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West Shore Bank
- Finance
- Traverse City, MI
About this business
Get a mortgage you can rave about with customer service you want! Our loan officers at the Traverse City, MI branch are available now.
Location details
400 E Eighth St, Traverse City, MI, 49684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been a mortgage holder with this company for over a year now, but just refinanced. During that year, I paid my mortgage "before" the due date. I was a very good customer with an excellent credit score. I have since refinanced my home, and am STILL waiting for my escrow monies, which were promised to me over a month ago. Every time I call, they tell me that "it's been mailed out, mailed out, mailed out". I just hung up the phone with them AGAIN, and per their manager, this check was mailed out more than a month ago. I ... read more
What a nightmare. We bought our house in January of 2020. Closed every thing was fine. Then Covid hits a few months later and like many others my husband lost his job. We went on a forbearance. No problems. Then we call in Sept to get things rolling again. First person I spoke to told me they were good. Paperwork coming for a loan mod. Call back 2 weeks later. Lady tells me its in the mail. Then I get a call from them a week later telling me they have no record of paperwork sent out and I need to make a decision. Say what? O... read more
Business response:
We’re sorry that you are having difficulty, and would like to help. However, we can’t find your account with the information provided here. We have a senior customer service person, who has read the details you provided, standing by to accept your call. Please call Frank *********on his direct line, *************
What a horrid customer service team. Union Home Mortgage has lost a mortgage payment sent electronically. I have been on the phone multiple times with them and I get the same run around. Have you sent your payment? Do you have proof? We haven't received your proof of payment from the bank. You will be assessed late charges until you make this payment. I have made the payment. You ask to speak to someone in the research department and your told "They can't accept incoming calls". You ask to speak with a supervisor, they tell ... read more
What a company nightmare! I purchase a home using Union Home Mortgage and I have been making my mortgage payments on time since November 2019. I received a 2020 property tax notice informing me that I have a outstanding tax bill. I called the county treasurer and was told that this notice was correct and they advised me call UHM. First off the only number listed on mortgage statement was a number that was a automated. After going through a series of button pushing and waiting, I finally got a person who said I needed to send... read more
Business response:
We've relayed this information to management and one of our customer service agents has been in touch with you. We believe that your concerns have been addressed. If this is not the case, please let us know.
I was approached by Mark ******who informed me that I could lower my payments by $115+. In the process of finding out more information I asked if this was a recast and how much it would cost (I was initially told a few hundred dollars). Now mind you, I've only had my mortgage with this company for 8 months. He conveniently didn't answer these 2 questions among all my other ones so I assumed the information I originally had was correct. Now I have a hard hit to my credit and they want another $400 for a new appraisal (again, ... read more
Business response:
A member of the management team has tried to connect with you. We're sorry that we've disappointed you, we're available for additional discussion.
Frequently asked questions about West Shore Bank
How is West Shore Bank rated?
West Shore Bank has a 2.6 star rating with 68 reviews.
When is West Shore Bank open?
West Shore Bank is closed now. It will open on Monday at 9:00 a.m.
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