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Wellesley Toyota
- Car Dealers
- Wellesley, MA
About this business
Location details
234 Worcester Street, Wellesley, MA, 02481, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Totaled my 22 Camry, I have called over a half dozen times and talked on chat 3 times and I haven't had a return phone call yet. Finance Manager's voice mail is full. What do you have to do to get someone to return your call. I need them to cancel my GAP insurance so I can finish getting my car paid off and this will never happen if they don't ever return my calls.
Business response:
We apologize for the difficulties you experienced in reaching us by phone. We understand how frustrating it can be not to receive timely responses. Your feedback is important, and we are actively working to improve our communication channels to provide better assistance to our customers. We encourage you to visit our store in person, where we can address your concerns directly and ensure that your needs are met. We appreciate your patience and hope for the opportunity to make things right.
Professional and Knowledgeable. Patient with the customer and takes the time to explain the details of the service needed.
I worked with Grant Goodwin and couldn't be more pleased. He was honest, consistent, thorough, and personable. He also managed our expectations well regarding time frames and how the process of purchasing and receiving a new car with them would work. I'm very pleased.
Business response:
Great! Thanks for taking a moment to give credit to Grant for this exceptional dealership experience. We're delighted he was there for you every step of the way to provide support and updates. Congrats on the new ride! We wish you all the best in your journeys to come, from all of us at Lia Toyota!
everyone was kind and welcoming. Inside everything was nice and they had a place for kids which was helpful.
Business response:
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Wellesley Toyota are glad to have you as a customer. Shaun Fisher General Manager
Dealership does good work, and service is fairly quick, no long waits. Highly recommend them.
Business response:
Dawn, thanks for the stellar review of our service team! We're glad your advisor handled this visit with great care and diligence to return you safely to the road in a timely manner. Thanks for choosing Lia Toyota for your automotive needs!
Always pleased with good service - Thank You Gus and everyone else - I, of course will be back. JM
Business response:
Thank you, JM! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
Jose C was the best he made our process so easy and enjoyable really a pleasure to work with!!
Our experience with Jose was incredibly easy and he made this process as simple as possible. He is very knowledgeable and transparent- not a salesperson looking to pressure you into purchasing a car. He answered all of our questions, gave us time to think and shop around- but ultimately, the deal he gave us was one we couldn’t turn down. Thank you, Jose, for your time and for making this process as simple as possible!
Always pleased with good service - Thank You Gus and everyone else - I, of course will be back. JM
Business response:
Thank you, JM! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
Frequently asked questions about Wellesley Toyota
How is Wellesley Toyota rated?
Wellesley Toyota has a 4.7 star rating with 3,670 reviews.
When is Wellesley Toyota open?
Wellesley Toyota is closed now. It will open tomorrow at 11:00 a.m.
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