1-800-Flowers

Cindy P 

on BBB

5 years ago

I ordered flowers through a funeral home website on a Monday for a Thursday viewing and Friday funeral. It was $150 order. The flowers were never delivered and worse, there was NO communication to let me know that they had NO intention or plan to deliver the flowers. When I called, they could NOT even call the local flower store to see what the problem was with the order. Its completely unreliable. I only called because most reputable flower shops send you a confirmation delivery email and I never received one. Otherwise, th... read more

Joseph K. 

on BBB

5 years ago

I ordered a dozen roses and 8 Calla lilies and they were shipped in 6 days they told me they would be shipped in 5 and now they are dead. I do not recommend 1 800 flowers to anyone. *** ****** 

Sandra L. 

on BBB

5 years ago

I placed an order on June 27, 2020 for flowers to be delivered to my granddaughter on July 17, her birthday. It was important they get delivered that day as she was leaving the next day for out of the country plus it was her 25th. birthday. A very special day. Today at noon,July 18, no flowers have been delivered! I’m upset! I live 1000 miles away from this sweet girl and was counting on Flowers to wish her the happiest of birthdays for me. The company is offering me discounts and credits for their mistake, but it’s too litt... read more

Luz L 

on BBB

5 years ago

Not worth it! I placed my order a week - week and a half prior to the date I wanted the arrangement to be sent. The 1800flowers website confirmed the arrangement was going to arrive the same day I asked (May 4, 2020). But... it didn't. It arrived the next day and not at all what I had ordered... I ordered the Party Pooch and received two dozen red roses instead and without even being consulted of this new arrangement change. This was not at all the only thing that happened either... I had contacted 1800flowers customer servi... read more

Jennifer P 

on BBB

5 years ago

I paid extra for next day delivery of flowers for someone in hospital. Flowers were not sent and I was not contacted. Calling company three days later, I was told the flowers were not delivered but could be sent the next day. Checking the hospital, person was discharged. If I sent flowers to her home, it would take five more days! I cancelled the order. Phone calls were with people from India, very difficult to understand. 

Susan S. 

on BBB

5 years ago

They delivered flowers with the wrong note card. So my sister-in-law called 1-800-Flowers and asked who they were from. They told her she received them in error. Unless I called to see if she liked the flowers, she never would have known I sent them. 

Kathleen A 

on BBB

5 years ago

Wow! After firing *** last spring, I hoped 1-800 flowers to be a better experience. I ordered an anniversary bouquet for my son and his wife and included chocolate and a balloon as “add-on” purchases. The order was delivered promptly and arrived safely, however, there was one major issue.. I received a photo of the delivery from my son sent thanking me and I was mortified by the photo of the chocolates that were delivered. Instead of this add-on being the golden 14oz box assorted chocolates, it was a, “Hey somebody go and bu... read more

Charity W 

on BBB

5 years ago

I will never do business with Florists.com again. I found them on Rakuten and placed an order for same-day delivery on 6/30/20. They took my money right away and I even got my 17% from Rakuten. I checked the status the next day & got a message about an agent looking into the order. I got that same message the next 3 days, but no follow-ups by e-mail or phone. On Friday, I sent an e-mail to Customer Service inquiring about my order and they ended up creating an account for me on their websites (Why? I didn't request that). I ... read more

Victor S 

on BBB

5 years ago

Be careful clicking on anything that looks like a free add-on, like”Passport Annual Membership” its $30 that wont show up anywhere until the very very end. Also you will be coaxed a few times to leave a review while everything is going smooth. ***