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All Star Automotive Group
- Car Dealers
- Baton Rouge, LA
About this business
All Star Automotive Group Used Cars sells pre-owned vehicles from some of the best and most respected automotive brands. Visit us today to find a high-quality used car, van, truck, SUV, or crossover at an excellent price! Shop our inventory of used cars near Baton Rouge online now.
Location details
13000 Florida Boulevard, Baton Rouge, LA, 70815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Gave me incorrect buyers order, drove the vehicle to Biloxi it was 4 thousand over agreed price. Acted as if it was my fault and said they couldn’t pay drive to bring truck back, I called and spoke with salesman and tried to contact finance manger no answer while driver was at my home. I even asked for finance documents to be emailed so they could be reviewed the day before. Added extra warranty I said I didn’t want and charged driver fee when they stated transport was free. I refused receiving the vehicle immediately after ... read more
Business response:
We appreciate your feedback and would like to thank you for taking the time to tell us about your experience. As requested, our managers provided estimates both with and without additional products, for review and consideration. When you brought this concern to our attention, we discovered a miscommunication between our managers. As soon as identified, we offered to promptly address the needed corrections and arranged to pickup & deliver the corrected paperwork to you out of state. We found a discount of $1850 was owed as we... read more
We bought a broken car and a warranty and they cannot fix it and won’t give our money back. We bought a used car along with a warranty from the Allstar Hyundai dealership. We are tired of the lies because the car we bought is a serious danger to our family. Every time we pick it up from the service shop, we are told it is safe, and then it breaks down in the middle of the highway or interstate. It was in the shop for over 100 days so far with multiple visits for the same unfixable problem. It’s a danger that is being disrega... read more
I purchased a 2022 Hyundai Kona on 1/8/22. They lost my paperwork and didn't notify me until 1/22/22. I redid all paperwork. I had to make another payment on my trade in due to this issue, which was later partially refunded after the payoff which was based on the original 10 day payoff letter was received. This left me short $114.57 and I was advised they would refund me. I have texts of following events: 2/11/22 salesman states waiting to hear from manager regarding this refund. 2/18/22 salesman states check will be cut nex... read more
Business response:
We’ve had a chance to review your complaint, and I’d personally like to apologize for any inconveniences caused by our team. Thank you for taking the time to share your feedback with us this allows us to improve our business practices. Based on what you’ve shared with us, and our review of internal communications, we have issued a refund by mail on October 12th, 2022. In the meantime, I’ve shared your feedback with our entire team. Customer Service is something that our team at All Star doesn’t take lightly, our team strives... read more
If I could give it a negative -10 I would. I have left messages for ****with NO return call. I’ve been leaving them since Tuesday and today is Friday. He had promised to call me back Tuesday by 10. Didn’t happen. I’ve also left messages for ***** ****(?) who is the assistant to **** ****** still no call. Over all I give this place a -20. Worse than ******
Hands down the most unprofessional dealership around. Purchased a vehicle not even 40 days ago. Since purchasing the windshield has come apart, battery died, and engine having a major coolant issue. No wonder the salesman didn’t offer to test drive the vehicle. After bringing to the dealerships attention. Was told by the GM these issues would be addressed, dropped off my vehicle and didn’t receive a call for a week. After I call and question, my apparent service advisor tells me nobody has looked at the vehicle yet. (Has bee... read more
All Star has sold us a defective vehicle with structural damage, and it has not been 30 days and they refuse to refund my money. upon contacting the dealer, they asked me to bring the car in and upon entering the dealership they did not want to honor the warranty and came up with all kinds of excuse to prevent giving me my money back. I was told a Toyota rep will have to come out to see the car. They lied about the general manager was not there. I purchased a 2022 cash less than 30 days ago.
Business response:
********** We appreciated speaking with you today at the dealership so we could further discuss this situation directly. Prior to meeting with you today, our organization scheduled an appointment with the Toyota Manufacture representative, as we would need their approval to move forward with the warranty claim. You mentioned during your visit, that you have another local dealership assisting you with your warranty claim moving forward. Here at All Star Toyota we strive for excellence, and are disappointed to hear that you... read more
Brought my 2019 XC90 in for a problem with the 2nd row air condition. The first appointment the tech lied and said it was fixed. I pulled into the parking lot at Costco and realized that it had not been fixed. Turned around and went right back-the service manager at the time was very helpful- I explained what was going on (they said it was fixed and clearly it wasn't) He proceeded to check another vehicle that was updated and ready to go and there was NO issue with the speed of that vehicles AC. Brought my car back a 2nd tim... read more
I went in for a safety recall for my car, after calling Kia support they referred me to my nearest Kia dealership. I went in reassured that everything would be fine they would get with the company about the recall. Except the company declined me. The worker then charged me claiming that I agreed to the amount via text message (which I did). Though they are charging to run a test for their company that they do business with to check for a recall on a vehicle. The vehicle is still at the shop because I can't pay 393. An I'm st... read more
Business response:
To Whom It May Concern: This vehicle had recall services performed at our All Star Kia East location. Upon Inspection, testing and then repair under the workflow for Kia's Warranty process the vehicle then passed the test. When the vehicle passes the test, Kia Warranty Flow chart states not to make a tech line case. As of June 9, 2022, the vehicle was picked up by Mr. Haase and there was no charge. This review references legal firms and Kia Corporate communications. We will defer any future request to our legal counsel... read more
I had an appointment for 2/8/22, for a diagnostic on my vehicle at All-Star Hyuandai on Airline Hwy in Baton Rouge Louisiana. After a few days, I did not hear from the dealership. On 2/22/22, I met with ******* (service supervisor), and **** (service employee). I expressed my disappointment, and feeling totally disregarded. I was assured by ******* and **** that my vehicle would be finally diagnosed within the week (approximately 2/25/2022). As of this writing, my vehicle has not been diagnosed, and is still in the... read more
Frequently asked questions about All Star Automotive Group
How is All Star Automotive Group rated?
All Star Automotive Group has a 3.9 star rating with 6,379 reviews.
When is All Star Automotive Group open?
All Star Automotive Group is closed now. It will open at 9:00 a.m.
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