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Alante at the Islands
- Apartments
- Chandler, AZ
About this business
Location details
2222 N McQueen Rd, Chandler, AZ, 85225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
RecommendedAt first, I waited to apply and the two I was thinking about both got picked up. I loved the place so was disappointed, but not surprised. Luckily, I was able to push my move back then jumped on the 1st one that became available. So, if you like it, don’t assume it will wait for you like I did. Staff is extremely helpful, especially considering COVID. They offered virtual stuff and self guided tours while they are on the phone.
Business response:
Hi Dustin - Thank you so much for sharing this recommendation! As a team, we strive to provide great customer service and we are glad that you've joined our community! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, Emily at CWS Customer Care
RecommendedMy boyfriend and I love living at The 704! We renewed our lease for a 2nd year. We moved from NYC in March 2019 and feel very happy here. The size of our 1 bedroom apartment is amazing and the amenities are great. The 704 is a nice complex and the management team are both helpful and friendly. The maintenance guys here are great and they really do a good job if you need anything fixed/serviced... they are very reliable and trustworthy. :) The only complaint I have is about some residents (don't know who) not cleaning up afte... read more
Business response:
Hi Kari - Thank you so much for sharing this recommendation of our community! As a team, we strive to provide great customer service and we are glad to hear that we've been able to do this for you! We do apologize that you've experienced pet mess from other residents; our team agrees that this behavior is unacceptable. Until we find out who's doing it - please continue to call our team so we can clean it up! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you... read more
RecommendedWant to leave positive feedback for the maintenance staff at the 704- they've been super helpful in troubleshooting stuff like water leaks, getting into my apartment when I forgot my keys, etc. Appreciate all that Bobby and the team have done to help me get situated. 😊
Business response:
Hi Daniel - Thank you for recommending our community! We strive to provide great customer service here at The 704 and we are glad to hear that our team has been so helpful! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, Emily at CWS Customer Care
Probably the worst place to live with terrible management and office staff. We are trying to renew our lease and add a person on. It has take OVER 3 weeks which is unnecessary. Our lease ends in 2 days and no one in the front office is picking up their phones. A normal apartment complex would have a check list on what needs to be completed for the renewal process. We have emailed numerous of times asking questions on what we need to do and each time is a different answer, or no reply. Ilona is very rude and disrespectful. I ... read more
Business response:
Hello Gabbi – Thank you for taking the time to review our community. We pride ourselves on providing top-notch customer service to everyone and we are disappointed that we fell short in your experience. Although we are not always able to pick up when calls come in, we do our best to return every phone call. I know our team has reached out to you several times, but has not heard back. However, our team has been in contact with members of your household as we work through your renewal and the information needed to finalize it.... read more
I chose to live at whisper creek based on the great reviews, especially the reviews on how quick and responsive the maintenance team was, as this was important to me. Upon moving in, I noticed that there was dog food underneath my washer and dryer, and in the slot in the sliding glass door, along with the baseboards inside being dirty. I made a note about the base boards being dirty to management upon moving in, nothing was done. The shower creaks when you move around in the ... Continue Reading
Business response:
Hello Harrison – Thank you for taking the time to share this feedback with us. We strive to provide a top-notch living experience, and we sincerely apologize that your home was not ready for you upon move-in and you've experienced A/C concerns. I can assure you that this is not the experience we aim to provide to our customers, and I apologize for that. We understand how essential it is that your home cools correctly, and our team takes repairing it seriously. I know that our team has scheduled an additional diagnostic for y... read more
Fire every management member especially Llona. I have never seen a more uniformed, worthless management personnel member who acts like you are below here yet she can't pick up a phone or answer even the most basic questions about the property or apartment, such as what internet is available at the Marquis or how do you get access to the Cascades Country Club. It is actually hysterical how bad the management team is at the Marquis. If you expect to get a hold of the management team by phone, you are in for a ride. Even if you... read more
RecommendedI've only been living here for a week and I'm already blown away at the efficiency of the 704's maintenance team. I submitted a request, and within an hour Bobby and his team had fixed everything and even went above and beyond by helping me dispose of my moving supplies. I have NEVER seen customer care like this at any other complex I've lived in. 10/10 recommend.
Business response:
Hello Cole – Welcome Home to The 704! Thank you for taking the time to share this recommendation! As a team, we strive to provide great customer service and we are glad to hear that your experience with us has been top-notch! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, Emily at CWS Customer Care
RecommendedMoved in last July; ended up resigning a new lease. Couldn’t say enough great things. Jessica and Brian in the office have always been on point with anything you need. Between the office staff and maintenance crew ; they easily are the most on point of any apartment I’ve lived in. If Maintenance isn’t on a service call, you can always see them working on various upkeep around the property. Of course there are normal cons to living so close to deep Ellum (crime, etc ) but that shouldn’t be attributed to the apartment complex,... read more
Business response:
Hi Brandon, We appreciate you for sharing this wonderful feedback! We are so happy to hear that you love our community amenities, apartment home features, location and customer service provided by our team! Please let us know if there is anything we can do to improve your experience. Thank you, Emily at CWS Customer Care
I have lived here for a month now and so far it’s been mostly pleasant, I love my little apartment. My neighbors are really friendly, the surrounding area is nice, and the valet trash is a plus. HOWEVER, the front office people are so hard to get a hold of especially with all this covid stuff going on. You can literally see them right through the window and they won’t pick up their phones and when they do answer, they either tell you something wrong, get an attitude or they don’t know the answer. All of the gyms in Tyler are... read more
Business response:
Hello Kira – Thank you for taking the time to provide our community with feedback. We strive to make Marquis at The Cascades a comfortable and enjoyable living environment for everyone and we would like to discuss any concerns you are experiencing! Please connect with our Community Director directly at (888) 227-3188 at your earliest convenience. Thank you, Emily at CWS Customer Care
Frequently asked questions about Alante at the Islands
How is Alante at the Islands rated?
Alante at the Islands has a 4 star rating with 413 reviews.
When is Alante at the Islands open?
Alante at the Islands is open now. It will close at 6:00 p.m.
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