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World Ford Pensacola
- Automotive
- West Pensacola, FL
About this business
Location details
6397 Pensacola Blvd, West Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Your personnel says it all! Time to fire a certain employee!
Went here on October 15, with problems with my truck 45 minutes before closing and refuse to help me, they told me there technician was about to get off so they couldn't help me...Wow rejecting a potential customer who do that..I'm like 500 miles away from home needing help....had to go to a part store to get them to diagnose my vehicle problem so sad, but that's OK, drove to Georgia and received the best service from Griffin Ford...Wonderful!! Fixed the problem and gave us a car to go get something to eat while we waited...... read more
Business response:
Thank you for bringing this problem to my attention. Being turned away while your vehicle was in distress should not have happened. I appreciate you taking time to let me know about this. I would like to learn more, could you please contact me at rmoreno@worldford.com . I look forward to hearing from you. Ricardo Moreno – General Manager rmoreno@worldford.com
BEWARE OF FALSE ADVERTISEMENT/BAIT AND SWITCH I recently went to World Ford with my pregnant wife to look at a 2015 F150 that I found advertised for $25,767 on their website (the vehicle is shown in the image provided). I wasted 3 days of my life on this dealership. Day one I go to test drive the vehicle to find out that somebody took the keys home with them (mistake number 1). The next day the sales agent called me and said he wouldn't be there, no problem (side note: the 2 sales people were nice, Jim especially). The 3rd d... read more
Business response:
Mr. Ryder, Thank you for your feedback and I apologize we could not come to terms on a new truck. Unfortunately, from time to time there will be a discrepancy on rebates or discounts that can cause errors from a bad feed. We do have disclaimers on our pricing due to some of these issues that are completely out of our control. I have looked into your particular deal and noticed that we had responded to your request on the same vehicle and had provided you with a very aggressive price initially and still offered you more disco... read more
Love the Ford product! Love working here! But most of all I love my service customers. I'm here to help you and make your service visit pleasant.
Do not purchase a car from here! I have had my car in the shop 4 times for the same problem. It's still not repaired. They have no concern for the customer. Service department is a joke!
Business response:
Mrs. Carlson, Thank you for making me aware of the problem you are experiencing at my dealership. Our objective is always to leave all customers completely satisfied and address their concerns through open communication. It appears we have failed at this point, please give me the opportunity to look into this matter and see what the best resolution might be. Ford has the final decision when it comes to warranty items and we have to work under their direction. We should always have your side when communicating with Ford and p... read more
I'm sitting here right now 20 minutes into my appointment in the collision department listening to the manager berate his employees for not giving him realistic dates for vehicles to be done. What he doesn't understand is that if he isn't going to take customer service serious, his employees never will.
I couldn't have been any happier with my experience with Marco and the World Ford Pensacola team. As a first time buyer I would have to say that it couldn't have been any better anywhere else. Marco was extremely helpful and did everything he could to make me feel welcomed and to make my experience an unforgettable one! Once again, thank you so much for helping me get my Honda Accord Marco :)
Worst ever...Service department was extremely rude...you have to look like you have money before they will even help you..went in to get an airbag light diagnostic..left ignored and annoyed
I had an excellent salesman Terry. No pressure. I have had my vehicle for over a year and still happy. Service depart also does great
Business response:
Lisa, we hope to continue providing you with great service. Thank you for your review! :)
Frequently asked questions about World Ford Pensacola
How is World Ford Pensacola rated?
World Ford Pensacola has a 4.3 star rating with 8,816 reviews.
When is World Ford Pensacola open?
World Ford Pensacola is open now. It will close at 6:00 p.m.
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