Acotis Jewellery

Daniela Kentfield 

on Google

a week ago

Really disappointed with the lack of empathy and compassion from this company. I have purchased some jewellery using a discount code, when the items arrived I was away and when I came back I had to deal with a bereavement. I've just asked if I could return the items as I'm still within the 30 days, however they said because I've used a discount code I should of returned these within 14 days and can only offer a credit note. The only reason I've asked for a return is because I've had to have time off work, so a credit note is... read more

A B 

on Google

a month ago

First order arrived with no earrings, Acotis sent another pair, these were so small you could hardly see them. The picture on the web was magnified and the actual item was nothing like the picture. Acotis wouldn't send return label as they were in the sale so not worth paying for postage. Will never order from them again. Just received a response from Acotis, it's taken them over a year to reply and say how concerned they are and to contact their customer service. What a joke! 

Sam Appleyard 

on Google

3 months ago

Avoid at all costs. The company left outdated returns information on their website. My return was subsequently lost. I provided them all the tracking and proof of postage but they are refusing to refund me. The man I spoke to on the phone even suggested it was my error even though the outdated returns form was found on their website. Shocking customer service and a scam company. 

Elizabeth McMahon 

on Google

5 months ago

Disappointed with packaging! Hardly looks special. I ordered recently from allum and sidway and had a lovely wrapped item with small note. This looks like it’s just been picked off a shelf and put into a Jiffy bag with no thought.