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Woburn Toyota

4.3

About this business

Drivers in Woburn looking for used cars or to upgrade their current ride to a new Toyota vehicle in the Lynn, MA area don't need to look any further than Woburn Toyota. Here at our dealership, we have a wide selection of vehicles to choose from and a team of sales and financing professionals who have the knowledge and expertise to assist you throughout your car buying or leasing experience in Woburn, MA. 

Location details

394 Washington St, Woburn, MA, 01801, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 7:00 p.m.
Tue9:00 a.m. to 7:00 p.m.
Wed9:00 a.m. to 7:00 p.m.
Thu9:00 a.m. to 7:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 5:00 p.m.
SunClosed
4.35,207 reviews
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doug d's profile image
doug d 
2 months ago

Worst experience ever at a dealership.Lied,deceived,and cheated us out off $3000 dollars.Checked their website day before going there on what's your trade in worth and it said 13,544-15,347 they talked us down to ******. After signing all the papers WE found they had put down ***** for trade in on a ****** dollar car.ripped off seniors and veteran.Don't waste your time complaining got us nowhere,just more lying,deceiving,waiting.If I could give them minus five stars I would.STAY AWAY.Thanks Ron,Sergio,snake sales. 

K nestor N's profile image
K nestor N 
a year ago

Woburn toyota ******************** change turned into 4hour Servic me aoot and they lost my car And let it get car jacked right out of the sevice bay Car was driven around on highways due 3hours Then toyota said it came back Na complete nightmare Never communicating to me the customer that my car was out being driven around By @elderly customer as they say that didnt know it wasnt his car Really. You think he should be driving All I got was ***** we have insurance fir that in case of accidents Are you kidding me Nans not rep... read more

Kgw S's profile image
Kgw S 
a year ago

At this time, no stars, after the initial sales person. the service has been rough, from the extended warranty not being listed on the service computer and the service person ***** telling me there was no warranty to warranty items not getting fixed to service people not calling back or following through. 2021 Tundra. One of the most frustrating dealerships I have come across. This is the last of many Toyota vehicles I or my business has owned, like the product starting to hate the follow up . If you can find a better dealer... read more

Ev S's profile image
Ev S 
a year ago

Predatory practices in the service center. Trying to sell unnecessary services. All bills include a "miss charge" with no description of the fee. Typical scam-like behavior.Service advisors have little knowledge of the services being performed, but that doesn't stop them from pushing services on you. The best part of it all is the mechanic marked the system that the service advisor suggested servicing as "green/good" on the maintenance report. Luckily the service advisors can't explain basic car maintenance, so it's easy to ... read more

Nikole R's profile image
Nikole R 
a year ago

Stay Away!I placed a ******* payment on my credit card on Saturday to buy out my lease Woburn Toyota withdrew the money immediately They were closed on Sunday On Monday I cancelled the transaction And was told that they would not credit my card until Friday thus tying up my money 

Halil B's profile image
Halil B 
a year ago

I bought a car from them 4 days ago and all transactions were completed on Tuesday. They asked me until Friday to add a leather seat and they gave me the exact time. I agreed with the hotel to go on vacation with my new car and I was waiting for the car. they called this morning and said they would call about the car at 3 pm and told me to wait. and they called me at 3:30. They said they could give my car on Monday and they made me a victim. My whole plan was ruined and my deposit burned. I suggest you buy a car with this in... read more

Martin M's profile image
Martin M 
2 years ago

The worst dealership you can ever deal with. I paid for warrants that they never uphold, liars to the core. I believe that's a befitting motto for your dealership.I intend to *** if my tires are not fixed by them. claiming low tread, then vandalism. I waited for a tow truck for 4 and a half hours. Here they're looking for all sorts of excuses not to fix the vehicle.Don't charge customers for services that you clearly know you're unable to fulfill. 

Christopher K.'s profile image
Christopher K. 
2 years ago

Me and my friend felt cheated after getting a vechicle from this dealership. Really disappointed never felt cheated before. 

Business response:

Hello ***********,Apologies that you left feeling this way. This is certainly never a feeling we want anyone to have. We are trying to look into your account but need to verify some of your information to confirm we are looking at the correct deal. Can you please send us an email to **************************************** with the best contact ************ so our general manager, ********************* can reach out to discuss your feedback? Thanks in advance and we look forward to your email. 

Mercia B's profile image
Mercia B 
2 years ago

Last week we called the Toyota at Woburn to check if they finance cars using the **** number, the person who answered us said that it wasn't a problem, and we scheduled an appointment for the following Saturday.After over 3 hours of negotiating with the seller, we got to a deal and he called his sales manager, *********************, for the credit checking and close. When we were filling the form for credit checking and ********************* found out we were financing with **** his attitude towards us changed completely, he... read more

Business response:

Hi ******,We apologize that you weren't able to give us a 5 star review and are saddened to hear your feelings about your experience. We would like to speak with you personally about your recent experience but am unable to pull up your account based on the email associated here. Are you able to email us at **************************************** with a good contact number so our general manager can connect with you directly? Thanks in advance and we look forward to your email/call. 

Frequently asked questions about Woburn Toyota

How is Woburn Toyota rated?

Woburn Toyota has a 4.3 star rating with 5,207 reviews. 

When is Woburn Toyota open?

Woburn Toyota is closed now. It will open at 9:00 a.m. 

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