24 Hour Fitness

Brian M 

on BBB

5 years ago

Since the declaration of a National Pandemic in the United States, many companies closed due to the prevention of the spread of COVID-19. Many of these companies are compassionate of the personal financial issues within each American home. Unfortunately 24 Hour Fitness disregarded this. I have been a member of 24 Hour Fitness since 2010. I never had any issues in the past. Even when I deployed to Afghanistan, 24 Hour Fitness froze my account on two different occasions until I returned back to the United States from combat. R... read more

Harraf E 

on BBB

5 years ago

Will not freeze membership due to all locations being closed. No customer service and no help at all! I did not get a membership for only on-line workouts. I signed up for use of equipments and the amenities this establishment offers. However, these are not available until further notice. Why not freeze payments just like you've frozen the use of your gyms! 

Samantha 

on BBB

5 years ago

I submitted a cancellation request through their online portal, which is the only way to get a hold of anyone, and they still charged my card. This is absolutely abhorrent. Slimy, despicable company. 

Brian M 

on BBB

5 years ago

They are charging people even though they are closed. They have no one responding to refund request. They need to be stopped! 

Max P 

on BBB

5 years ago

I have contacted 24 several times already and I get the same stupid response. There is a pandemic and recession going on and 24 hour fitness decides to be unprofessional and greedy and still charge us monthly and extra fees when their facilities are unusable! Other gyms are freezing accounts yet 24 hour fitness decides to ignore thousands of frustrated customers just to keep scamming their customers!! 

Arman S 

on BBB

5 years ago

All locations are closed because of pandemic, that's understandable. However, they've stopped their phone service for customers and they've blocked their online messaging on their website too. There is NO way to contact them to freeze or cancel memberships. While still charging membership fees. This is robbing. Zero stars! 

Simmion H 

on BBB

5 years ago

The company is still taking membership fees out of my account even though the gym is closed. I dnt want an extension on my acct..i want them to stop taking fees membership fees out since I cant use the gym at this time. 

Jeremy D 

on BBB

5 years ago

Bad business, charged me twice within a month while you guys are closed and offer no services I can use. They changed the internet services so you can not freeze your account instead you are redirected to a phone line that has an automated response and and email that basically tells you they are extending services with no real description of what that entails. ????Does not care about local communities or individuals, only profit. 

Linda C 

on BBB

5 years ago

I contacted this business via email (as physical locations are closed and phone lines are down) to inquire on how to freeze the account which is paid on a monthly basis as there are no servicers provided for the money that is being collected. Today I received the following response: "Dear Member, Thank you for your email requesting to put your membership on freeze. We appreciate your patience and understanding as we are experiencing an overwhelming volume of inquiries related to the COVID-19 pandemic. As a result, this has c... read more