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Vets First Choice
- Pharmacy
- Portland, ME
About this business
Vets First Choice is a leading provider of technology-enabled healthcare services for companion and equine veterinary practitioners.
Location details
Custom House Square, 7, Custom House St, Portland, ME, 04101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible service. No follow through or follow up to get script filled. Never had an order go smoothly.
Business response:
Good Morning, I am sorry to hear about your most recent experience. I would be happy to take another look into your account to further assist you. If you could please message me your phone number or email so I can further assist in getting your pet the medication it needs. Thank you!
Avoid this company at all costs. I ordered through our vet thinking it would arrive faster than our usual Chewy since the vet makes us mail the Rx if we don't use this company. Our dog has been without meds for over a week now while we wait. The item supposedly shipped 5 days ago, yet only a label was created. I reached out via chat and was initially told they couldn't open a case since it hasn't been long enough (after they blamed USPS for not updating the tracking). Then when I pointed out it hasn't even left their buildin... read more
Horrible company. They took my money, only to e-mail me the next day that they didn’t have the medication and had no idea when (or if) it would be back in stock. I had to go through three representatives and long hold times to get them to cancel the order and issue a refund. Terrible service!
Business response:
Good Afternoon, I am so sorry to hear about your experience! I have escalated your case in order to provide a quicker solution for Figgy. You will receive a phone call back today from one of our team leads with a resolution.
Awful company. In the middle of a resolution with them regarding my dogs medication. My senior girl is on eye medication that I have auto shipped with enough time in between to overlap in case there is an issue. I had an order that was supposedly shipped on September 3rd and for lost somewhere with usps. Fine. My real problem comes with the multiple interactions I’ve had with people and the lack of a sense of urgency. I was told I would get a call within 24 hours last Thursday. Never received a call back and I’ve been callin... read more
Business response:
Good Afternoon, I am so sorry to hear about your experience! I have escalated your case in order to provide a quicker solution for Figgy. You will receive a phone call back today from one of our team leads with a resolution.
Really poorly run operation... I ordered a prescription for my dog from them. When I ordered it, it said it would arrive in 3-5 days. 6 days later it still never shipped. I ended up just ordering from Chewy (for 1/4 of the price btw), and tried contacting these people to cancel. I sent two emails with no response. I could view my order, but there was no ‘cancel order’ option. I finally was able to reach someone using the ‘chat’ feature on their website. He told me the item had already shipped and they couldn’t stop it. It di... read more
Go out of business, this company is a FLAMING NIGHTMARE, and from the current reviews NOTHING has changed since 2 1/2 years ago. They are nothing but LIARS AND DOUBLE TALK!!!!!!!!! kept telling me my vet was the problem hadnt ok the scrip 5 times vet said NO havent heard from them............. so many issues I cant list them all!
Unable to cancel order online. While in que (still waiting in que for over 40 minutes) to chat with a representative to cancel my order (phone line going to busy signal) and I wrote an email to cancel my time sensitive prescription, a few minutes later I get a notification that my order has shipped. I go to tracking and there is no date of arrival. I paid for expedited shipping. Will update my review with how this is handled. My vet can give me the medication today. I don’t know why they even offered an ordering system. What... read more
I placed an order for my dogs pain medication on 16 of APR 2020. It was still pending Authorization as of APR 24. Vets first choice did not notify me. My dog is out of pain medication after I had worked hard to get him to a therapeutic level. Now I have to start all over again. I do not recommend Vets First Choice for your fur baby.
Frequently asked questions about Vets First Choice
How is Vets First Choice rated?
Vets First Choice has a 2.9 star rating with 409 reviews.
When is Vets First Choice open?
Vets First Choice is closed now. It will open on Monday at 9:00 a.m.
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