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1st Franklin Financial
- Finance
- Toccoa, GA
About this business
Location details
135 E Tugalo St, Toccoa, GA, 30577, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 1:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 12:30 a.m. | |
| Sun | Closed |
I work for a dealer in GA and a lien was placed on a customers car in error showing 1st Franklin as lien holder. I called the corporate number to get the elt title released and the customer service rep was absolutely dismissive and rude and hung up on me. Working in customer service and not understanding what a customer needs and just repeating yourself is not good customer service, she hung up when I asked for a supervisor because she clearly didn't understand what I needed.
Business response:
We have discussed this review with our Quality Assurance representative, with whom you spoke with. We have also spoken with our local loan office who informed you that we do not have any record of an ELT that matches the vin number you provided. The local office also tried to verify the social, which did not match any of our accounts. We apologize that we were not able to assist you.
This is not the company anyone wasn't to do business with,been a customer for years never been late on making payments and yet they refuse to let me renew my loan
Business response:
We would like to apologize for your disappointment with your local office. Please contact our Quality Assurance Department at X-XXX-XXX-XXXX, Monday - Friday, between the hours of 8:30 a.m. - 5:00 p.m. to further discuss your concerns.
This is not the company anyone wasn't to do business with,been a customer for years never been late on making payments and yet they refuse to let me renew my loan
Business response:
We would like to apologize for your disappointment with your local office. Please contact our Quality Assurance Department at X-XXX-XXX-XXXX, Monday - Friday, between the hours of 8:30 a.m. - 5:00 p.m. to further discuss your concerns.
ACCT N0. 8924 004 106 3 Hello, I'm writing this letter to be placed in my files in reference to the hardship I'm currently experiencing. Ashly B. sent a "Request for Payment" letter. In this letter she said, "We value you as a customer and want to work with you to resolve any temporary difficulties I may be having and HELP me bring my account current. Well, when her co-worker called to lecture me about what they have modified and were unable to "help" this is prior to me trying to explain that my rent is now 1640/mo. I am a ... read more
Business response:
We are sorry to hear that you are under a financial hardship and want to extend our sincerest apology for any issues that you are having with our Forest Park office. We would greatly appreciate the opportunity to speak with you. Please call our Quality Assurance Department at 1-800-700-7943, Monday - Friday, between the hours of 8:30 a.m. - 5:00 p.m. to further discuss these issues.
I currently have a account with first Franklin almost done paying off "Thank you *****" I recently pull my credit report and notice I had several late payments from first Franklin. Make a long story short I refinanced my account with them lowering my payment to 125 instead of them informing me that I carried a balance they allowed me to pay 125 monthly faithful without informing me the balance was there instead put 30 days late every month for over 20 times. After contacting them with the concerns of my credit they explained... read more
Business response:
Under the Fair Credit Reporting Act (FCRA), we are required to note the dispute and conduct a reasonable investigation into the nature of the dispute. I have reviewed our reporting on TransUnion and this loan is reporting correctly as of the Date Reported, which is 1/31/2021. In January 2018, we filed suit against the customer seeking a Judgment for the accelerated balance of this loan. The customer, 1st Franklin, and the Judge agreed to a Court Order (a Judgment) in a certain amount and allowed her to make payments on it. ... read more
Worst place to try and get a loan they lie about your credit score and the lady Monique that works there is very rude I literally had a updated equifax score and she tried to tell me my score was over 50 points lower than what it was
Business response:
Mr. ********* called our corporate office and brought these issues to our attention earlier this week. Our Regional Operations Director contacted him to discuss and to let him know that the issue of the employee's rudeness had been addressed. We have also contacted our Equifax representative to inquire why there would have been a discrepancy in the customer's credit score they returned when our inquiry was made - at the time of his loan application - and the score that he states was being given directly from them that same... read more
Today I went online to pay my balance in full. The system is set to force that one cent must be left in the account. I called the Savannah Hwy location and advised the rep that I was coming in to pay the penny and wanted the account closed. I was outside the store when she called and said, "we've taken care of it". I got a call less than 10 minutes from the rep saying she didn't want to scare me, but I owed $120. I gathered all payments from my bank, called them back and they asked me to return to the store. I informed them ... read more
Business response:
On 3/17/21, we spoke to the customer and explained that her principal balance is $0.01, but there is a Fee Balance (legal fees that are pushed to the back of the loan) on the account of $120.00; we invited her into our Charleston office so she could review - in person - the documentation we have on file. Legal was filed in January 2020; customer came into our office in March 2020, and we agreed to settle for $1,690.00. As of this date, customer has only repaid $1,570.00 - leaving a balance of $120.00. Our online system is se... read more
Rhonda ****** at the Lake Charles location was great. She, along with Chris ******* the area supervisor, helped me get a modification for my existing loan because I was furloughed due to COVID-19. As a result, my monthly payments are now more manageable. She was incredibly understanding, patient, and professional and was great at answering all of my questions. Also, she called me back the same day to make sure the loan modification went through ok. I can't thank her enough. She genuinely cares about customers. I will definit... read more
I ran into hard times just like everyone this year. Even was deathly sick with COVID-19! I understand all the phone calls I received from the company but coming to my home harassing me was uncalled for! Plus the man they sent to my home was not even an employee of theirs. How scary is that??
Business response:
Customer has posted the same message on social media and sent an email to our corporate offices; she has been contacted by and has spoken to our Regional Operations Director. As we explained to Ms. ******, our policy prohibits our employees from visiting a customer's home to collect a debt. None of our employees has gone to her house and harassed her. Once we file legal, the courts are responsible to notifying the customer; we have no authority or input as to who is sent from the courts to serve the customer. In addition, ... read more
Frequently asked questions about 1st Franklin Financial
How is 1st Franklin Financial rated?
1st Franklin Financial has a 1.6 star rating with 65 reviews.
When is 1st Franklin Financial open?
1st Franklin Financial is open now. It will close at 5:30 p.m.
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