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Wellesley Toyota
- Car Dealers
- Wellesley, MA
About this business
Location details
234 Worcester Street, Wellesley, MA, 02481, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Tasha was great! She was Very helpful. They even offered a free car wash which I thought was very nice.
Marcus DeOliveira was outstanding. The man is a legend. Came in for a 2022 Tundra TRD Pro and he made the sale smoothly. Very knowledgeable.
Business response:
It's great to hear that Marcus was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Wellesley Toyota! Shaun Fisher General Manager
Purchased a Highlander Hybrid because we're having a baby; dealer insisted they couldn't go below $3k over MSRP. Felt kinda bullied and was pretty disappointed in their tactics. I found out later that there are other nearby Toyota dealers that ONLY sell at MSRP and I would definitely not recommend Wellesley as a first option.
Called to ask about a few vehicles on their website and what the out-the-door price would be. The woman on the phone said the price is always the online price plus an additional $1,995 charged to clean and get the car ready to be sold, but they can "usually take that off." I said fine, send me the OTD price on a few specific vehicles based on the internet price without that fee and that I would be calling her in a few days after comparing those with others I was looking at. She agreed, but the next day I was hammered with ca... read more
Business response:
Thank you for taking the time to share your recent experience with us. We sincerely apologize that your initial phone call and subsequent interactions did not reflect the exceptional customer service we strive to provide. We understand your frustration with the undisclosed fees and the high-pressure tactics used during your communication with the sales team. This absolutely does not represent how we want our customers to feel, and we appreciate you bringing this to our attention. Thank you for sharing your feedback with our ... read more
Everyone was knowledgeable and helpful. The lead customer service manager was great and explained everything.
Good service. Appreciate Tasha and her service team for their great service. Really very grateful for updates time to time.
Clear concise communication kept the situation calm! Did not allow me to stress about spending money on a car. Well done Nathan!
Business response:
Sam, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Nathan and our team, and we look forward to working with you again. Shaun Fisher General Manager
Professional and wonderful people . Took their time and we’re all polite . I will buy again
Tarek Abdelmuti and Mario Ariano treated us like family. We have been coming to Toyota of Tustin for quite some time with my father when we were young to now that we are now buying our own vehicles. The customer service is extraordinary and they take pride in taking care of all of our needs. Thank you so much for all. A very satisfied customer. 👍😊👍
Business response:
We enjoy hearing that Tarek and Mario are working hard and our guests are leaving with a smile on their face. If you ever need anything, feel free to stop by and see us again! Thanks! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
Frequently asked questions about Wellesley Toyota
How is Wellesley Toyota rated?
Wellesley Toyota has a 4.7 star rating with 3,670 reviews.
When is Wellesley Toyota open?
Wellesley Toyota is closed now. It will open at 9:00 a.m.
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