Alighieri

I S 

on Google

2 months ago

No customer service, no transparency in return policy! They don’t accept returns of earrings apparently - but you can only find that out if you click the link for ‘detailed policy’ and keep scrolling - as the information on the actual product page has no warning of such. Their Mini Wanderlust Hoops are hardly a ‘hoop’ with no space for your ear to squeeze in! And can’t exchange them, even if you haven’t taken them out of the box! Don’t trust the photos and make an expensive mistake.. 

Kim Huynh 

on Google

2 months ago

I had the most wonderful experience with the Alighieri team for my one-of-a-kind engagement ring. The team, especially the Production Manager was incredibly responsive, thoughtful, and collaborative. We worked closely together, making subtle refinements along the way to ensure the piece was just right. The result is a stunning, unique ring that feels like a true heirloom, rich with meaning and beautifully crafted. I couldn’t be more grateful. 

Elinor Cleghorn 

on Google

6 months ago

Beautiful aesthetics and truly gorgeous pieces, but unfortunately I have been really disappointed by the customer service. A necklace I have had for just over a year, and have worn only a handful of times, fell off my neck recently and I could see that one of the necklace rings hadn’t been quite sealed properly. Alighieri has offered up repair, but at a cost, and not inclusive of postage. The jewellery looks beautiful, but I’m not sure the quality lives up to the claim of “heirloom’ 

Lauren-Ashleigh Hall 

on Google

11 months ago

Gorgeous studio with the most beautiful interiors. Really helpful staff that made the experience a dream. Able to resize at a small extra cost Update: I purchased my engagement and wedding ring from Alighieri. Within weeks my engagement ring was in really rough condition and despite a few emails to Alighieri we had no response. Fast forward a few months, I’ve now worn my wedding ring for 2 months and it’s already tarnished with the gold worn off and colour looking so sad. This is really disappointing. 

L TH (LTH) 

on Google

a year ago

Really disappointed by the quality of the gold plated ring I bought from Alighieri. After just a year it went completely silver even though I didn't wear it a lot. When I reached out to customer service they didn't want to do anything about it. Really really disappointing for a ring that cost £300 and for a brand that called itself 'sustainable'. Stay away!!!