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Acura of Peabody
- Used Car Dealers
- Peabody, MA
About this business
Location details
233 Andover St, Peabody, MA, 01960, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Stellar Service Department - very client focused. I have all my service and maintenance taken care of at Acura of Peabody. Holly and her counterparts in service are always: helpful, knowledgeable, patient and don't try to over-sell you on repairs can wait for a future visit. I fully expect to put many more miles on my Acura with the help of Acura of Peabody's service department. The quality and durability is excellent in my opinion of the Acura badge and the service team here make it last, Thank you...
Business response:
We appreciate your customer loyalty! Thanks for always counting on our amazing service department to take care of your vehicle. We look forward to your continued support of our business.
Made an appointment for oil change to find out appointments can be made but are not honored. I made the appointment especially as my time is extremely limited. Was told “yes we take online appointments but it is first come first serve”. Also, I had a 10% off coupon For service. When I presented at cash out, I was told oh I can’t do that you would half to have them redo all of the paperwork. Which I didn’t have time for, nor did the coupon say you had to present upon check in. Whole thing was an irritation. Only good thing wa... read more
Business response:
We apologize for any confusion regarding appointments in our Accelerated Service. Our policy is "no appointments necessary" as for these services our goal is to get you in and out with a car wash in less than 1 hour. We do run into situations from time to time where a customer like you has time constraints and should have honored your request and we apologize for this. regarding your coupon, please reach out to your service consultant and we will send you a check for that amount. Thank you for your business.
Great experience again! I called a few dealers to have my ODMD touch screen replaced due to a crack. Acura of Peabody was the only one giving an estimate! Overall, it was the best experience again. I highly recommend it.
Business response:
We were happy to repair it for you. Thanks for working with Acura of Peabody. We look forward to serving you again.
Every member of the staff here is knowledgeable, courteous, professional, and patient...especially Steve Ash , Will and Allen. This the second car I have leased from this dealership and couldn’t be more satisfied. I referred a family member who also bought an RDX.
Business response:
Thank you for choosing Acura of Peabody! We take pride in providing our customers with excellent customer service, and we're pleased to know your visit was no exception. We hope you're enjoying your new car and let us know if we can help you with anything else.
Exceptional Dealership I just leased my second Acura TLX in 3 years. Steve Ashe made the transaction smooth and his follow up was exceptional. It was a pleasure working with him and I highly recommend Steven and this dealership. I give them both 6 stars (off the chart)!
Business response:
Thank you for shopping with us! We appreciate the kind words about Steve and we look forward to seeing you again.
I scheduled an appointment to get brakes on my RDX replaced. Service Team quickly came over to greet me as well as begin processing car for service. Holy went over in detail the service required as well as addressed any questions that surfaced. During service they noticed another issue that needed attention which they resolved as well. The car continue to run fine.
Business response:
Steve, Thank you for choosing Acura of Peabody! We appreciate your business and let us know if we can help you with anything else.
I just bought a certified MDX a couple days ago. Jerry was super friendly with my family and me. We felt so comfortable with him because he put no pressure on us. He spent a lot time to help us to choose a car we really like. Without his great personality and assistance, we wouldn’t buy a car yet. We wanted to check out another Acura dealer, but we didn’t think we would get a better respect (maybe a better deal) from other salesman. So we decided to buy it from Jerry. Thank you very much, Jerry! We were lucky to be your cust... read more
Business response:
Thank you for choosing Acura of Peabody! We're happy to know about the excellent service Jerry provided during your visit. We appreciate your business and let us know if we can help you with anything else.
Outstanding Service, Communication and Follow-up I was completely impressed with Cody and the team from the Service Department . From the moment you pull into the Service bay, you are treated by a warm welcome and promptly directed to the service desk. Other members of the team, including Bill, took the time to introduce themselves to me and chat while I waited. Cody reviewed my service history and kindly provided recommendations. I was promptly give a new loaner vehicle. Throughout the process I was contacted by Cody to upd... read more
Business response:
Thank you for choosing Acura of Peabody to service your vehicle! We're happy to know about the outstanding service our staff provided during and after your appointment. We appreciate your business and look forward to assisting you again.
The whole experience was great! I had an appointment and they took me as soon as I got there. They offered me a loaner or the option to wait there. While waiting I had a private office to get work done with coffee and muffins. They also washed and vacuumed my car.
Business response:
Thank you for choosing Acura of Peabody! We're happy to know you were satisfied with your experience with us. We appreciate your business and look forward to seeing you again.
Frequently asked questions about Acura of Peabody
How is Acura of Peabody rated?
Acura of Peabody has a 4.8 star rating with 4,228 reviews.
When is Acura of Peabody open?
Acura of Peabody is open now. It will close at 7:00 p.m.
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