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ZenAuto
About this business
Location details
1 Great Exhibition Wy, Hawksworth, Leeds, LS5 3BF, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:45 a.m. to 5:30 p.m. | |
| Tue | 8:45 a.m. to 5:30 p.m. | |
| Wed | 8:45 a.m. to 5:30 p.m. | |
| Thu | 8:45 a.m. to 5:30 p.m. | |
| Fri | 8:45 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
I’ve had a lease car for two years with zen auto. Last week my right headlight became faulty and could not be fixed by the road side. This company has been incompetent and very delayed in getting my car fixed ( for which I pay a monthly maintenance premium for peace of mind). It is frankly a joke. They want the car taken to a dealership for which there is no availability till next year. I can’t be expected to drive a unsafe car till then.
**Extremely Disappointing Service – Faulty Cars with Zero Support or Refund**(continued charging us rental fee whilst car was declared not road legal) My experience with ZenAuto has been nothing short of frustrating and disappointing. They lease out faulty vehicles and offer little to no support when issues arise. My DS 4 Hatchback E-Tense suffered from numerous faults, including freezing fuel gauges, malfunctioning indicators, intermittent engine issues, and delayed acceleration that nearly caused an accident. Despite raisi... read more
Would not recommend. Multiple end of lease charges without sufficient evidence
*Updated review following contact from CS team* I’ve had a lot of issues trying to get 4 safety recalls dealt with, and have been left without a working car for significant periods of time, but this has been mostly due to Audi Southend's very poor customer service. I initially struggled to get the support I needed from ZenAuto, however once Collette and Emily stepped in everything improved and things got sorted, which has been a massive relief and very much appreciated. Overall, apart from the many issues with the car, the p... read more
Really dissatisfied with the car and the customer support. The car we have leased has serious safety issues and we’ve had nothing but trouble with it. I’ve tried to talk to ZenAuto customer care (George) but they are really unhelpful, don’t respond and simply don’t care. I’ve had nothing but trouble trying to get 4 safety recalls dealt with. Have been left without a working car for significant periods of time with no compensation offered. I would urge you to avoid leasing with ZenAuto at all costs they are terrible and the c... read more
Frequently asked questions about ZenAuto
How is ZenAuto rated?
ZenAuto has a 3.4 star rating with 54 reviews.
When is ZenAuto open?
ZenAuto is closed now. It will open at 8:45 a.m.
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