Wilbur's Air Conditioning Heating & Plumbing

Name: Wilbur's Air Conditioning Heating & Plumbing
Address: 107 Kay Ave, Trussville, AL, 35173, US
Telephone: (205) 655-2396
Price range: $$
Rating: 4.8

4.8

★★

92 reviews

|Contractors|Trussville, AL 35173 United States

107 Kay Ave, Trussville, AL 35173 United States

(205) 655-2396

https://www.wilbur1.com/

Contractors

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4.8

★★

92 reviews

5★82

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3★0

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Elizabeth S on BBB

★★

a year ago

Wilbur's did an outstanding job. I called late on Friday afternoon after another company had said they couldn't come out until Monday. Within an hour Wilbur's had Jonathan on site to diagnose and resolve my problem. Jonathan was able to repair the problem quickly and answered all our questions happily. Outstanding job!

Tammie W. on BBB

★★

a year ago

Great knowledgeable young men Justin and Cameron the leak is fixed yeh

Jill C on BBB

★★

a year ago

They sent an apprentice out to install my bathroom sink. In the state of Alabama this is breaking the law! Then they wanted $*** to do the job which was toning to take less than an hour. Called and spoke to Wilbur who kindly explained that they charge $*** per hour to cover costs? No thanks

Business Response:

Thank you for bringing this to our attention, Ms. C*********. We clearly missed the mark for you, and your experience wasn't what we want for you. We stand behind delivering a 5 star experience for all of our customers and would like to make this right. We will be reaching out to the number we have on file to fully resolve the issue.

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Jill C on BBB

★★

a year ago

Business Response:

Rose B on BBB

★★

2 years ago

It is fall and Wilbur's came to check that everything is working fine to get ready for colder days. You guys have the best staff always professional. Outstanding Customer service! Thank You!

John C on BBB

★★

2 years ago

Jason and Cameron arrived this morning, pinpointing the cause for water heater valve's recurring problem. They fixed the issue and at my request, extended the water heater's drain pipe through the exterior brick wall (to eliminate the need for a bucket placed underneath the drain pipe). Jason's quote to do this was considerably more competitive than a previous quote I received. Peace of mind. I appreciate dealing with both of these ethical, honorable professionals and I wish them continued success. *********** Trussville, AL

Business Response:

Thank you, Mr. ******! We surely do appreciate you sharing your experience, and in such a thoughtful and detailed way. We are always so happy to to come and take care of you and your home. Jason and Cameron were glad they could give you such a competitive price. If we can do anything more for you, please don't hesitate to let us know. Thanks again for leaving such a kind and detailed review.

Thomas K on BBB

★★

2 years ago

The service was timely and very professional.From start to finish, it was an extremely satisfactory experience. I wanted to mention that Ric was our technician and he was excellent!

Business Response:

Thank you for the review, Mr. ****, and welcome to the Pink Plan! As the newest member of our all-in-one maintenance program we want to remind you that your membership includes a Bi-Annual Maintenance on your A/C and Heating system, an Annual Plumbing Inspection, 15% Discount on All Services, Priority Service, and a 100% Satisfaction Guarantee. We'll look forward to seeing you for your next Maintenance. Thanks again, Mr. ****! And welcome to the Pink Plan!

Susan M on BBB

★★

2 years ago

My experience with this company has been very pleasant, from the friendly office staff who I initially spoke with, Brie, to the tech, Jason, and his Journeyman, Cameron. Very professional and helpful. Jason explained what had to be done and did everything as planned and in a timely manner. Couldn't be more pleased with the results. Did feel pricing a bit high, but Jason took the time to go over with me and I truly thank him for that. Thanks to all in your company that I spoke with. You guys are a well-oiled machine!

Business Response:

Thank you, Ms. ******! We're so glad that Jason and Cameron took such good care of you and your home. We love hearing from our customers that they felt like we went the extra mile to make them feel comfortable and confident. We go that extra mile with every customer, so being 'a well-oiled machine' keeps us, and our customers, going all year round! Thanks again for the wonderful review, Ms. ******.

Michele G on BBB

★★

2 years ago

Wilbur's came to my rescue today. My technician was friendly and professional and handled my complex and down right gross situation with his full attention and with great care. He didn't stop until he was able to retrieve the source of my issues: a portion of a tree branch that went down my vent pipe causing a major obstacle between two bathrooms. I so appreciate his efforts! He even had to make multiple trips carrying his tools and equipment, by hand, up and down my steep driveway-in the rain because it was too slick to drive on. I highly recommend Wilber's to anyone. They don't have an A+ rating for no reason!

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