case. We value your feedback and would like the opportunity to delve deeper into the situation to address the issues you've faced. Kindly provide us with a suitable contact method, and a member of our team will connect with you shortly.</p> <p></p> <p>Sincerely,</p> <p>All Star Custo... read more
I bought a used vehicle from All Star Nissan/Kia East. I informed the salesman and the finance manager that my vehicle had been totaled but that I had a license plate that I would like to transfer. No one told me that this would be a problem. I give the finance manager my specialized plate number and expect a call if there are any problems. Five weeks later, a license plate comes in the mail. I try for two weeks to contact someone, leaving messages, but no one picks up or returns my phone call. Finally, I get in touch with a... read more
Business response:
<p>Dear *******</p> <p>We deeply regret to hear about your recent encounter with our service. Clearly, we have not lived up to your, or our, expectations and for that we sincerely apologize. The situation you described is not consistent with our standard of practice. We always strive to make our customers feel valued and well-informed during all stages of their experience with us, and it appears we missed the mark during your visit. We would highly appreciate an opportunity to further discuss this matter and find a suitable ... read more
The reason for my complaint is due to service that was completed on 1/4/2023 . My vehicle was dropped off on 12/29/2022 to ***** ******. Please see the sequence of events listed below: 1. Service was done on 1/4/23- customer service and lack of communication was significantly less than satisfactory with ***** ****** . Due to me being out of town I scheduled for a family member to pick up my truck. Upon arrival there was an additional wait due to lack of communication of payment method, along with numerous calls that went una... read more
Business response:
**********, We appreciate your feedback and we thank you for taking the time to share it with us. We understand that that as a customer you were disappointed when our manager, Ryan Wells, explained why he could not pay for the damage part on your vehicle. However, we stand by his decision as he had valid reasons based on what was observed - the tires were too big for the truck and therefore rubbing on that area and causing damage during turning. Safety is always a priority when dealing with automobiles so it's important to m... read more
I was trying to schedule an appointment for after work around 3pm and they are telling me that due to the service of running a diagnostic test of my vehicle and maybe keeping it; the appointment has to be scheduled by 1pm in case they need to keep it overnight. Both locations techs do not work Saturdays and the shuttle does not go pass Sherwood Forest and I work downtown. They also offered me $40 a day rental, that I have to pay for. My biggest problem is that nothing is convenient for me. I either have to pay or take time o... read more
Business response:
Thank you for bringing this to our attention, *******. We would like the chance to speak with you to learn more about how we can get you scheduled for service here at All Star Kia East. Can you please email us with your preferred contact information? Thank you, All Star Customer Care reviews@allstarautomotive.com
I bought a Toyota Camry SE 2022 car at the All Star Toyota, Baton Rouge at 10/31/2022. At the time of purchase, the concerned individual at the dealership (name provided above) mentioned that the car has a Convenience Package from Toyota pre-installed. The vehicle was priced at 30,750$ (excluding taxes and doc fees) as can be seen in the attached bill. It was later found that the car did not have the Convenience Package which Toyota provides, the salesman was referring to the sunroof and BSM as the Convenience Package incorr... read more
Business response:
We apologize for any confusion or misunderstanding you experienced at the dealership. We understand your disappointment with not having specific options installed on the vehicle purchased. We felt we did our best explaining all options at time of purchase, confirming with you during your test drive and delivery process. We are sorry that, due to various circumstances surrounding this purchase, we are unable to offer a refund or exchange for another vehicle. We thank you for giving us the chance to make things right to the be... read more
Frequently asked questions about All Star Automotive Group
How is All Star Automotive Group rated?
All Star Automotive Group has a 3.9 star rating with 6,379 reviews.
When is All Star Automotive Group open?
All Star Automotive Group is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com