1st Franklin Financial

Cristina M 

on BBB

6 months ago

NEVER get a loan from them. They have poor customer service. They take you to court and dont explain everything fully to you before garnishing your check. I 100% DO NOT recommend their services to anyone. 

Rose J 

on BBB

7 months ago

I am writing to express my concerns regarding my account. I have made multiple requests to review and pay my account online, but unfortunately, I have been unable to do so. It seems a new computer system was recently installed, and as a result, no one has been able to provide assistance with my account information.I requested a statement, only to be informed that the statements are incorrect, and therefore, they are not being sent out. I am seeking guidance on the appropriate next steps to take, especially in accordance with... read more

Cindy V 

on BBB

7 months ago

They are taking me to small claims court because of failure to pay. I never received a late notice in the mail, I never received a statement due, nothing from them. They just jump straight to court. They are not willing to work with people or give people a chance to make it right. I am a person who pays my debts, I'm also a single mom and have been struggling to make ends meet and now they are saying not only am I responsible for the amount in full, but the court costs, accruing interest, late fees and attorney fees. I can't... read more

Brittney W 

on BBB

8 months ago

1st Franklin Financial Corporation for its grossly negligent business practices, aggressive and predatory lending strategies, and an egregious failure in verifying personal information before reaching out to the wrong person and accusing them of opening a line of credit.When I attempted to resolve the issue, their representatives refused to assist me remotely in verifying my identity. They were incredibly accusatory and rude. Instead, I was forced to appear in person at one of their branch location simply to correct a mistak... read more

Carol S 

on BBB

9 months ago

I am a month behind on a payment. They sent me a letter in the mail about a right to cure for personal property. We did not use any personal property as collateral. I am very ****** off and thinking about taking them to court. 

William C 

on BBB

9 months ago

There are usury practices being used in this business plus the loan has a very high interest rate there's something crooked about first Franklin. I'm just about ready to fight this in court 

Juan K 

on BBB

a year ago

First Franklin Financial are just rip off Gangster Financiers and I truly regret doing business with them. Recently I paid My account off (7) seven months early and I am now due a refund for the interest for seven months.The local Manager ***** sent Me a small check amount not nearly what they owe Me in interest.Their is no transparency in their actions. I am still waiting on requested detailed accounting of My account. As well as the full unearned prepaid interest.Woe to anyone thinking about doing business with these Peopl... read more

Andrea S 

on BBB

a year ago

They are so rude. They refuse to take my payment when a month behind and turned me over to small claims court. Refused money from me several times. This is the Alexander city Al branch. The region office in ************* was just as rude. 

Joimaine W 

on BBB

a year ago

They are rude and disrespectful to their customers. Do not do business with these people you will regret it!