1st Franklin Financial

B. P 

on BBB

a year ago

I paid off my balance and they charged my bank twice. After disputing with my bank and getting the second charge refunded to me, they are claiming my bank did a charge back. At the branch level they are incredibly rude, harass you, lie and steal your money. 

Deborah M 

on BBB

a year ago

1st Franklin reported me as paying late in July/2024. I was not late. The manager, **** acknowledged I was not late. He blamed their automated system. I called their corporate office and complained. No help. I was closing on my home when a pre-closing credit report revealed my scores went down (64) points. I requested a letter of explanation from **** and he said he would look into it. It has been almost a week with no response from him. I was unable to close, I am in a hotel and my loan is pending. I disputed this online an... read more

carroll a 

on BBB

a year ago

The branch in *******. I cant prove what they did but I have my suspicions. For eight months, I overpaid on my loan, had no problems with it. All of a sudden a payment is lost in the mail. Then two months later two payments were lost in the mail when I tried to pay the loan off. Person at the bank that I talk to told me that the ** number address they gave me was closed and payments were taken 3 to 4 months to post an account. I made a new payment to pay off the loan and demanded my two checks that never went through sent to... read more

Racheal F 

on BBB

a year ago

HORRIBLE CUSTOMER SERVICE I FEEL LIKE THE MANAGER PROFILED ME AND MADE ASSUMPTIONS I ALREADY HAVE AN ACCOUNT WITH THE COMPANY AND SHE WAS RUDE AND SHE ALSO TALKS OVER YOU AS WELL VERY RUDE AND NOT FIT TO BE A MANAGER (************ BRANCH) 

Cheryl H 

on BBB

a year ago

I see a lot of dissatisfied customers here in the reviews. We must remember ************ has humans working for it. Humans are not perfect and sometimes bring their emotions to work. It reflects on the company, not you. and humans make mistakes, Glad they were taken care of. I deal with this company and so far everything is pleasant and good. If it weren't I would be disgruntled as well. 

Devyn S 

on BBB

a year ago

My name is *************************** ! I paid an account of in full early to your ***** ** office . A month later later it was reported to my credit as I paid a settled amount which is false it decreased my score!!! I want the issue corrected immediately 

Devyon W 

on BBB

a year ago

The head manager (*******************************) at the establishment in ******** seemed to be a bit prejudiced towards me. I was waiting patiently to be assisted so I sat in the waiting area. And when the head manager came in she had a scolding look on her face as if I disgusted her with my presence. So with that type of energy being put into the environment I left the facility and I will never return to another location because of the experience. 

Ty T 

on BBB

a year ago

This is not a loan company. It is debt consolidation. But they get offended when you ask them. They are not honest in communicating risks with this program and they hold a carrot of a loan after 4-6 months. Below is an email I received from their rep. I don't usually post reviews, but the attitude is what I am posting about. Do not expect good service at all. You can decide who you want to deal with, but this guy when you question anything lands with this type of response.Lol here goes bozo the clown. Have a good one ****** ... read more

Nicholas P 

on BBB

a year ago

First Franklin in ******* ******* is great place to get a loan,The staff is very friendly and helpful.N *******