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Ziva Salon Store
- Hair Salons
- Portland, OR
About this business
Location details
610 NW 23rd Ave, Oregon 97210, Portland, OR, 97210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Fabulous Products and Service Cannot Be Beat!!! – I have been a long time customer of Ziva. I've had services performed by multiple stylists over the years, and have bought my share of products too! I have been nothing short of impressed with each visit. The staff is very friendly, they listen to your needs, and teach you what to do when you leave, so you can recreate the look on your own! I've tried lots of other places and no one has ever done this for me! The products are FANTASTIC. Who doesn't LOVE Bumble?! The have tons... read more
Gone down the tubes – I used to come here every year when I would vacation in Portland. Things have changed over the last year and a half. I guess it has turned into a store to buy products rather than a salon that (should) cater to it's customers. I say should because with their high prices for color, cut and highlights they sure do rush you in and out and the quality has become fair at best. I will be looking for another place to try out in this fine city.
Business response:
Thank you for your response. I apologize for our lack of exceeding your expectations. I hope you had a chance to read our customer service guarantee in the salon or at our website. Our guests are always our number one priority. We have had to make some employee changes in order to meet our own customer service standards. Again, I apologize. I always want to hear from the customer. Joe Snell President
I went in for a haircut and highlights. Amanda Arp was my stylist and did a fantastic job. I didn't have a picture of what I wanted but she listened to my description and came up with a plan. When it wasn't quite yet perfect, she listened to me again and got it perfect. She has such a great personality and is easy going. She ended up doing my eyebrows too. I highly recommend her to anyone. Despite the fact that I like to do everything I can in my neighborhood, her skills were well worth the trip across town!
Not a good experience - Would not go here again – This was probably the worst salon experience I have ever had. My stylist was late and to top it off worked on several people at once because someone was out sick. I paid way too much for a cut and highlights and to top it off it didn't come out that great. When I explained that my results were unsatisfactory, I was asked to come back so they could fix it but why would I go back if it was so bad the first time. Additionally, these folks can be very pushy when it comes to buyin... read more
Business response:
Thank you for your feedback. I apologize for your experience, but your review was one of the considerations in reviewing that employee. He is no longer with us, partially due to our commitment to our customers. Again, I apologize for your experiences. I always want to hear from the customers. Sincerely, Joe Snell President
Gracious. Professional – I have never written an online review, but my experience at Ziva warrants one. It was my first appointment with Paulino for a cut and color. I wanted to like the outcome because he is such a terrific person, but it was dreadful. Neither the cut or color worked on me. I called Ziva the next day. They were very accommodating and made space for me the following day. Paulino was so gracious. He truly wanted to make it right. With a little tweaking and a few new highlights, it is PERFECT. I would highly r... read more
My 2 cents – I've never actually had my hair styled at Ziva's, but I've been there to pick up products before. Word of advice re. "product pushers" - just smile and say "Oh, I already have a bottle of that." Works every time.
Business response:
We respect every guest and their experience is our number one priority. Sometimes there is a fine line between ignoring the customer and being overly attentive. We definitely want to be available to assist and help our guests. At the same time, we never want to be "pushy" or "too much." I appreciate the comments. It helps us to know where we stand. Thank you! Joe Snell President
Don't believe the hype – I'm a curly head who's always had a problem with my thick, coarse, long, curly hair. After reading pages of rave reviews about a certain stylist (many referencing curly hair) I called to make an appt. I explained my hair and was assured they could help me. I was quoted a price for full color and cut about $175. All excited I arrived promptly to find my stylist "still at lunch". I was offered water and told it shouldn't be long. 1/2 hour later, he strolls in, makes small talk with the staff , then wan... read more
Business response:
Thank you for your feedback. I apologize for your experience, but your review was one of the considerations in reviewing that employee. He is no longer with us, partially due to our commitment to our customers. Again, I apologize for your experiences. I always want to hear from the customers. Sincerely, Joe Snell, President.
educational always fun chatter – When I was getting my hair colored the other day, I just happened to be there when someone was teaching a class on hair straightening., and while I love my curls and would never give them up . It was so interesting to watch the class take place, the instructor was very knowledgeable and really took the time to make sure the girls learning were understanding, he also communicated in depth with there clients telling them about home care, and the whole time it looked like they were all having fu... read more
Ultimate Answer For Curly Hair!!! – Run do not walk! For curly girls everywhere - Paulino IS the answer! He TOTALLY!gets it I have hated my curls my entire life until Paulino got his hand on them. I first went to Ziva after stopping a curly girl in a mall who looked great and she recommended Paulino @ Ziva. Her exact words were that he was the first one who ever looked at her and had a 'vision.' I LOVED that - and it is so true! No straightening irons or wrinkled brows here - he ACTUALLY LIKES curly hair! He takes the time h... read more
Frequently asked questions about Ziva Salon Store
How is Ziva Salon Store rated?
Ziva Salon Store has a 3.7 star rating with 141 reviews.
When is Ziva Salon Store open?
Ziva Salon Store is closed now. It will open on Wednesday at 10:00 a.m.
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