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West Shore Bank
- Finance
- Traverse City, MI
About this business
Get a mortgage you can rave about with customer service you want! Our loan officers at the Traverse City, MI branch are available now.
Location details
400 E Eighth St, Traverse City, MI, 49684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased my home a few years ago and that is when I was first introduced to UHM. My experience back then was so amazing that when rates went down I decided to do some finance shuffling and so refinanced my loan through them again. True to form, they were just top notch, their performance was absolutely spectacular. I was kept up to date every step of the way, they went above and beyond to help me get what I needed even when I didn't know how, so that it was seamless, worry free and just a fantastic experience. Whenever I ... read more
BEWARE--we used UHM to buy 2 parcels in one lot in June 2021 in Ohio. Post closing team did not even enter info on second lot to calculate tax, nor included a house as an improvement according to title company. Paying LOTS MORE than the amount estimated in tax....2 months to get this escrow mess worked out already. Extremely rude/poor service. If you use UHM--figure in the cost of a real estate lawyer to review closing docs. Don't get surprise unpaid tax bills at your home like us!
I signed a mortgage with Union in February of 2021. My homeowners insurance is paid by them and my renewal came up in February and they waited until 3 days prior to my renewal date to disburse payment. It is now 3 1/2 weeks later and the insurance company has not received payment yet and I have called UHM every day for the past week to get this resolved as my insurance is pending cancellation tomorrow and no one in the whole company is able to help me. So I am having to pay this out of my own pocket so my insurance gets paid... read more
We just bought a home with them and it was the worst experience we had in the past 10 years of being married. We (My spouse, Realtor, Sellor's Realtor, Seller and me) experienced that none of the 3 statements branded on the Union Home Mortgage website were true. Promises were broken at least 5 times, customer services was very poor and th process was never straight forward. I am surprised your company asked for a review after such poor quality service.. :-) Very Unprofessional Late for declines Lack Integrity Never Straight ... read more
Please, would someone buy my loan? Union Home Mortgage is BY FAR THE WORST EXCUSE FOR A MORTGAGE COMPANY ON THE PLANET. Use them only if you are completely desperate and have no other option. Please buy my mortgage loan, somebody!
They have the worst customer service I’ve ever dealt with. Refuse to meet with me in person to discuss mistakes on my account due to pandemic. Absolutely pathetic that they will meet with a new customer but not a existing customer… they have ruined my credit and will not allow me to prove their mistake. Please choose another mortgage lender
Disgraceful lack of customer accountability. I've been waiting 10 days for someone to help me with a loan payoff and I can't get anyone to call me back. Each day I wait on them I accrue $50 in interest. So far, their lack of accountability has cost me $500! If I could give zero stars I would. This company is terrible!!!
We have a mortgage originated in 2006 with NOIC and later purchased by Union Home Mortgage. It is for an extended double wide mobile home built in 1972 that we purchased as a second/vacation home. We moved here permanently in 2010. We have for several months been getting solicitation emails from UHM offering to refinance and lower our interest rate. We finally decided to take them up on their offer to us - remember, they reached out to us, having had the mortgage in this property, therefore all applicable information regardi... read more
Absolute terrible company to work with. And for something as important as a mortgage, nonetheless. Consider yourself lucky if you ever hear back from customer service or can reach an actual human being. They completely disregarded paying my homeowners insurance for the year. They’ve lost several of my payments, charged me twice in one month. You name it. I would drop them in a heartbeat if I could.
Frequently asked questions about West Shore Bank
How is West Shore Bank rated?
West Shore Bank has a 2.6 star rating with 68 reviews.
When is West Shore Bank open?
West Shore Bank is closed now. It will open on Monday at 9:00 a.m.
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