ACE Home Services: HVAC, Plumbing, Drains & More

Hali J 

on BBB

2 months ago

We lost all power to our house on a Sunday. We thought we just needed the main breaker replaced but needed an electrician to do it. ****** came out and told us he couldnt even get the main out and the whole panel had been arcing and half the panel was dead. Said we needed to replace the whole panel which would cost us $9k. They were to call us the next morning to do all the financing. Called another small business electrician who came out first thing this morning and took out the main breaker and said there is no sign of arc... read more

Steve B 

on BBB

2 months ago

I would leave zero stars if possible. They quoted my elderly mom $3500 to fix her AC. I told her to get a second opinion. Turns out they completely lied about the issue, or simply didnt know what they were doing!! Turns out the part is under warranty and was replaced by an honest company for $150. 

Thomas K 

on BBB

a year ago

Promised me they were performing a soft credit check and then did a hard inquiry. I reached out and they did nothing. Like others have warned, frauds and liars 

Ben C 

on BBB

a year ago

I got completely ripped off! ****** came because one of our ac units was not coming on. Right when he showed up I told him that I think a wire may be miss-placed on the thermostat. He took a look and said well there is a wire in an odd spot. He then went searching for an hour or so and told me we needed to pay $300 to run new wiring. I agreed although I felt like it was a total rip off and he cut back the wires stripped them and put them back in and the unit still did not come back on. So he said since it didnt work I wouldn... read more

Jimmy D 

on BBB

a year ago

To Whom It May ********* friend of mine recently had his roof top AC replaced. It cost him $7,500. It was a Carrier AC/Heat Pump four-ton unit, just like the one you installed on my house, invoice #XXXXXX April 2023, for a cost of $12,769. I called his contractor and was given a price quote of $7,500 same cost that my friend paid for his unit. I called another contractor and was given a price quote of $7,200. Nine years ago, Ace Home Services replaced my AC unit and I thought that customer loyalty would mean something and I ... read more

Sheila H 

on BBB

2 years ago

Had a Kohler sink faucet with a pull-out hose that had a pin-hole leak. I called ******, they sent the part (free - thanks ******!). When part got here, went to Ace Home Services website and asked for quote for part install, and left my contact info. A few hours later, received a call back saying they would be out next day, but that there is a $59 service call / diagnostic fee that would be applied if *** was subsequently chosen to do the work. (no free quotes)Had area under sink emptied out ready for work before ******* arr... read more

Robert H 

on BBB

2 years ago

A leak in my customer shut off valve in my irrigation box was discovered by a ******** city worker today. He told me to call a plumber to replace it so of course I called Ace Home Services. *********************** was dispatched out to fix my problem. He immediately determined what needed to be done, formed a plan of action and replaced both valves in a timely manner. I was very impressed with *****'s work, he should be highly commended by his superiors. 

Mary W 

on BBB

2 years ago

They wanted 6k to repair a heat pump. I paid another company less than two hundred. 

Sandra S 

on BBB

2 years ago

Spentc20,000 dollars and can't hear my TV unit is so loud Co. Says it's normal will not do anything until unit breaks down very rude to me