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1st Franklin Financial
- Finance
- Toccoa, GA
About this business
Since 1941, we've been providing the cash you need, when you need it. With terms to fit any budget, we're fast, friendly and not far from home. The Friendly Franklin Folks are here to help! Stop by, call or apply online today. *All loans subject to our liberal credit policy and limitations, if any. 1st Franklin Financial Corporation, NMLSR #141654, Georgia Residential Mortgage Licensee #5656, Licensed by the Mississippi Department of Banking and Consumer Finance.
Location details
135 E Tugalo St, Toccoa, GA, 30577, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 1:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 12:30 a.m. | |
| Sun | Closed |
They are taking me to small claims court because of failure to pay. I never received a late notice in the mail, I never received a statement due, nothing from them. They just jump straight to court. They are not willing to work with people or give people a chance to make it right. I am a person who pays my debts, I'm also a single mom and have been struggling to make ends meet and now they are saying not only am I responsible for the amount in full, but the court costs, accruing interest, late fees and attorney fees. I can't... read more
Business response:
If you would like to discuss this matter with someone from our ***************** please contact our **************************** at **************. Representatives are available Monday through Friday, 8:30 am to 5:00 pm EST.
1st Franklin Financial Corporation for its grossly negligent business practices, aggressive and predatory lending strategies, and an egregious failure in verifying personal information before reaching out to the wrong person and accusing them of opening a line of credit.When I attempted to resolve the issue, their representatives refused to assist me remotely in verifying my identity. They were incredibly accusatory and rude. Instead, I was forced to appear in person at one of their branch location simply to correct a mistak... read more
Business response:
Thank you for bringing this situation to our attention. Wed like to apologize for any inconvenience we may have caused you. Providing excellent customer service is our top priority. Wed love the opportunity to speak with you about this situation. Please call our **************************** at ************** at your convenience.
I am a month behind on a payment. They sent me a letter in the mail about a right to cure for personal property. We did not use any personal property as collateral. I am very ****** off and thinking about taking them to court.
Business response:
Thank you for your feedback. If you would like to discuss this matter with someone from our ***************** please contact our **************************** at **************. Representatives are available Monday through Friday, 8:30 am to 5:00 pm EST.
There are usury practices being used in this business plus the loan has a very high interest rate there's something crooked about first Franklin. I'm just about ready to fight this in court
Business response:
If you would like to discuss this matter with someone from our ***************** please contact our **************************** at **************. Representatives are available Monday through Friday, 8:30 am to 5:00 pm EST.
First Franklin Financial are just rip off Gangster Financiers and I truly regret doing business with them. Recently I paid My account off (7) seven months early and I am now due a refund for the interest for seven months.The local Manager ***** sent Me a small check amount not nearly what they owe Me in interest.Their is no transparency in their actions. I am still waiting on requested detailed accounting of My account. As well as the full unearned prepaid interest.Woe to anyone thinking about doing business with these Peopl... read more
Business response:
Here at 1st Franklin, we aim to uphold the highest standards in customer service and are very sorry to hear about your experience with our ***********, ** office. We would appreciate the opportunity to discuss this situation with you. If you would be willing to give us a call at **************, a representative from our **************************** would be happy to speak with you.
They are so rude. They refuse to take my payment when a month behind and turned me over to small claims court. Refused money from me several times. This is the Alexander city Al branch. The region office in ************* was just as rude.
Business response:
Thank you for your feedback. If you would like to discuss this matter with someone from our Corporate Office, please contact our Quality Assurance Department at 1-800-700-7943. Representatives are available Monday through Friday, 8:30 am to 5:00 pm EST.
They are rude and disrespectful to their customers. Do not do business with these people you will regret it!
Business response:
Thank you for your feedback. If you would like to discuss this matter with someone from our ***************** please contact our **************************** at **************. Representatives are available Monday through Friday, 8:30 am to 5:00 pm EST.
I paid off my balance and they charged my bank twice. After disputing with my bank and getting the second charge refunded to me, they are claiming my bank did a charge back. At the branch level they are incredibly rude, harass you, lie and steal your money.
Business response:
We would like to apologize for your disappointment with your local office. Please contact our **************************** at **************, Monday - Friday, between the hours of 8:30 a.m. - 5:00 p.m. to further discuss your concerns.
1st Franklin reported me as paying late in July/2024. I was not late. The manager, **** acknowledged I was not late. He blamed their automated system. I called their corporate office and complained. No help. I was closing on my home when a pre-closing credit report revealed my scores went down (64) points. I requested a letter of explanation from **** and he said he would look into it. It has been almost a week with no response from him. I was unable to close, I am in a hotel and my loan is pending. I disputed this online an... read more
Business response:
Thank you for bringing this situation to our attention. We’d like to apologize for any inconvenience we may have caused you. Providing excellent customer service is our top priority. We’d love the opportunity to speak with you about this situation. Please call our Quality Assurance Department at 1-800-700-7943 at your convenience.
Frequently asked questions about 1st Franklin Financial
How is 1st Franklin Financial rated?
1st Franklin Financial has a 1.6 star rating with 63 reviews.
When is 1st Franklin Financial open?
1st Franklin Financial is open now. It will close at 5:30 p.m.
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