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1st Franklin Financial
- Finance
- Toccoa, GA
About this business
Since 1941, we've been providing the cash you need, when you need it. With terms to fit any budget, we're fast, friendly and not far from home. The Friendly Franklin Folks are here to help! Stop by, call or apply online today. *All loans subject to our liberal credit policy and limitations, if any. 1st Franklin Financial Corporation, NMLSR #141654, Georgia Residential Mortgage Licensee #5656, Licensed by the Mississippi Department of Banking and Consumer Finance.
Location details
135 E Tugalo St, Toccoa, GA, 30577, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 1:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 12:30 a.m. | |
| Sun | Closed |
The branch in *******. I cant prove what they did but I have my suspicions. For eight months, I overpaid on my loan, had no problems with it. All of a sudden a payment is lost in the mail. Then two months later two payments were lost in the mail when I tried to pay the loan off. Person at the bank that I talk to told me that the ** number address they gave me was closed and payments were taken 3 to 4 months to post an account. I made a new payment to pay off the loan and demanded my two checks that never went through sent to... read more
Business response:
Thank you for your feedback. If you would like to discuss this matter with someone from our ***************** please contact our **************************** at **************. Representatives are available Monday through Friday, 8:30 am to 5:00 pm EST.
HORRIBLE CUSTOMER SERVICE I FEEL LIKE THE MANAGER PROFILED ME AND MADE ASSUMPTIONS I ALREADY HAVE AN ACCOUNT WITH THE COMPANY AND SHE WAS RUDE AND SHE ALSO TALKS OVER YOU AS WELL VERY RUDE AND NOT FIT TO BE A MANAGER (************ BRANCH)
Business response:
We would like to apologize for your disappointment with your local office. Please contact our **************************** at **************, Monday - Friday, between the hours of 8:30 a.m. - 5:00 p.m. to further discuss your concerns.
I see a lot of dissatisfied customers here in the reviews. We must remember ************ has humans working for it. Humans are not perfect and sometimes bring their emotions to work. It reflects on the company, not you. and humans make mistakes, Glad they were taken care of. I deal with this company and so far everything is pleasant and good. If it weren't I would be disgruntled as well.
My name is *************************** ! I paid an account of in full early to your ***** ** office . A month later later it was reported to my credit as I paid a settled amount which is false it decreased my score!!! I want the issue corrected immediately
Business response:
Thank you for bringing this situation to our attention. Wed like to apologize for any inconvenience we may have caused you. Providing excellent customer service is our top priority. Wed love the opportunity to speak with you about this situation. Please call our **************************** at ************** at your convenience.
The head manager (*******************************) at the establishment in ******** seemed to be a bit prejudiced towards me. I was waiting patiently to be assisted so I sat in the waiting area. And when the head manager came in she had a scolding look on her face as if I disgusted her with my presence. So with that type of energy being put into the environment I left the facility and I will never return to another location because of the experience.
Business response:
Here at 1st Franklin, we aim to uphold the highest standards in customer service and are very sorry to hear about your experience with our ****, ** office. We would appreciate the opportunity to discuss this situation with you. If you would be willing to give us a call at **************, a representative from our **************************** would be happy to speak with you.
This is not a loan company. It is debt consolidation. But they get offended when you ask them. They are not honest in communicating risks with this program and they hold a carrot of a loan after 4-6 months. Below is an email I received from their rep. I don't usually post reviews, but the attitude is what I am posting about. Do not expect good service at all. You can decide who you want to deal with, but this guy when you question anything lands with this type of response.Lol here goes bozo the clown. Have a good one ****** ... read more
Business response:
We would like to apologize for your disappointment with your local office. Please contact our **************************** at **************, Monday - Friday, between the hours of 8:30 a.m. - 5:00 p.m. to further discuss your concerns.
First Franklin in ******* ******* is great place to get a loan,The staff is very friendly and helpful.N *******
I see why there ate so many complaints. I unfortunately did not see any of these until after the fact. I took out a small loan and will be paying that off very fast because the online paying never ever works. I set up the account, I made maybe 2 online payments and it had been a hassle since. I log in it tells me I have no existing accounts. You people ****. I pay every thing online. I work 2 jobs I don't have time to chase ppl down to give you $. Then I read on BBB they fast to serve you for not paying. Ok well maybe if you... read more
Business response:
We would like to apologize for your disappointment with your local office and your experience with online bill pay.Please contact our **************************** at **************, Monday - Friday, between the hours of 8:30 a.m. - 5:00 p.m. to further discuss your concerns.
Great people to work with! Very helpful??Always willing to help with your best interest in mind.
Frequently asked questions about 1st Franklin Financial
How is 1st Franklin Financial rated?
1st Franklin Financial has a 1.6 star rating with 63 reviews.
When is 1st Franklin Financial open?
1st Franklin Financial is closed now. It will open tomorrow at 8:30 a.m.
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