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All Star Automotive Group
- Car Dealers
- Baton Rouge, LA
About this business
All Star Automotive Group Used Cars sells pre-owned vehicles from some of the best and most respected automotive brands. Visit us today to find a high-quality used car, van, truck, SUV, or crossover at an excellent price! Shop our inventory of used cars near Baton Rouge online now.
Location details
13000 Florida Boulevard, Baton Rouge, LA, 70815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Purchased a 2023 Kia Sorento from Kia of Baton Rouge in 03/2023. Turned on the rear window defroster for the first time in 09/2023 and noticed a section that appeared to be peeling. My concern was that I have a 2014 Kia Sorento that has not experienced any issues. Brought my vehicle in to Kia of Baton Rouge on 10/05/23 for an inspection (see Invoice # ******). I was told by the service department that the damage was from the tape of the temporary tag that had been placed in the rear window. But was told that because the defr... read more
Business response:
<p>Thank you for sharing your experience. Your feedback is valuable, and we appreciate you taking the time to provide detailed information regarding the defroster issue you encountered. We aim to ensure that all our customers have a positive experience with their vehicles and our service. </p> <p></p> <p>Sincerely,</p> <p>All Star Customer Care</p> <p>*******@allstarautomotive.com</p>
NOTHING ALL STAR ABOUT THIS PLACE! Mr. ***** is the epitome of what the world thinks car salesmen are! He proves that there are still some unscrupulous, seedy and downright unconscionable ones out there! It is definitely unsettling that he has a leadership position and represents a brand as management. LIED UNTIL THE BITTER END! Told me he could NOT make a deal in 72 hours that I made overnight! He sold the vehicle from under me and its still sitting on the lot. I guess his friend/associate changed their mind or didn't come ... read more
Business response:
We deeply regret to hear about your experience and apologize for any inconvenience caused. At our dealership, we aim to uphold the highest levels of transparency, honesty, and customer satisfaction. It appears we have not met these standards in your case. We've taken note of your feedback and we assure you that it will be addressed appropriately. We understand how important it is to make our customers feel comfortable and valued throughout their purchasing process. Your feedback is appreciated and we sincerely hope we will h... read more
This dealership advertised pictures of a vehicle online that were not an accurate representation of the condition of the vehicle. Once we drove an hour, lured in by the pictures of a polished vehicle in excellent cosmetic condition, we realized that it was not as pictured so we started our inspection. We inquired about the defects we found and asked if they would be willing to correct these before we made a purchase. The sales guy went get his manager to look at our concerns and he agreed they were fixable. They wrote everyt... read more
Business response:
We deeply regret that your experience with our dealership did not meet your expectations. It is our policy to maintain transparency and honesty in all our dealings, including providing realistic and accurate online images. We apologize that the vehicle you saw fell short of the standard portrayed online. Misrepresentation is not in line with our values. We would like to learn more about your concerns to provide you with a more satisfactory solution. Could you kindly share your preferred method of contact so that our sales te... read more
-5 stars. I’ve never experienced a more unorganized & unprofessional dealership. sales people lack knowledge about process & have poor communication with customers. told we were approved for the vehicle then informed that “someone submitted the application incorrectly” & now we’re not. how does that happen? major red flag, can’t trust anything from them now because of that “mistake.” that is completely unacceptable for a respected business, which i now know they are not. do not waste your time & sanity with this foolishness.
Dishonesty! My mama car was struggling to start. We took it to all star hyundai Airline Hwy Baton Rouge on Oct. 16, 2023. I got a call from ******* ******. I was told it was the alternator. So we paid to have it changed. We picked the car up on October 18, 2023. When Mama got home she turned her car off and tured it back on, it struggled to start. She went to church that Sunday. I get a call "my car won't start". She return her car back Hyundai October 25. ******* called me on Oct. 25, 26 and 27 to let me know they're still ... read more
Business response:
<p>Ms. ******, <br /> <br /> We apologize for the miscommunication. <br /> <br /> According to our records, you declined to have us diagnose the problem. At the time that we wrote the vehicle up, we were told only to replace the alternator because a third party already diagnosed the vehicle. We did offer the option to replace the new alternator and reimburse for the alternator repair, but that offer was declined. Please let us know if we can further assist. </p> <p></p> <p>Sincerely,</p> <p>All Star Customer Care</p> <p>****... read more
We have been trying to get our vehicle fixed for months now. We have multiple emails and even more phone calls that have been unanswered. We spent a lot of money on this vehicle to be ignored. I even went as far as to email the General Manager two days ago and he never responded. We need our vehicle repaired and are at a loss. I have attached the emails for further information. I would like me or my husband to be contact regarding this matter.
I bought a “new” Hyundai Santa Fe 2022. During the buying process I noticed the car had several thousand miles on it, it was explained to me that this was a dealer/demo car they use to test drive and for light use. No big deal I thought around the time of the sale we were assured that this vehicle would come with the factory 100,000 mile warranty offered to first owners. Since the vehicle was shown to us as new with the miles on it they had knocked a few thousand dollars off sticker. So we decided to purchase the new vehicle... read more
4/17/2023 date of repair We had a job in Alabama to get to however our brakes were acting up, so we went to All Star to get repairs done. Paid $599.18 for brake pad repair. After they finished the crew were on the road and after 20 minutes or so they heard a knocking sound, so they pulled overed to see what was wrong. When they went to remove tire, they noticed that some of the nuts and bolts were not tightened, and some were missing. After removing tire, they video tape (which we have) and noticed the brake pads were not ev... read more
We test drove a Hyundai Palisade on 9-11-23. The salesperson gave us a price of $54,000. This was the price she found on the website and on the sticker price. When we told her we wanted the out of the door price with tax, title and license. When she (*****) returned with paperwork that $54,000 was now $ 59,000.she said the $ 5,000 increase was due to Hyundai factory charging the dealership the increase to keep cars in their inventory. We walked out! We went to another Hyundai dealer. That dealership told us that the Hyundai ... read more
Business response:
We sincerely apologize for any misunderstanding or disappointment you experienced during your visit to All Star Hyundai. Our primary goal is to ensure clear and straightforward dealings with our customers and it appears we fell short in this instance. We value your feedback as it helps us refine and improve our processes. To fully understand and address your concerns, we would appreciate the opportunity to connect with you directly. Please share your best contact number, and our team will reach out to you shortly. Sincerely,... read more
Frequently asked questions about All Star Automotive Group
How is All Star Automotive Group rated?
All Star Automotive Group has a 3.9 star rating with 6,379 reviews.
When is All Star Automotive Group open?
All Star Automotive Group is closed now. It will open at 9:00 a.m.
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