24 Hour Fitness

Ronald F 

on BBB

5 years ago

Management are not enforcing the mask rule, 7/10/2020 in the evening I approached Justin L. the duty "manager" about asking people not wearing masks to do so, he was just rude to me. They took money in April although closed in March, as mentioned below. This place is not safe, and the staff are lacking direction and management, they just play with their smartphones all night. The staff no longer care. 

Jerry R 

on BBB

5 years ago

Very disappointed going back to 24 hour fitness after they have been closed for 3 months. I have to make a reservation to go and when I get there most people are NOT wearing face coverings. If it is required at grocery stores, banks and so forth how come not at a place like 24 hour fitness. Out of respect for others they should be leading by example and asking/requiring guests to wear face coverings at the very least until this pandemic is somehow resolved. I have been a loyal member since 2001 and never been late or missed ... read more

Terese 

on BBB

5 years ago

Since I'm still being charged for a membership, I tried to go back to the gym and employees are NOT reinforcing the mask rules. This leaves me making requests from fellow gym-goers on my own, and people are not cool about it. THIS PLACE IS NOT SAFE. 

Jessica G 

on BBB

5 years ago

24 Hour Fitness has provided me and my family with an incredible fitness community, which has led to a huge improvement in our lifestyle. 

Julian B. 

on BBB

5 years ago

These guys are taking advantage of their automatic payment systems to charge membership fees well after they shut their doors due to the Coronavirus. They closed all locations on 3/16 in my area and I was still charged for services for the month of April, on 4/8. They continued taking payments up to 30 days after they closed business, as well as cut their phone lines to the general public. They claim that the service for the month that they charged will be added to the end of your membership. This is so not right..... How ca... read more

Ruppert 

on BBB

5 years ago

The same as everyone else. Company charging fees while being unable to provide service. Promising "extra" days is nonsense. What good are "extra days" when you made the decision to cancel their membership. 

Mick A 

on BBB

5 years ago

24 Hr continues to bill after closing, now I am up to $1,200 for training not received. I have contacted them several times on their web site per their suggestion as they do not answer the phones. They send you a meaningless email that you can't even reply to. This is fraudulent and I will never go back to a place that treats their clientele this way. It looks as if others are going through the same thing. They should not cut off their nose to spite their face!!! It is time for consumer revolt to this company. 

Julia W 

on BBB

5 years ago

I was so frustrated that 24 Hour Fitness has not made customer service available to cancel a membership that I filed an official BBB complaint. I was advised on how to "expedite cancelling membership" which may be helpful to those who are also unable to get in touch with 24 Hour Fitness at this time. If you visit 24hourfitness.com and type "CANCEL" into the site's search bar then it will bring you to a page where you can request to cancel the membership or you have the option of keeping your membership at a reduced cost. 24 ... read more

Shabana K 

on BBB

5 years ago

I signed up for a One Month free membership in march and a week into my trail membership I was charged $42.21 on March 16th. Then charged again $45.45 on April 6th and then again on April 16th for $42.21. I have not been to this gym since my first free month and was told by the sales associates that I "would not be charged anything" unless I wanted to stay at this gym. I think its a scam telling someone that I will not charge you and then two weeks later charge them for a free one month membership. I do not understand the mu... read more