West Quay Medical Centre

Leanne 

on Google

3 weeks ago

I’ve been with West Quay since it was High Street & the last several interactions I’ve had have been awful. The doctor made a mistake with my prescription. I went to the desk to ask them to correct and all I got from the receptionist was a boat load of attitude. I’m always polite to people in customer facing roles so I have zero idea what this lady’s issue with me was. I couldn’t believe the rudeness to me. I’ve come back today to ask to speak to a manager to be told “managers don’t come down to speak to patients”, that’s ex... read more

David Stephens 

on Google

a month ago

Lovely staff But it is just a Dr's practice Does what it says on the tin It's the system letting the staff down we just need to remember this They're only human so show respect x 

Michael Kazam 

on Google

a month ago

Hi, just joined here andThis place looks amazing and grand compared to any other medical service iv been to, unfortunately that's where to grandure ends, from very competitive appointments where rather than give appointments out in a linear fashion so everyone can be seen to, its first come first serve with very limited slots, meaning if you arnt ringing by a 8 on the dot, no appointments for you. Not only that but painkillers my fiance took years to get on were suddenly dropped by 80% on a whim and wasn't even told why, so ... read more

Tracey Moloney 

on Google

2 months ago

The receptionist I spoke to this morning 10.05am 1/7/25 was nothing more than a robot she had no empathy it was as a pointless call I feel many people will suffer by being ignored by ur receptionist’s response to people’s view of how their illness affects them. 

Logan Fielder 

on Google

2 months ago

I have been suffering with several conditions over the last 4 days. I called west quay several times to book an appointment tent but kept being cut off. Understandably as gps are always busy. I had been in such pain that I decided to call 111. 111 did a nurses assessment. The call handler advised me to go to gp and advise I have had a nurse med assessment and and it was advised to see someone. The call handler went on to advise if gp cannot see me then to call 111 back. Everyone was so helpful up to this point. I went in to ... read more