24 Hour Fitness

Jackie C. 

on BBB

5 years ago

I can't believe that it's April 15 and I'm still getting charged for my membership and I haven't been able to go to the gym for over a month now. They should've been suspended everyone's account by now. I can't afford to have them taking any money out my account. I need that money to support my family. I need and want my $40 back. 

sunnybains17 

on BBB

5 years ago

Gym closed due to mandatory lockdown. Still being charged for a gym I cannot use. 

Kent S 

on BBB

5 years ago

During a national pandemic in March 2020, 24 Hour Fitness left members with no way to cancel memberships! Clubs were closed, and they did not answer the corporate phones. So I notified them by certified mail to cancel my membership. They have ignored this legal communication and instead charged my credit card twice since being notified! How many other people have been charged? If this is systematic fraud, the DA needs to investigate and bring charges! I will never EVER join this club again. This is pure greed in a time of na... read more

Cait N 

on BBB

5 years ago

Here's how to cancel your membership AND get a refund for March fees - Call 888.243.5002 and when the voice prompt asks if you are a member, say NO. Then when the prompt asks for your reason for calling, say PURCHASE. You WILL be connected to an actual person! If you say yes when asked if you are a member, you will get a recorded voice that tells you the call center is closed. Despite what the representative will ask / tell you, insist on canceling your membership and demand a refund for March's fees. I've been a long time m... read more

Julia W 

on BBB

5 years ago

We all know at this time that because of shelter in place orders gyms cannot charge us membership fees. I was surprised to see that 24 Hour Fitness continued to charge me and when I called their customer service says that automatic message says nobody is available to speak to customers. And when I tried to use send an email the page won't allow it. Unacceptable that 24 Hour Fitness is unreachable at this time. I will obviously be cancelling my membership immediately when I can get in touch with someone because this is unacce... read more

JAMES C 

on BBB

5 years ago

It is disgusting how 24 Hour Fitness treat the members during pandemic. All I can say is CALL THE BANKS AND DISPUTE THE CHARGE. Cancel the membership when the gym opens. 

ww 

on BBB

5 years ago

I had a complaint with 24 Fitness and contacted their Member services. They helped me out and helped me understand the situation. They were courteous and found a resolution. I've been a member for almost 20 years and will continue to be. I highly recommend 24 hour fitness. 

CHRISTOPHER P 

on BBB

5 years ago

Tried to freeze my account a month ago due to COVID-19, but never got a response. The company keeps charging me even though all of their gyms are closed. I have now emailed them 3 times, with no response. It appears they are doing it too all of their members and refusing to refund membership fees. 

Dallin C. 

on BBB

5 years ago

Aloha, I chose your gym because honestly my wife and I didn't have any other options closer to our home. I am completely frustrated with how you have handled your business from the beginning of this pandemic. Not only were your gyms closed and you were still charging your membership fees but you left no way for us to contact you in order to assist us in cancelling or freezing our memberships. I understand that a message was sent out stating that you would no longer charge membership fees after 4/15 and that you would extend ... read more