Zerorez Phoenix

Mike C. 

on BBB

5 months ago

CAUTION WHEN USING THIS COMPANY. I HAD THEM COME OUT TO CLEAN MY CARPETS. THEY DID A GOOD JOB BUT WHEN LEAVING MY HOUse THE TECHNICIAN damaged the newmatic closure on my security screen door this happened on 9-4-24. On 9-18-24 their inspector and a supervisor came to my house to see the damage. They both agreed it was damaged. I gave them the name, address and phone number of the manufacturer and they said they would pick it up and replace the damaged unit in a couple of days. Today 10-01-24 I called Zerorez 4 times so far, ... read more

Laura M 

on BBB

6 months ago

I hired Zerorez to clean carpet and tile and an area rug. The carpet is clean, they left clumps of wet hair on the area rug and the process damaged my grout as well as the machine damaging my bathroom vanity. There is no damage disclaimer on the website and they have no repair policy in place. It took two weeks of me calling before a supervisor would speak with me, only to tell me they would do nothing. This adds cost to my already limited income. I'm highly disappointed in their customer service and will not recommend 

Melody B 

on BBB

a year ago

My husband and I hired ZeroRez to come out and clean our carpets and seal the floor and shower tile in our new build home before we moved in. They cleaned our tile floor (which they charged us for even though we never asked for it to be done) instead of sealing it, and never sealed our shower tile (which they charged us for). After moving in we discovered the tile was never sealed. We requested they come out and do the job we asked/paid for however they canceled our apt without letting us know and were a no-show. When we req... read more

JW W 

on BBB

a year ago

I am shocked the reviews are so bad on here. I have used them numerous times and had fantastic results every time. I had a cat at the time and they did excellent work going above and beyond getting hair and stains I wasn't aware of. I feel I keep a clean house and then after they came through it was amazing. It was very easy making an appt. over the phone with them. I am very surprised to see their rating and reviews. Too bad more people don't review when they are pleased with the results, because I know a lot of people who ... read more

Suzanne W. 

on BBB

2 years ago

Zero stars! We hired this company to clean the carpets in our home (and paid $556 for this service) and they literally left multiple bleach spots on the carpets in our loft. The carpets remained wet for over 24 hours (although we had fans on them in every single room and were told that they'd be wet for a maximum of 6 hours). Wet carpets = a hospitable environment for mold to grow. Our beautiful wooden railing in the loft was covered in overspray from the "cleaning" and one very obvious spot in a bedroom needed another pass ... read more

Suzie W. 

on BBB

2 years ago

Zero stars! We hired this company to clean the carpets in our home (and paid $556 for this service) and they literally left multiple bleach spots on the carpets in our loft. The carpets remained wet for over 24 hours (although we had fans on them in every single room and were told that they'd be wet for a maximum of 6 hours). Wet carpets = a hospitable environment for mold to grow. Our beautiful wooden railing in the loft was covered in overspray from the "cleaning" and one very obvious spot in a bedroom needed another pass ... read more

C. E. 

on BBB

3 years ago

Wow. I had an appt scheduled this morning with these guys. I had Covid a while back and was on day 23, not contagious and not shedding the virus (I am a nurse), but I felt the prudent thing was to still do this contactless. I told all this to the scheduler when I made the appointment. Tech shows up this morning, I told him the above and he suddenly says he needs to get another tech out here that doesn't mind about the covid. Then I get a "cheerful" call from the scheduler saying we have to push the appt out a couple of weeks... read more

William M 

on BBB

3 years ago

I used Zerorez to clean a handmade Persian rug. They took it to their facility to bath it which I was told by the technician that was the best way to clean it. When I got the rug back, the color was destroyed. The rug was dark green before it left my house and when I got it back it was a lighter green with ***** streaks along the entire rug. I had them take the rug back because they thought they could make it better. I went to the facility when they told me it was ready, and the rug looked the same with the ***** streaks. Th... read more

K W 

on BBB

3 years ago

The advertised price is never what you actually pay. I have been a frequent customer, but I'm tired of the hidden charges and upcharges that you don't find out about until they get to your home. The advertised specials are just a bait and switch game. They get you to book based on the false advertised price, but by the time they are done it costs way more. Looking for a new carpet cleaning company."