Advantage Association Management

Thomas L 

on BBB

2 years ago

For a company that prides themselves on customer service, their lack of response and concern for homeowners is unacceptable. I have called and emailed association contacts and regional leadership repeatedly over two months attempting to address concerns with charges. Emails and calls are not returned. Phones have never been answered. Do not use Sentry Management to manage your homeowners association. 

Rea S 

on BBB

2 years ago

Sentry will lie and cheat and give misinformation AND take your money. We cancelled their contract with our condo association, and were told by our Sentry Manager that our monthly maintenance dues would not be taken out and had been cancelled. Not true! Even though they were not longer our management company, they took out their May 2022 payment. Getting a hold of our manager was a nightmare, and she did absolutely nothing for our association except ignore people and claim that someone else was responsible. Horrible company,... read more

Richard P 

on BBB

2 years ago

Charleston office faila to accept customer calls. They use an automated service which simpy takes messages and phone numbers but no one ever returns the call. 

Raghu B 

on BBB

2 years ago

This is the worst ever property management company I have ever worked with. I am struggling to just get application for buyer approval for more than 40 days. No response to emails. They call from private numbers to hide their numbers. I am selling the property and closing has been postponed by 3 weeks due to HOA delays in proving buyer approval form for Greenbrook villas in Apopka. Anyone have same issues with this company? Based on the reviews here it seems like they don't care about their customers. 

Joanne D 

on BBB

3 years ago

Use caution when doing any work for Sentry Management. They hired our company to perform snow removal services at some of their properties. We have signed contracts from them. They refuse to pay invoices for services, do not respond to e-mails or phone calls from us and completely ignore our attempts to collect payment for services rendered. I do not know if they are out of business or just completely unresponsive to their vendors. Not a professional or ethical way to conduct business. Judging by the reviews others have left... read more

Janet M 

on BBB

3 years ago

Not able to talk with the community manager or customer service. Called and emailed several times for over a week. All I can do is call the main number and the only thing they do is give me the community managers phone no, and his email address and customer service email. NO ONE has contacted me. 

Katherine G 

on BBB

3 years ago

After 16 some years with Sentry Management and was on the board for about 1 1/2 years at the beginning and going to every meeting for the past 3 years, I can confirm that Sentry Management motto is "Do as little as Possible" The community association manager, Denise out of Longwood, FL office is a prime example of that. Her idea of monitoring around the community is for driveways and sidewalks that need pressure washed, that is it! She even gloats about that at the HOA meetings. FYI- sidewalks are not a violation to the home... read more

Jeanne S 

on BBB

3 years ago

Sentry changed their billing address and I had to reach the new address by losing my autopay from *************. I am not tech savvy so obviously I couldn`t follow on the internet although I tried. They then harrassed me after I had already sent then checks for Jan and Feb and also a interest penalty Now they want $38'00 more for supposed late payment in Feb. Then I sent them checks for March and April. They said I still owe them. I will be 93 in Sept. They do not respond to phone calls. I think they should be punished I hav... read more

Courtney M 

on BBB

3 years ago

My family moved into a neighborhood in October 2019 where Sentry Management was hired by the HOA. After living here for over 2 years, we noticed that violations were being sent out to specific neighbors for specific rules. They pick and choose what rules they want to enforce. We happen to be be renters and have felt the discrimination from Sentry. Because they pick and choose what rules they want to enforce, we didn't realize that my husband's work trailer would be an issue, as there are several in the neighborhood. I contac... read more