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Wilbur's Air Conditioning Heating & Plumbing
- Contractors
- Trussville, AL
About this business
Location details
107 Kay Ave, Trussville, AL, 35173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
While I was out of town, we had air issues and my wife had to call on Wilbur's. They took complete advantage of the situation. The company misrepresented the parts they installed on my unit. They charged $193 for what they called a "Low Voltage Circuit Protector" and $297 for what they call a "Electronic Phasing Unit." Only after being confronted about the fact that NO OTHER Air Conditioning company has EVER heard of an Electronic Phasing Unit did they admit the parts were actually a $1 fuse and a $20 Capacitor. They also qu... read more
Business response:
Mr. ********, we have been out to your home on two separate occasions. The first visit, on 2-24-2021, we presented options upfront for the downstairs system and the repair was approved up front and the repair was completed. We also gave a quote to install a new thermostat but this option was declined because you wanted to install it yourselves. The second visit, on 3-29-2021, we were called out to take a look at a separate issue on the upstairs system. We again, gave options up front for repairs and also to replace the defro... read more
Jason did a spectacular job with our plumbing problem. He was courteous, professional, and his work was top notch!
Business response:
Mr. ***********, thank you for your business and Awesome review on Jason!
Antonio came this week to do maintenance on one of our air conditioning units. He was so courteous and professional and did an excellent job. He even answered all my questions about another unit. Would happily recommend Antonio and Wilbur,
Business response:
Mrs. ****, thank you for your business and awesome review on Antonio!
Both Jason and Cameron were very professional in their assessment of the job or task of looking things over regarding my hot water tank issues. They both presented themselves totally prepared with PPE due to the ongoing pandemic. They came back to me with a detailed quote of what the job would need and options. Also answered questions and concerns to help clear up any confusion. Totally professional.
Business response:
Mr. *****, thank you for your business and great review on Jason and Cameron!
Wilbur's came today to get us ready for Summer, checked everything and washed out our coils. We are now ready for Summer. Professional as always! Great Customer Care. Thank You.
Business response:
Mrs. *****, thank you for your continued business and awwesome reveiw!
Excellent customer service from initial phone call to writing a check. Brie was helpful and pleasant. Scott serviced the HVAC and Jacob serviced our Water Heater. Both gentlemen were knowledgeable and courteous. I would highly recommend Wilbur's for all of your HVAC and Plumbing needs. Thank you!
We have done business with Wilbur's for plumbing and HVAC needs since early 2000's. They always have great customer service. The office staff as well as the team service staff are great. All calls to schedule and confirm are courteous and professional. The service technicians are also courteous and professional. We replaced both our HVAC and furnace units in 2019. We have always been satisfied with any type of service they have performed for us. We highly recommend them for existing or new equipment.
Business response:
Thank you Mr. *********** for your long time business and the awesome review !
Matt was very knowledgeable and knew what he was doing. He was very pleasant to deal with and even though he had to go through the BWWB and their representatives, he was very accommodating and did a wonderful job!!! i would recommend him to any business!!! Thank you!!
They did a very excellent job cleaning our ductwork ! They were friendly and knowledgeable !
Business response:
Mr. *****, thank you for your business and super review! Glad you will be breathing cleaner air in!
Frequently asked questions about Wilbur's Air Conditioning Heating & Plumbing
How is Wilbur's Air Conditioning Heating & Plumbing rated?
Wilbur's Air Conditioning Heating & Plumbing has a 4.8 star rating with 161 reviews.
When is Wilbur's Air Conditioning Heating & Plumbing open?
Wilbur's Air Conditioning Heating & Plumbing is closed now. It will open tomorrow at 8:00 a.m.
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