Woodforest Bank

Lisa N 

on BBB

3 years ago

I have a checking account there. It is the world of covid and we buy most things online. They keep shutting off my debit card causing the grocery store to call for another form of payment completely embarrassing me. I will be pulling my money from here because they have made things super inconvenient. Terrible bank. 

Loving me 2021 

on BBB

3 years ago

My grandma past away last year in October and I have been trying to get her money its much but its her I took them all the papers they needed from the death certificate Power of attorney and everything I have bank with them for 5+years and they don't like to help nobody at all. I'm just going to find me a bank care cause Woodforest don't give ****about nothing. I just want to get done with them 

Kelly S 

on BBB

3 years ago

My father had an account at Woodforest. When he passed, I called to let them know and I was told at that time there was no beneficiary listed on his account (he did not have a will and was not married). I was told my sibling and I would get the balance in his account since we were considered the heirs to his estate. I provided the bank the necessary paperwork (death certificate, funeral bill, etc). After a few weeks I called the bank to get an update and was told this time there was a beneficiary (not me or my sister). I was... read more

Lissette I 

on BBB

3 years ago

Woodforest sucks they do not offer any protection on unauthorized charges. They denied my claim and won't give me my money back. Don't open an account with them 

Kayla D 

on BBB

3 years ago

I have been a customer for probably 8 years…and I was screwed over 2x in the last 2 weeks by Woodforest. Let me throughly explain. First time, my debit card got hit for fraudulent charges, they don’t call me, I don’t get an email or anything!!! Just to find out it was closed WITHOUT MY KNOWLEDGE and they decided to cancel the debit card, over a $0.0 charge!!!! Not even a call, or email. Which was embarrassing to say the least. Luckily I had another card for another account I was still able to use in the meantime. Now this ac... read more

LORENE DIANA G 

on BBB

3 years ago

June 1, 2021 Amanda and William are the only two left at this Bank. The others jumped ship for other jobs. But with the team of Amanda and William you have No Worries. You are well taken care of. Thanks For Working As A Team And Making Me Smile When I come Into The Bank. Frankfort, KY *** *********** *** 

Ednaroberts03 

on BBB

3 years ago

I have banked with them for 12 years and due to being unemployed for 4months and being completely broke I have had overdraft issues. I told my local branch about my unemployment and not having money for groceries. I made a huge deposit from closing out my 401k. They are holding my deposit for 7 days based on the last 6 months of banking history. Due to overdrafts. Punishment for being unemployed during a pandemic. I advised the customer service I have been a customer for 12 years. She said they only go by the past 6 months h... read more

james s 

on BBB

3 years ago

I actually like the staff at my particular Bank. That being said my deposits never hit until 8 or 9 p.m. I know the place making the deposit is not open that late so I have no idea why this is happening. The bank's explanation is, that is when they get the deposit. The other facility is not even open to make the deposit when Woodforest claims they do. So truthfully I don't know but I do know that I can't pay my bills at 9 at night because everybody's closed 

Nicole H 

on BBB

3 years ago

They wouldn't release my funds from a pre authorization hold. Going on 13 days