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13 Stripes
- Plano, TX
About this business
Location details
5700 Tennyson Pkwy suite 300 unit, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Rafael Felix-Great Service! I have a really tough work schedule and getting a car was such a hassle. Rafael was great about working with my schedule and answered my questions through email and phone. He worked patiently with me and my dad to get my paperwork done as fast as possible and according to our needs. He knows what he's doing and helped me understand how the new features work in my car. Took the time to set up my phones bluetooth to my car even. I was extremely satisfied! Definitely recommend him!
Business response:
Congratulations on your new car! It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork, and I'm very pleased that your visit with us mirrored our efforts. Rafael is a key component to our team and will be thrilled to hear your kind words and know that his great customer service has produced another satisfied customer. We appreciate your business and look forward to working with you again in the future. In the meantime, be sure to stay connect... read more
Costco Auto Program - First Time Experience This was my first time going through the Costco Auto Program as I was interested in a Hyundai Elantra and got a phone call from Earnhardt Hyundai pretty quickly. They weren't pushy with phone calls or emails like other dealerships can be. When I went into the dealership to look at one everyone was great and very helpful in all the ways that I could hope for answering all my questions and concerns. Everyone that helped me out there at Earnhardt was super nice and patient and made my... read more
Business response:
Thank you for taking the time to write such a great review! Our entire team strives to create a positive buying experience for every customer, and they will be thrilled to hear that they've been successful at this. I'll be sure to pass along your kind words. Please let us know if there's anything else we can do for you! Also, be sure to stay connected us on Facebook and Twitter to stay in the loop with dealer news and specials. Best regards, Mark Rushford General Manager mark.rushford@earnhardt.com
New car purchase Right from the introduction upon arriving I had a feeling the sale rep was going to make this a pleasant and fair experience. Paulo was very friendly without being overbearing. Through thoughtful questions, he was able to zero in on our need in selecting the model and options we were interested in. Explaining the differences the basic package to the top package, we were able to decide quickly on the model that best fit our need. The give and take during the discussion of price and my trade-in was very respec... read more
Business response:
Thanks for writing this great review and congratulations on your new car! It's delightful to know that Paulo made your car-buying experience an enjoyable one. I'll be sure to pass along your compliments. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Kind regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Good Day to buy a car Rafael Felix was a very personable and accomodating salesperson. He was knowledgable, helpful and not pushy. Finance guy Mark was also very nice. Overall great experience.
Business response:
Thank you for taking the time to write such a great review! Rafael is an asset to our team and he strives to create a positive buying experience for every customer. He will be thrilled to hear your kind words and know that his great customer service has produced another satisfied customer. Congrats on your new car! I'll be sure to pass along your compliments to Mark as well. Please let us know if there's anything else we can do for you. Also, be sure to follow us on Facebook and Twitter pages to stay in the loop with exclusi... read more
My purchasing experience I purchased a new Hyundai Sonata from Bill Johnson who was very friendly and knowledgeable and gave me a great deal. I have since recommended a friend who purchased a Hyundai Elantra.
Business response:
Thanks for this great review! We make sure that all of our employees are friendly and knowledgeable, and I am happy to hear that the time spent with Bill was an exceptional experience. Congratulations on your Hyundai Sonata! Please keep us updated if there's anything else we can do for you. Also, check us out on Facebook and Twitter for dealer news and specials. Kind regards, Mark Rushford General Manager mark.rushford@earnhardt.com
My Review of Earnhardt Hyundai North Scottsdale I needed a new car as mine was 15 years old. I went to Hyundai first with a list of options I needed. Rafael Felix suggested a Santa Fe Sport Turbo would be a good fit for me. I drove the car, and it rode beautifully. As this was the first car I tried, I went to other dealerships and drove different vehicles. I kept telling my husband I really liked the Santa Fe Turbo. Several days later, I went back to Hyundai to talk with Rafael Felix. I teased him and told him I was one of t... read more
Business response:
Thank you for taking the time to share your experience, and congratulations on your new Santa Fe Sport Turbo! We're thrilled Rafael was great to work with and that his excellent customer service has made another satisfied customer. We greatly appreciate your recommendations! Please don't hesitate to contact us if there's anything else we can do for you. Also, stay connected with us on Facebook and Twitter for dealer news and specials. Kind regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Used Car Sale It was great working with Paulo. I told him what I wanted what I wanted to spend. He got back to me in four hours and had me look at 4 different cars. All four were what I was looking for. I picked out that best one was in and out in about an hour and half. Easy, professional, friendly just a great experience. Next Time I need another car I will call Paulo. Thanks Paulo you make buying a car easy. Chris
Business response:
Chris, thanks for writing this great review and congratulations on your new car! It's delightful to know that Paulo made your car-buying experience an easy and enjoyable one. I'll be sure to pass along your compliments to him. It's fantastic that we have earned your repeat business, and we look forward to seeing you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter. Best regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Awesome experience overall! My experience at Hyundai was probably the best I've ever had. Nobody likes buying a car, and Rafael made the process easier! He was very patient and answered every little question I had about the car. He worked to get me a great deal and I was very appreciative of his assistance! I love my new car and would continue to buy from this dealership in the future.
Business response:
Audrey, it was a pleasure to read about your recent purchase experience. Congratulations on your new car! Rafael is a key component of our team and will be thrilled to hear how his great customer service has produced another satisfied customer. I'll be sure to pass along your compliments. It's fantastic that we have earned your repeat business, and we look forward to seeing you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter. Best regards, Mark Rushford General Manager mark.rus... read more
Nearly painless car buying experience I say nearly because ALL car buying experiences require time, efforts, and energy. This dealership, however, does their best to meet your needs. I entertained both CostCo and USAA programs to assist with financing and the process, finally going with USAA and in combination with the dealership, it was a great experience. Folks I ended up working with were familiar with the USAA program, provided the information requested, and helped me with the process. As for the vehicle, I won't go into... read more
Business response:
Thank you for taking the time to write such a nice review! Rafael is an asset to our team and he strives to create a positive buying experience for every customer. He will be thrilled to hear your kind words and know that his great customer service was recognized by you. I am very happy that you had a great experience with us. Congrats on your new car! Please let us know if there's anything else we can do for you. Also, be sure to follow us on Facebook and Twitter pages to stay in the loop with exclusive content and specials... read more
Frequently asked questions about 13 Stripes
How is 13 Stripes rated?
13 Stripes has a 4.8 star rating with 7,155 reviews.
When is 13 Stripes open?
13 Stripes is open now. It will close at 9:00 p.m.
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