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Veronica Montgomery - State Farm Insurance Agent
- Insurance
- Indianapolis, IN
About this business
Location details
7503 Rockville Rd, Indianapolis, IN, 46214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
VERY POOR Customer Service! Tries to get out of Claims. NO Communication from State Farm! We have to Constantly call them. They Say they don't have the Documentation. Then they "FIND IT" We are SO Frustrated with State Farm!!!!
Business response:
April 12, 2021 Better Business Bureau 8100 N University Peoria, IL 61615 Re: BBB Case Number:***** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 8, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on April 8, 2021, to address his concerns. We have reached a satisfactory resolution. Our position is firm, but we will review and consider any new information if presented. Sincerely, Claims Department 1********... read more
VERY POOR Customer Service! Tries to get out of Claims. NO Communication from State Farm! We have to Constantly call them. They Say they don't have the Documentation. Then they "FIND IT" We are SO Frustrated with State Farm!!!!
Business response:
April 12, 2021 Better Business Bureau 8100 N University Peoria, IL 61615 Re: BBB Case Number:***** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 8, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on April 8, 2021, to address his concerns. We have reached a satisfactory resolution. Our position is firm, but we will review and consider any new information if presented. Sincerely, Claims Department 1********... read more
My wife and I purchased a home in *******in 2015/2016 timeframe and have been with Fred Hynes - State Farm for all of our insurance needs (multi-vehicle, home owners, etc.) this whole time. In 2018, a bad storm came through and ripped off shingles from a good portion of my roof. We submitted a claim and State Farm replaced our roof. In 2020, we had a downburst storm that snapped mine and multiple neighbors' privacy fences, rendering them useless. We submitted a claim. By the time we received the payout to replace the fence, ... read more
Business response:
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 08, 2021. While we cannot share specific details in this public response, our Underwriting Department contacted the complainant on April 13, 2021, to address his concerns. We have reached a satisfactory resolution. Sincerely, Fire Underwriting Services
My wife and I purchased a home in *******in 2015/2016 timeframe and have been with Fred Hynes - State Farm for all of our insurance needs (multi-vehicle, home owners, etc.) this whole time. In 2018, a bad storm came through and ripped off shingles from a good portion of my roof. We submitted a claim and State Farm replaced our roof. In 2020, we had a downburst storm that snapped mine and multiple neighbors' privacy fences, rendering them useless. We submitted a claim. By the time we received the payout to replace the fence, ... read more
Business response:
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 08, 2021. While we cannot share specific details in this public response, our Underwriting Department contacted the complainant on April 13, 2021, to address his concerns. We have reached a satisfactory resolution. Sincerely, Fire Underwriting Services
Taking advantage of a 96 year old , decorated World War II veteran!! Filed a hail claim on roof damage and they sent a rookie adjuster, who didn't know what she was looking at. My contractor has well over 25 years experience with state farm as an adjuster & supervisor, now in the roofing business. Was there for the inspection. She saw wear and tear, he saw hail damage. Both documented with photos. The claims field office supervisor looked at photos and decided it was wear and tear from a photo!! The claim was paid out for ha... read more
Business response:
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 5, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on April 5, 2021, to address his concerns. We have reached a satisfactory resolution. Our position is firm, but we will review and consider any new information if presented. Sincerely, Claims Department 1-800-State Farm State Farm Fire & Casualty
Taking advantage of a 96 year old , decorated World War II veteran!! Filed a hail claim on roof damage and they sent a rookie adjuster, who didn't know what she was looking at. My contractor has well over 25 years experience with state farm as an adjuster & supervisor, now in the roofing business. Was there for the inspection. She saw wear and tear, he saw hail damage. Both documented with photos. The claims field office supervisor looked at photos and decided it was wear and tear from a photo!! The claim was paid out for ha... read more
Business response:
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 5, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on April 5, 2021, to address his concerns. We have reached a satisfactory resolution. Our position is firm, but we will review and consider any new information if presented. Sincerely, Claims Department 1-800-State Farm State Farm Fire & Casualty
State Farm is the worst agency! I was with them for more than 5 years.. they will give you a few bucks off but even with a good credit score, good driving record and making payments they mess up on payments and cancel your policy and then jack it up!! Worst company! They have zero loyalty to their customers! ZERO!! The agents say they are helpful but won’t change rates!!! I really think they have a lot to answer to and they raised it after me being loyal and telling agent I got laid off due to Covid and cannot pay more... th... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated April 5, 2021. While we cannot share specific details in this public response, our Underwriting Department contacted the complainant on April 8, 2021, to address her concerns. We have reached a satisfactory resolution. Our position is firm, but we will review and consider any new information if presented.
State Farm is the worst agency! I was with them for more than 5 years.. they will give you a few bucks off but even with a good credit score, good driving record and making payments they mess up on payments and cancel your policy and then jack it up!! Worst company! They have zero loyalty to their customers! ZERO!! The agents say they are helpful but won’t change rates!!! I really think they have a lot to answer to and they raised it after me being loyal and telling agent I got laid off due to Covid and cannot pay more... th... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated April 5, 2021. While we cannot share specific details in this public response, our Underwriting Department contacted the complainant on April 8, 2021, to address her concerns. We have reached a satisfactory resolution. Our position is firm, but we will review and consider any new information if presented.
Horrible customer service. Do not return calls. Speak to customers in a demeaning way and have young kids reading a script instead of listening to what the customer has to say. Customer service is mot a priority with this company.
Frequently asked questions about Veronica Montgomery - State Farm Insurance Agent
How is Veronica Montgomery - State Farm Insurance Agent rated?
Veronica Montgomery - State Farm Insurance Agent has a 3.1 star rating with 1,298 reviews.
When is Veronica Montgomery - State Farm Insurance Agent open?
Veronica Montgomery - State Farm Insurance Agent is closed now. It will open tomorrow at 9:00 a.m.
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