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Wickstrom Ford
- Car Dealers
- Barrington, IL
About this business
Location details
600 W Northwest Hwy, Barrington, IL, 60010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Lack of courteous professional accommodating customer service. Have experienced complication after complication after endless complication with this location along with miscommunication/lack of communication within departments & between departments. Experienced being hung up the phone when I’ve asked for manager/supervisor. Voicemails not being responded to leading having to call back numerous times. Mileage for car service documented incorrectly. Incapability of taking accountability. After further research, this location h... read more
RecommendedPrompt, courteous service.
First I would like to say that I was very disappointed with the service I received from this dealership. At first I thought it was going to be fine, but I was in for a big surprise I tell you! I usually get "The Works" service as it has all the things I needed for this time of service i.e. tire rotation and pressure check. I knew going in that my tires were low and my fluids needs topping off too! I sat there for about an hour at the dealer waiting for my car to get serviced. My car was done in about 40 min during my wait ti... read more
Business response:
Benedic Flores, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Bowditch Ford Inc. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact us at your earliest convenience and we will do our best to make this right.
RecommendedVery nice vehicle and service was excellent
Business response:
Thank you for taking the time to write about your experience. We hope you enjoy your new wheels and don't hesitate to reach out if you need anything at all. We appreciate your business, thank you again!
RecommendedTwo weeks ago I stopped by to drop off my Escape for an oil change scheduled for the next day. Instead, the order writer told me he would have it done that day. He told it would take about 45 minutes, which it did. Saved me a walk home and a return walk the next day. Told me that I needed a new air filter next service with no pressure to up sell. Excellent service - friendly and helpful crew.
RecommendedHad a wonderful car-buying experience with Larry! Super personable and non-stressful. Thanks!
Business response:
Thanks for sharing ❤️
RecommendedHad a great experience with Larry, super friendly and comfortable. Everyone there was great! Thank you!
My wife took her vehicle in to James at the service department for a recall part and a check engine light that was diagnostically locked behind a proprietary code. His initial turnaround time for the repair work was a day, which turned into five days, at which point James went M.I.A. A week into the fiasco, my wife had to call again to leave a message. An hour later, James called back and told her that the parts were still en route and that her car would be ready by the following Tuesday at the latest. Tuesday came and went ... read more
Business response:
Good Morning Tim, Matt Hicks left a message for you yesterday. We want to get your wife’s vehicle fixed as soon as possible. The part that we were waiting for is here. Please call him back 808-877-3673. Mahalo!
RecommendedI have a great salesman at Bill Brown Ford - Chris Soutar. Service was much better than when I brought my car in before and thank God they got rid of the guy in the service department who was there before. Completely rude and a real jerk. If he was still there, I don’t think I’d car a car from your dealership.
Business response:
Hello Sharon! Chris Soutar is one of the best, and we are so happy to hear you had such a positive experience this time! If you need anything let us know - take care!
Frequently asked questions about Wickstrom Ford
How is Wickstrom Ford rated?
Wickstrom Ford has a 4.7 star rating with 2,439 reviews.
When is Wickstrom Ford open?
Wickstrom Ford is closed now. It will open tomorrow at 7:30 a.m.
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