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Wilbur's Air Conditioning Heating & Plumbing
- Contractors
- Trussville, AL
About this business
Visit us atwww.wilbur1.com for moreinformation, coupons, set up an appointment,monthly email tips, and much more!
Location details
107 Kay Ave, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I feel as if I was overcharged by your company. I kept asking the technicians how much was the disposal, but they never gave me a price for how much the garbage disposal actually was, they only give me a grand total of how much it will be including the labor. I decided to go ahead and have them replace the disposal due to circumstances out of my control. Both technicians were very nice and knowledgeable. So I actually trusted their judgment and did not think any more about it until I ask for a receipt and I was told someone ... read more
Dale did a great job solving a small problem I've had with one of my two toilets, but only then did we discuss completely switching out both toilets, considering the age of the house and that both toilets were original to the house. I purchased my new toilets from a local supply store, Dale carefully removed the old ones, and beautifully installed both new ones -- all in one business day! Replacing the originals with toilets current in tech and EPA standards was a very smart decision indeed. Wilbur discounted my earlier paym... read more
Business response:
It was our pleasure, Ms. A******n! We love to help homeowners cross off their to-do lists! Peace of mind, safety, and comfort are every home owners right. Thank you for taking the time to share your experience here, Ms. Anderson. And in such a kind and thoughtful way.
They were professional, courteous, cared about the floors when finished by wearing shoe covers, and helpful with giving a great price and deals.
Business response:
Glad you felt so taken care of Mr. O***. We take pride in giving our customers a five star experience. Respect and courtesy are what you would expect out of any company(although, you can't always count on it) but it's that 'little something extra' that we love to give our customers to make them feel like family.
Wilber's did a good job. The plumbers, Jason and Brian, were very friendly, courteous and professional. They cleaned up after all the multi fixes, which I consider as important as the work performed. The scheduler kept me informed as to their arrival. No waiting and guessing, the normal procedure! I am very satisfied with the total job.
Business response:
We love to hear it! We know how frustrating it can be to not know when something is going to happen, especially when you have an urgent plumbing issue happening. We love to keep our customers informed and educated on the when and what of a situation, so that they can make the best decision possible for them and their home. Thank you for sharing your experience!
Wilbur's did an outstanding job. I called late on Friday afternoon after another company had said they couldn't come out until Monday. Within an hour Wilbur's had Jonathan on site to diagnose and resolve my problem. Jonathan was able to repair the problem quickly and answered all our questions happily. Outstanding job!
Great knowledgeable young men Justin and Cameron the leak is fixed yeh
They sent an apprentice out to install my bathroom sink. In the state of Alabama this is breaking the law! Then they wanted $*** to do the job which was toning to take less than an hour. Called and spoke to Wilbur who kindly explained that they charge $*** per hour to cover costs? No thanks
Business response:
Thank you for bringing this to our attention, Ms. C*********. We clearly missed the mark for you, and your experience wasn't what we want for you. We stand behind delivering a 5 star experience for all of our customers and would like to make this right. We will be reaching out to the number we have on file to fully resolve the issue.
They sent an apprentice out to install my bathroom sink. In the state of Alabama this is breaking the law! Then they wanted $*** to do the job which was toning to take less than an hour. Called and spoke to Wilbur who kindly explained that they charge $*** per hour to cover costs? No thanks
Business response:
Thank you for bringing this to our attention, Ms. C*********. We clearly missed the mark for you, and your experience wasn't what we want for you. We stand behind delivering a 5 star experience for all of our customers and would like to make this right. We will be reaching out to the number we have on file to fully resolve the issue.
It is fall and Wilbur's came to check that everything is working fine to get ready for colder days. You guys have the best staff always professional. Outstanding Customer service! Thank You!
Frequently asked questions about Wilbur's Air Conditioning Heating & Plumbing
How is Wilbur's Air Conditioning Heating & Plumbing rated?
Wilbur's Air Conditioning Heating & Plumbing has a 4.8 star rating with 159 reviews.
When is Wilbur's Air Conditioning Heating & Plumbing open?
Wilbur's Air Conditioning Heating & Plumbing is open now. It will close at 5:00 p.m.
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