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Advantage Association Management
- Property Management
- Bluffton, SC
About this business
Location details
4454 Bluffton Park Crescent #107, Ste 107, Bluffton, SC, 29910, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Sentry Mgt in Stockbridge, GA has created a nightmare for the homeowners at The ********************, in Atlanta, GA 30354. It has been in total disregard of the covenants and bylaws of the subdivision and allowed a builder to illegally takeover the board and dominate all decision making in the community. It has been allowed to build homes out of compliance with the currently built homes with the potential of drastically decreasing home values. It has assisted the company, Silverstone Communities to be positioned to complete... read more
Business response:
Thank you for your review and feedback. I apologize if you have had negative experiences with Sentry, however, the matters described are not controlled by Sentry Management, Inc. Our role as the designated association management company is to assist boards as they work hard to make the best decisions for their communities. We are not the decision makers for communities. If you have concerns, please reach out to your local Sentry Team and they will be able to present those concerns to the Board.
This company is corrupt to the core. I am a disabled Veteran who bought a house in one of their communities back in November of 2019. This company has played an intricate part in harassing me since the very beginning. They have sent me countless violation letters without verifying the validity of the reported complaint that lead to several thousands of dollars in fraudulent fines and fees being assessed to my account. They have added several invoices to my account that were pre-planned grounds upgrades, scheduled maintenance... read more
The worst. Listen to your friends, family, and enemies, and do not buy a home that is part of any HOA, but especially Sentry. I have had water coming in my house when it rains, and have been trying to get my siding and roof replaced (with my own money) for over 2 years, but the HOA has denied my requests, even though I am doing my best to have companies/contractors meet every specification that is required. They are unreasonably egregious and just evil!
Had email dealings with Richard ***** from Sentry Management however the speed of replies, content, tone is all rude and abrupt. As an owner where this company manage our community, is it too much to be civil? During these horrible times, there should be allowances and empathy at the least. I cannot recommend this company and do not understand the service awards when I see so many negative reviews.
Business response:
We appreciate your comments and apologize if you have had a negative experience. Our Customer Experience Team would like to speak with you further about these experiences and help find a path to resolution. We invite you to email reviewhotline@sentrymgt.com with your contact information and preferred day/time for a phone call and someone from our team will reach out. It would be our privilege receive additional feedback, as it will help us provide better service to our valued homeowners.
Our community manager has not responded to our concerns regarding issues in our housing development that they are supposedly managing. When we did not get a response from him, my husband called the office in Tavares Florida and got the name of his supervisor and her email address thinking maybe we would finally get a response. We received nothing from her either after two attempts over the last few weeks. We were not surprised to learn Sentry has a one star rating and a pattern of complaints. They did not even send out bills... read more
Business response:
Thank you for your feedback. We apologize if you have had a negative customer experience. In reviewing the matter we find that there has not been any communication received from you since March, which was regarding parking challenges. We are honored to be the Association Management Company for your community. As you are probably aware, we assist your Board of Directors as they work hard to make the best decisions for your community. We take direction from the Board as they act according to the governing documents. We also re... read more
After two emails, a call this morning, and after a fifteen minute wait, I was asked if I would like a callback about my issue. No callback, no response to my email. The net result was a double payment of my HOA dues to ************* in Ormond Beach. Today is the 3rd of May. I emailed Sentry on April 23rd to stop automatic payments. I see the average rating of 35 customers is just a "1". Hey folks, In case you haven't heard, Covid is over in Florida!
Business response:
Thank you for taking the time to leave this review and feedback. We apologize for any negative experience. In reviewing this matter I found that you spoke to a Customer Service Associate on May 4th, who resolved the issue. I am so pleased that our incredible customer service team was able to assist you, and I hope that if you need any help in the future, you will reach out again. It is our privilege to support our communities.
The worst company I've ever dealt with they don't handle anything. They send one initial sweet email telling how sorry they are about what you've had to go through for a year and a half. But then you never hear from them again fact.The company is designed so that no one can make contact with anybody except for the so-called manager who is responsible for your area so there's no accountability whatsoever the whole thing is a total joke. The only likes on their website is from their employees and their relatives fact.
Business response:
We appreciate your feedback and would like to get more information and resolve any challenges you ae experiencing. We cannot locate you in our homeowner files and would invite you to contact our Customer Experience Department by emailing reviewhotline@sentrymgt.com. Please include contact information and someone will be happy to reach out to you.
Sentry Management along with Afroditi ********* receive the highest accolades I can Personally and Professionally give. I have used Sentry Management extensively in my 40 year Roofing career for both Condominium Management and HOA Management throughout this Great State of Florida during Hurricane Catastrophes, and also in Colorado during Hailstorm seasons, Georgia and a long time ago in NY. However that said with no offense intended, Afroditi with Sentry Clearwater far surpasses the attention to detail, personal care, treati... read more
Business response:
Thank you so much for taking the time to leave this feedback. We appreciate knowing our teams are providing exceptional service. We agree that ******** is a shining example of our Foundation Principles and we will be sure to share this with her.
I wish I could rate Sentry Management in Northern Virginia as a 0, but 1 is the lowest grade allowed. Despite numerous calls and e-mails over 5 days time to Sentry, they have failed to confirm to me that they updated my vehicle and permit information with the towing company contracted by our community. The result is that I cannot even park in my own neighborhood without fear of being towed.
Frequently asked questions about Advantage Association Management
How is Advantage Association Management rated?
Advantage Association Management has a 1.9 star rating with 85 reviews.
When is Advantage Association Management open?
Advantage Association Management is closed now. It will open tomorrow at 8:30 a.m.
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