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Wilbur's Air Conditioning Heating & Plumbing
- Contractors
- Trussville, AL
About this business
Location details
107 Kay Ave, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They sent an apprentice out to install my bathroom sink. In the state of Alabama this is breaking the law! Then they wanted $*** to do the job which was toning to take less than an hour. Called and spoke to Wilbur who kindly explained that they charge $*** per hour to cover costs? No thanks
Business response:
Thank you for bringing this to our attention, Ms. C*********. We clearly missed the mark for you, and your experience wasn't what we want for you. We stand behind delivering a 5 star experience for all of our customers and would like to make this right. We will be reaching out to the number we have on file to fully resolve the issue.
It is fall and Wilbur's came to check that everything is working fine to get ready for colder days. You guys have the best staff always professional. Outstanding Customer service! Thank You!
Jason and Cameron arrived this morning, pinpointing the cause for water heater valve's recurring problem. They fixed the issue and at my request, extended the water heater's drain pipe through the exterior brick wall (to eliminate the need for a bucket placed underneath the drain pipe). Jason's quote to do this was considerably more competitive than a previous quote I received. Peace of mind. I appreciate dealing with both of these ethical, honorable professionals and I wish them continued success. *********** Trussville, A... read more
Business response:
Thank you, Mr. ******! We surely do appreciate you sharing your experience, and in such a thoughtful and detailed way. We are always so happy to to come and take care of you and your home. Jason and Cameron were glad they could give you such a competitive price. If we can do anything more for you, please don't hesitate to let us know. Thanks again for leaving such a kind and detailed review.
The service was timely and very professional.From start to finish, it was an extremely satisfactory experience. I wanted to mention that Ric was our technician and he was excellent!
Business response:
Thank you for the review, Mr. ****, and welcome to the Pink Plan! As the newest member of our all-in-one maintenance program we want to remind you that your membership includes a Bi-Annual Maintenance on your A/C and Heating system, an Annual Plumbing Inspection, 15% Discount on All Services, Priority Service, and a 100% Satisfaction Guarantee. We'll look forward to seeing you for your next Maintenance. Thanks again, Mr. ****! And welcome to the Pink Plan!
My experience with this company has been very pleasant, from the friendly office staff who I initially spoke with, Brie, to the tech, Jason, and his Journeyman, Cameron. Very professional and helpful. Jason explained what had to be done and did everything as planned and in a timely manner. Couldn't be more pleased with the results. Did feel pricing a bit high, but Jason took the time to go over with me and I truly thank him for that. Thanks to all in your company that I spoke with. You guys are a well-oiled machine!
Business response:
Thank you, Ms. ******! We're so glad that Jason and Cameron took such good care of you and your home. We love hearing from our customers that they felt like we went the extra mile to make them feel comfortable and confident. We go that extra mile with every customer, so being 'a well-oiled machine' keeps us, and our customers, going all year round! Thanks again for the wonderful review, Ms. ******.
Wilbur's came to my rescue today. My technician was friendly and professional and handled my complex and down right gross situation with his full attention and with great care. He didn't stop until he was able to retrieve the source of my issues: a portion of a tree branch that went down my vent pipe causing a major obstacle between two bathrooms. I so appreciate his efforts! He even had to make multiple trips carrying his tools and equipment, by hand, up and down my steep driveway-in the rain because it was too slick to dri... read more
Will S**** was our A/C Tech and he went above and beyond to get our issue resolved. He was so caring and was so efficient. I had to get back to work and he diagnosed the problem and had it fixed in no time. He was top notch and I'm so glad I used this company. I will definitely be using them for their maintenance program and appreciate the recommendation of Mr. S****. He made my day!
Business response:
So glad that Will made your day! He is one of our most trusted technicians, and he's a fan favorite among our customers. Customer experience is what drives us here at Wilbur's so we're tickled pink to hear you received caring, comprehensive, and quality service. Also, welcome to the Pink Plan! Thanks again for your wonderfully kind and thoughtful review. We'll look forward to coming out in the fall as part of your Pink Plan maintenance. Until then, stay safe. For those who are reading this: The Pink Plan is a smart move! Ou... read more
Wilbur is the BIGGEST RIP-OFF IN TOWN SINCERELY... TRIES TO CHARGE 5 PRICES!!
Business response:
Mr. ****** we are so sorry that your experience with us went the way it did. We appreciate you sharing it. We truly do. We understand that you weren't happy with the pricing options we presented you with. We can all relate to that kind of shock. Wilbur would like to speak with you directly about your experience and to see how we might be able to make this right for you. Please give us a call at 205-655-2396.
Technician was helpful and easy to communicate with. Took time to consider alternatives and options for venting an exhaust fan in a basement bathroom outside. Mindful of cost efficiency, building codes, etc. Prompt scheduling and with quote.
Business response:
Thank you, Ms. ******! So happy to hear that our Technician was so helpful and communicative. And that we could offer options that fit your budget. Thanks for taking the time to leave us a review!
Frequently asked questions about Wilbur's Air Conditioning Heating & Plumbing
How is Wilbur's Air Conditioning Heating & Plumbing rated?
Wilbur's Air Conditioning Heating & Plumbing has a 4.8 star rating with 161 reviews.
When is Wilbur's Air Conditioning Heating & Plumbing open?
Wilbur's Air Conditioning Heating & Plumbing is closed now. It will open tomorrow at 8:00 a.m.
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