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Wilbur's Air Conditioning Heating & Plumbing
- Contractors
- Trussville, AL
About this business
Visit us atwww.wilbur1.com for moreinformation, coupons, set up an appointment,monthly email tips, and much more!
Location details
107 Kay Ave, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience with this company has been very pleasant, from the friendly office staff who I initially spoke with, Brie, to the tech, Jason, and his Journeyman, Cameron. Very professional and helpful. Jason explained what had to be done and did everything as planned and in a timely manner. Couldn't be more pleased with the results. Did feel pricing a bit high, but Jason took the time to go over with me and I truly thank him for that. Thanks to all in your company that I spoke with. You guys are a well-oiled machine!
Business response:
Thank you, Ms. ******! We're so glad that Jason and Cameron took such good care of you and your home. We love hearing from our customers that they felt like we went the extra mile to make them feel comfortable and confident. We go that extra mile with every customer, so being 'a well-oiled machine' keeps us, and our customers, going all year round! Thanks again for the wonderful review, Ms. ******.
Wilbur's came to my rescue today. My technician was friendly and professional and handled my complex and down right gross situation with his full attention and with great care. He didn't stop until he was able to retrieve the source of my issues: a portion of a tree branch that went down my vent pipe causing a major obstacle between two bathrooms. I so appreciate his efforts! He even had to make multiple trips carrying his tools and equipment, by hand, up and down my steep driveway-in the rain because it was too slick to dri... read more
Will S**** was our A/C Tech and he went above and beyond to get our issue resolved. He was so caring and was so efficient. I had to get back to work and he diagnosed the problem and had it fixed in no time. He was top notch and I'm so glad I used this company. I will definitely be using them for their maintenance program and appreciate the recommendation of Mr. S****. He made my day!
Business response:
So glad that Will made your day! He is one of our most trusted technicians, and he's a fan favorite among our customers. Customer experience is what drives us here at Wilbur's so we're tickled pink to hear you received caring, comprehensive, and quality service. Also, welcome to the Pink Plan! Thanks again for your wonderfully kind and thoughtful review. We'll look forward to coming out in the fall as part of your Pink Plan maintenance. Until then, stay safe. For those who are reading this: The Pink Plan is a smart move! Ou... read more
Wilbur is the BIGGEST RIP-OFF IN TOWN SINCERELY... TRIES TO CHARGE 5 PRICES!!
Business response:
Mr. ****** we are so sorry that your experience with us went the way it did. We appreciate you sharing it. We truly do. We understand that you weren't happy with the pricing options we presented you with. We can all relate to that kind of shock. Wilbur would like to speak with you directly about your experience and to see how we might be able to make this right for you. Please give us a call at 205-655-2396.
Technician was helpful and easy to communicate with. Took time to consider alternatives and options for venting an exhaust fan in a basement bathroom outside. Mindful of cost efficiency, building codes, etc. Prompt scheduling and with quote.
Business response:
Thank you, Ms. ******! So happy to hear that our Technician was so helpful and communicative. And that we could offer options that fit your budget. Thanks for taking the time to leave us a review!
Thanks Wilbur and team for sending out Jason to help us consider installing a sump pump replacement and then installing back up battery in case we loose power. Unfortunate we heard it was not compatible for outside pump. We will continue to look up options
Matt has worked for Wilbur's Plumbing for many years and has installed a gas line for new cooktop, installed a new gas water heater, replaced a faulty (original to the house) water line regulator, etc. He is a professional, prompt, knowledgeable guy and thorough in communicating. Matt has been ethical and respectful each occasion I've needed work done and represents his employer well.
The techs Matt and Cameron was great! They fixed the issues I was having! Great service!
Will the service tech was very knowledgable and direct. Will use again.
Frequently asked questions about Wilbur's Air Conditioning Heating & Plumbing
How is Wilbur's Air Conditioning Heating & Plumbing rated?
Wilbur's Air Conditioning Heating & Plumbing has a 4.8 star rating with 157 reviews.
When is Wilbur's Air Conditioning Heating & Plumbing open?
Wilbur's Air Conditioning Heating & Plumbing is closed now. It will open at 8:00 a.m.
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