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Wilbur's Air Conditioning Heating & Plumbing
- Contractors
- Trussville, AL
About this business
Visit us atwww.wilbur1.com for moreinformation, coupons, set up an appointment,monthly email tips, and much more!
Location details
107 Kay Ave, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Will the service tech was very knowledgable and direct. Will use again.
Had a plumber on the job within 30 minutes. Pleasant experience for us. We are completely satisfied!
Business response:
Thanks for the review Mrs. ******! Matt was glad he could get you going again. If you need us to come out for anything else down the road, just let us know. Have a great day! And thanks again for taking the time to leave a review.
Will, the air condition tech, provided excellent service for a routine maintenance service call. Went above and beyond the routine maintenance correcting an issue resulting from the initial install of the system. However, I have some concerns pertaining to an encounter I had with one of their "dishonest" plumbers. Had I fallen for the sham they tried to get over on me, I would have been out of a "FORTUNE"!!!
Business response:
Mrs. ****, We are so happy that you had such great experience with Will when he came to service your A/C system! We strive to provide a 5 star experience to every customer, every time-so we're thrilled that you felt we provided such excellent service. We also understand that a previous experience you had with us has left you feeling like you were being taken advantage of. And that is not who are as a company, so we appreciate you taking the time to let us know. We'd love to talk with you more about your experience, to see ho... read more
Matt and Justin were Plummer's sent to handle the job. They were fantastic , did a great job. They are a wonderful reflection of the type of service Wilbur's provides to customers. Wilbur's is a company that provides great service at reasonable prices. I have used them for years and will continue to do so.
Business response:
We are so grateful to have Pink Plan members like you, who we get to see throughout the year. Matt told us how happy you were to have us come out and give you options when your drain line was backed up. Thanks for your continued trust in us, we look forward to seeing you again.
A capacitor for our AC went out on the hottest weekend of the year. I called at 6 am and by 9 Scott was at work on it. He provided quiet efficient service and explained the problem, the solution and how my warrantee was helping me. Once again, Wilbur's team provided excellent service. I appreciated that they have an answering service overnight so we can get a message to them. I confirmed the appointment during early business hours and Karen called back promptly. Highly recommended.
Business response:
Mr. *******, we are so happy we could get you cooling again! Thank you for your business and 5 stars!
I have been with Wilbur's for almost 10 years now and I would never go anywhere else. They have technicians who are friendly, knowledgeable and who really care, and I always feel very well taken care of. Today I had an issue with my thermostat and Todd came out to take care of it. He noticed something was not quite right and went above and beyond to diagnose and solve the problem. He did such an awesome job and I was so appreciative that he took his time to do the job right. It's because of technicians like this that I alway... read more
Business response:
Mrs. ******, thank you for your loyalty and amazing review! The Wilbur's team is happy to help in anyway that we are able! :)
While I was out of town, we had air issues and my wife had to call on Wilbur's. They took complete advantage of the situation. The company misrepresented the parts they installed on my unit. They charged $193 for what they called a "Low Voltage Circuit Protector" and $297 for what they call a "Electronic Phasing Unit." Only after being confronted about the fact that NO OTHER Air Conditioning company has EVER heard of an Electronic Phasing Unit did they admit the parts were actually a $1 fuse and a $20 Capacitor. They also qu... read more
Business response:
Mr. ********, we have been out to your home on two separate occasions. The first visit, on 2-24-2021, we presented options upfront for the downstairs system and the repair was approved up front and the repair was completed. We also gave a quote to install a new thermostat but this option was declined because you wanted to install it yourselves. The second visit, on 3-29-2021, we were called out to take a look at a separate issue on the upstairs system. We again, gave options up front for repairs and also to replace the defro... read more
Jason did a spectacular job with our plumbing problem. He was courteous, professional, and his work was top notch!
Business response:
Mr. ***********, thank you for your business and Awesome review on Jason!
Antonio came this week to do maintenance on one of our air conditioning units. He was so courteous and professional and did an excellent job. He even answered all my questions about another unit. Would happily recommend Antonio and Wilbur,
Business response:
Mrs. ****, thank you for your business and awesome review on Antonio!
Frequently asked questions about Wilbur's Air Conditioning Heating & Plumbing
How is Wilbur's Air Conditioning Heating & Plumbing rated?
Wilbur's Air Conditioning Heating & Plumbing has a 4.8 star rating with 158 reviews.
When is Wilbur's Air Conditioning Heating & Plumbing open?
Wilbur's Air Conditioning Heating & Plumbing is closed now. It will open tomorrow at 8:00 a.m.
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