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A1 Garage Door Service
- Home Services
- San Antonio, TX
About this business
Location details
114 N Ellison Dr Suite 406, San Antonio, TX, 78251, United States
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On 5/24/2023, your tech John was to be here at 10.00 a.m. He called a little before 9:00 a.m. saying he completed his first job and could he arrive early. It worked for me. He showed up and went right to work analyzing the situation with the door. He adjusted the rails and said that was the problem. I asked about the rollers. He said there was a little play in them but they were ok. I had him replace them as I am getting ready to sell my home and want the door to work correctly. He changed them out before I knew he had start... read more
We asked for an estimate on costs when we called, they indicated they couldn't provide an estimated cost for a broken spring, 1.5 hours of work, cost $1200 for a spring replacement, Two different springs were installed, 1 oil tempered and 1 galvanized when I asked why not have both oil tempered spring since owner touts only using oil tempered on You Tube (youtu.be/MBQQw_m-CBM). Tech indicated that they were trying to use up the galvanized due to different manufacturer but the You Tube video is 7 yrs old and they still hv old... read more
Business response:
We apologize for this 1 star experience. We do not worry about what other garage door companies are doing. We do not go out and take advantage of seniors. We DO have an obligation as garage door professionals to provide long term solutions/repairs. We also have an obligation to let you know if there are any other failing parts, which a lot of other companies do not do. We would be happy to discuss these issues with you if you would like to call into our customer care dept.
We asked for an estimate on costs when we called, they indicated they couldn't provide an estimated cost for a broken spring, 1.5 hours of work, cost $1200 for a spring replacement, Two different springs were installed, 1 oil tempered and 1 galvanized when I asked why not have both oil tempered spring since owner touts only using oil tempered on You Tube (youtu.be/MBQQw_m-CBM). Tech indicated that they were trying to use up the galvanized due to different manufacturer but the You Tube video is 7 yrs old and they still hv old... read more
Business response:
We apologize for this 1 star experience. We do not worry about what other garage door companies are doing. We do not go out and take advantage of seniors. We DO have an obligation as garage door professionals to provide long term solutions/repairs. We also have an obligation to let you know if there are any other failing parts, which a lot of other companies do not do. We would be happy to discuss these issues with you if you would like to call into our customer care dept.
We asked for an estimate on costs when we called, they indicated they couldn't provide an estimated cost for a broken spring, 1.5 hours of work, cost $1200 for a spring replacement, Two different springs were installed, 1 oil tempered and 1 galvanized when I asked why not have both oil tempered spring since owner touts only using oil tempered on You Tube (youtu.be/MBQQw_m-CBM). Tech indicated that they were trying to use up the galvanized due to different manufacturer but the You Tube video is 7 yrs old and they still hv old... read more
Business response:
We apologize for this 1 star experience. We do not worry about what other garage door companies are doing. We do not go out and take advantage of seniors. We DO have an obligation as garage door professionals to provide long term solutions/repairs. We also have an obligation to let you know if there are any other failing parts, which a lot of other companies do not do. We would be happy to discuss these issues with you if you would like to call into our customer care dept.
We asked for an estimate on costs when we called, they indicated they couldn't provide an estimated cost for a broken spring, 1.5 hours of work, cost $1200 for a spring replacement, Two different springs were installed, 1 oil tempered and 1 galvanized when I asked why not have both oil tempered spring since owner touts only using oil tempered on You Tube (youtu.be/MBQQw_m-CBM). Tech indicated that they were trying to use up the galvanized due to different manufacturer but the You Tube video is 7 yrs old and they still hv old... read more
Business response:
We apologize for this 1 star experience. We do not worry about what other garage door companies are doing. We do not go out and take advantage of seniors. We DO have an obligation as garage door professionals to provide long term solutions/repairs. We also have an obligation to let you know if there are any other failing parts, which a lot of other companies do not do. We would be happy to discuss these issues with you if you would like to call into our customer care dept.
My garage door would not open more then 10 inches. I called Armstrong Garage Door, Inc. and they sent out Jeff. He took one look and knew what the problem was ( broken spring) had it fixed in no time. Jeff was very good at explaining why it broke ( they last between 6-10 years, and they had replaced mine 8 years ago). I guess I will call them in another 8 years.
Rip off | Exorbitant quotes | False information (right from the customer care representative)Extremely dis-satisfied with the company policy.I will never ever go back to this company, and they quote 2 to 3 times higher than their competitors.Below is my experience with A1 Garage door.I had a new garage opener installed on March 10th by this company.Customer care rep mentioned its $40/hr. for technician to look at the garage.Next day technician arrived and mentioned its $40/ hr. to come on to the driveway (I do not know any c... read more
Business response:
We apologize for your experience and we would be happy to discuss with you how we can correct it. However, we do not charge by the hour at all, so it seems there was some miscommunication here. All of our labor is a flat rate.
Rip off | Exorbitant quotes | False information (right from the customer care representative)Extremely dis-satisfied with the company policy.I will never ever go back to this company, and they quote 2 to 3 times higher than their competitors.Below is my experience with A1 Garage door.I had a new garage opener installed on March 10th by this company.Customer care rep mentioned its $40/hr. for technician to look at the garage.Next day technician arrived and mentioned its $40/ hr. to come on to the driveway (I do not know any c... read more
Business response:
We apologize for your experience and we would be happy to discuss with you how we can correct it. However, we do not charge by the hour at all, so it seems there was some miscommunication here. All of our labor is a flat rate.
My garage door would not open more then 10 inches. I called Armstrong Garage Door, Inc. and they sent out Jeff. He took one look and knew what the problem was ( broken spring) had it fixed in no time. Jeff was very good at explaining why it broke ( they last between 6-10 years, and they had replaced mine 8 years ago). I guess I will call them in another 8 years.
Frequently asked questions about A1 Garage Door Service
How is A1 Garage Door Service rated?
A1 Garage Door Service has a 4.8 star rating with 2,330 reviews.
When is A1 Garage Door Service open?
A1 Garage Door Service is open now. It is open 24/7.
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