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Ziebart
- Auto Detailing
- Brighton, NY
About this business
Location details
2440 W Henrietta Rd, Brighton, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Interior/exterior detailing ($300): they caused damage to the dashboard and vent. I provided before and after pictures, contacted corporate, corporate in turn forwarded my concern to the individual location and they side-stepped responsibility stating that they didn’t know about the damage soon enough. I would NOT recommend this location for two reasons: 1, they do not take responsibility for damage they caused, and 2, extreme profanity by detailers-within ear-shot of three customers.
Business response:
Hi Theresa, we're sorry to hear that your experience at our store was anything less than excellent, and we understand that you've been in touch with our corporate customer service. We appreciate your feedback.
Terrible customer service. DO NOT TRUST THEM. Shady group of people who will NOT take responsibility for damaging my vehicle . They have been clearly given photos of the damage before and after and REFUSE to believe it was on them. Please do NOt use this particular franchise.
Business response:
Hi Spencer, we’re sorry to hear your experience at our store was anything short of excellent. If you haven't already, please contact our corporate customer service team at 248.837.3955 or send them an email at customerservice@ziebart.com. Thank you, and we hope you reach out soon.
RecommendedHad my truck serviced there this week and the level of professionalism and quality of work is second to none! Thanks again!!
Business response:
Thank you so much for the kind feedback, Corey! You were great to work with and we hope to see you again soon.
RecommendedThis place truly cares about their customers safety!! Excellent work super professional
RecommendedWe had 3 vehicles, soundproof undercoating, ceramic coating, and inside cleaning done. Mauricio Delgado and his team did a fantastic job, vehicles were ready when promised. Excellent workmanship, we highly recommend Mauricio and his team! Thank you so much! Ralph and Doreen
Business response:
Thanks for the recommendation, Doreen! You were great to work with and we hope to see you again soon!
RecommendedTook my car in for its first yearly check up. I had an issue when I got it home, BUT, the manager, Mike, quickly and professionally resolved my issue. Great customer service!!! Big shout out to Dillon, who worked on my car! Great job! I look forward to returning next year!!
Business response:
We appreciate the recommendation, Theresa. It was great to work with you and look forward to working with you in the future!
RecommendedVery professional and a great value. Been getting my F150 serviced for 6yrs, Looks like new. Any one getting a new car or PU needs to invest in Ziebart if you plan keeping it any length of time. Will definitely increase resale value.
Business response:
Thanks Wayne! We're happy that you're happy!
I took my truck there to have a bedliner and rustproofing done. The beeline looked great and the rustproofing inside the doors and rocker panels never got done. u called and wrote emails and decided to take it back because its possible a mistake was make. I got the truck back and didn't pay much attention figured they would make surenit was properly done. A month or so later im doing an oil change and notice things I was told was done to do the rust proofing wasn't done. I removed the door panel again tail gate cover and roc... read more
Business response:
Cliff, we are sorry to hear that your experience at Ziebart was not positive. Our customer service team would like to talk with you and learn more about your experience. Please email our customer service team at customerservice@bart1.com. Thank you.
I am appalled by the service, communication and work quality of Ziebart (on Lyell). I went a couple weeks ago to look into getting a tanou cover, backup camera and upper and lower rust protection on my truck. I picked out $1800 worth of services and product. When he printed the PO I was told I would have to pay up front in full (first red flag). I did proceed even though it didn’t seem right. After paying in full I was told it would be 2 to 3 days to get my truck in. I ended up waiting 7 days and I had to call them. I was to... read more
Business response:
Hi Brian, we’re sorry to hear your experience at our store was anything short of excellent. Our corporate customer service team would like to connect with you to discuss your concerns. When you can, please give them a call at 248.837.3955 or send them an email at customerservice@ziebart.com. Thank you, and we hope you reach out soon.
Frequently asked questions about Ziebart
How is Ziebart rated?
Ziebart has a 4.6 star rating with 2,369 reviews.
When is Ziebart open?
Ziebart is open now. It will close at 6:00 p.m.
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