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Veronica Montgomery - State Farm Insurance Agent
- Insurance
- Indianapolis, IN
About this business
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
7503 Rockville Rd, Indianapolis, IN, 46214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I work for a dealership and dealing with this company is legit the worst experience till this day. Waiting over 3 hours for someone to respond. I have customers in front of me waiting to do insurance to take the vehicle home. Someone picks up and speaks to us and then hangs up. They don't even call back. Going back and forth and no answers. NO responses at all. Customers cannot even take vehicles home without insurance.
State farm is the worst insurance agency I have ever dealt with , I had them 28 yrs and when wind damaged my roof state farm wouldn't cover me . They don't stand by anything
State farm unfortunately has proven to be a company of zero integrity . Make sure to get every step in writing and record any conversation. They will lie to your face after telling you something else and the try to place blame of preferred service providers. Steve H********* of the ********* ****area has a long standing history of purposely praying on his customers and does everything possible to short you on coverage. He is paid commission when he saves the company money. Stay far away this company.
Business response:
Unfortunately, we are unable to locate/identify Mr. Coleman in our system with the limited information provided.
Never call the 1-800 # They blame you first and ask questions later to blame you more. We have a house, 4 cars and 2 motorcycles insured and they treated us like garbage. Terrible customer service. Suspicious practices. Bait and switch insurnace. Would like to be part of a class action Lawsuit when available.
Have full coverage insurance call for a tow at 10am its now 10:30 pm still no tow and 3 different towing companies was dispatched spoke with 6 different agents and for the last one to cancel my tow request and I had to do another order like are you serious they hung the phone up in my face 3xs this company is ridiculous and customer are obviously not important i will be changing insurance
Business response:
Re: BBB Case Number: ***** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 30, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on October 6, 2021, to address her concerns. We have reached a satisfactory resolution of this matter with the customer. Sincerely, State Farm Claims Department 1-800-782-83320 State Farm Fire and Casualty Company
We placed a roadside service request for a car tow 23 hours ago. And are still waiting after multiple calls. Time for new insurance.
Business response:
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 27, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on September 29, 2021, to address his concerns. We have reached a satisfactory resolution. Our position is firm, but we will review and consider any new information if presented. Sincerely, Consolidated Claims Unit (800) 736-8541 State Farm Mutual Automobile Insurance Co.
STAY AWAY FROM THIS COMPANY! I would give State Farm zero star if possible. We transferred all auto, house and life insurances to State Farm last fall. We had a wind damage to the roof this May and State Farm rejected our claim despite all the evidences provided. One month later, another strong storm hit and tore shingles off my roof. They finally processed the second claim but cancelled our insurance policy right before it expired. They told us it is too risky to continue the policy with us. It is still an uphill battle for... read more
Business response:
To Whome It May Concern: Thank you for the opportunity to reply to your correspondence dated September 27, 2021. While we cannot share specific details in this public response. We were unable to resolve this matter to the consumer's satisfaction, but we will review and consider new information if presented. Sincerely, State Farm Claims Department 1-800-782-8332 State Farm Fire and Casualty
It has been 2 and half weeks and state farm hasn’t move my car from the towing company to the shop yet! And the rental call me and informed me that state farm will only pay my rental till Friday which September 24 2021. State Farm excuse was they can not find the towing company and the funny thing is I provided them with the the phone number 2 and half weeks ago! It take one phone call to find out instead they waited more than two weeks and still they haven’t tow my car yet! The other part was the guy hit us has state farm a... read more
Canceled insurance, told us 3 months later so had no idea we weren’t insured and then took out $500 from account they won’t refund for service they canceled months before. I call that stealing.
Frequently asked questions about Veronica Montgomery - State Farm Insurance Agent
How is Veronica Montgomery - State Farm Insurance Agent rated?
Veronica Montgomery - State Farm Insurance Agent has a 3.1 star rating with 1,295 reviews.
When is Veronica Montgomery - State Farm Insurance Agent open?
Veronica Montgomery - State Farm Insurance Agent is closed now. It will open tomorrow at 9:00 a.m.
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